snom 320 VoIP Business Phone © 2005 snom technology AG All rights reserved. Version 1.00 Manual www.snom.
snom technology AG Gradestr. 46 12347 Berlin, Germany © 2005 snom technology Aktiengesellschaft. All Rights Reserved. This document is supplied by snom technology AG. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether electronically or mechanically, including, but not limited to, by way of photocopying, recording, information recording or through retrieval systems, without the express written permission of snom technology AG.
Foreword Congratulations on the purchase of your snom 320 Voice over IP telephone! Telephony is part of our everyday life. Over a period of more than 100 years, a form of communication has evolved which we feel cannot be ignored. In spite of the new technology base of the snom 320, most of its look and feel will be very familiar to you and you should be able to use it intuitively. On the other hand, the world of the Internet has opened a whole range of new possibilities.
[ S N O M 320 MANUAL V1.00 ] Note to the reader This manual describes the snom 320 running in administrator mode. The phone supports SIP protocol only! The default password to reach administrator mode is “0000” (four zeros). The current version of this manual can be obtained from: http://www.snom.
Table of Contents Foreword ....................................................................3 Note to the reader ...................................................................... 4 Installation ................................................................9 Delivery Content ........................................................................ 9 Safety Information ...................................................................... 9 Power supply...............................................
[ S N O M 320 MANUAL V1.00 ] Input Modes ............................................................................................................................................................................................... 27 Dialing a phone number ......................................................................................................................................................... 28 Dialing a SIP address........................................................................
[ S N O M 320 MANUAL V1.00 ] Divert when Busy ............................................................................................................................................................................... 51 Divert when not answered .................................................................................................................................................... 51 Call completion.........................................................................
[ S N O M 320 MANUAL V1.00 ] Standard Conformance .............................................................101 Index .....................................................................
Installation 1 Delivery Content Please check whether the delivery contains the following parts: The base unit with display and keypad The handset The handset cable The power supply (optional) Safety Information Please read the following safety notices before installing or using your snom phone. They are crucial for the safe and reliable operation of the device.
[ S N O M 320 MANUAL V1.00 ] Setting up the Phone 1 Your snom 320 is delivered with the footstand attached to the phone’s bottom shell (shaded gray in Fig. 1). Place the snom 320 on an even, horizontal surface that gives the rubber pads a secure grip. Do not place it on carpets or other materials containing fibers that could block the air vents and cause overheating.
[ S N O M 320 MANUAL V1.00 ] 1 Fig. 3 Fig. 4 (2) Lightly press the snap-fits of the footstand inwards (Fig. 3) and, at the same time, tilt the footstand backward and lift it from its anchorage in the mounting holes (Fig. 4). (3) Rotate the footstand 180° around its vertical axis. (4) Make sure that the handset cord has been clipped correctly into the groove on the bottom shell of the phone, as shown in Figs. 4 and 6.
[ S N O M 320 MANUAL V1.00 ] 1 Fig. 5 Fig. 6 (6) The slots on the footstand for the various cords can also be used when the phone is mounted on a wall. After connecting the phone (see chapter Setting up the Phone, above), form the cords into loops and gently press the long ends into the slots on the footstand (Fig. 6). If the loops are too big they will hamper the secure mounting of the phone on the wall; if they are too small they might bend or break the cords.
[ S N O M 320 MANUAL V1.00 ] handset must be placed on this rounded end to ensure that it will not fall off. Slide the tab out of the slot, as shown in Fig. 7, rotate it 180°, and slide it back into the slot, as shown in Fig. 8. 1 Fig. 7 Fig. 8 Adjusting the Position of the Display The position of the snom 320’s display is adjustable up to an angle of 45° (Figs. 9 and 10). Hold down the phone with one hand and adjust the display with your other hand.
[ S N O M 320 MANUAL V1.00 ] Cleaning To clean the snom 320, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or the internal electronics of the phone. 1 Connecting the phone First connect one end of the handset cable to the handset and then to the jack labeled “ ” on the left-hand side of the phone’s bottom.
[ S N O M 320 MANUAL V1.00 ] 1 Use the MENU key to call up the menu. To cancel actions or input, use the CANCEL key . The ENTER key confirms actions, selections, and entries. For navigation, use the large round navigation key in the middle. Depending on the operating mode, the keys can have contextspecific meanings, which are described in the manual. The four keys located below the display are context-sensitive function keys. Their current mapping is indicated by texts in the bottom line on the display.
[ S N O M 320 MANUAL V1.00 ] The keys of the numeric block in different operating modes: Key Digits 1 Lower case Upper case 0 (SPC)_0 (SPC)_0 1 .@1,?!/():;&%*#+<=>$[] .@1,?!/():;&%*#+<=>$[] 2 abc2 ABC2 3 def3 DEF3 4 ghi4 GHI4 5 jkl5 JKL5 6 mno6 MNO6 7 pqrs7$ PQRS7$ 8 tuv8 TUV8 9 wxyz9 WXYZ9 # or .
[ S N O M 320 MANUAL V1.
[ S N O M 320 MANUAL V1.00 ] Initialization Booting 1 The booting process comprises a series of different configuration steps that set up the phone for future use by any user. Selecting the language The default language setting is English. After startup, the phone offers you the option to select the language of your choice. To change to a different language, use the function keys beneath the right and left arrows / and press to confirm.
[ S N O M 320 MANUAL V1.00 ] Setting the IP Address The user can provide a static IP address for the phone if DHCP is not used. A valid IP address appropriate to the network in which the phone is being used can be provided.
[ 1 S N O M 320 MANUAL V1.00 ] Setting the DNS Server The last item for this series of network-related configurations is the IP address for the DNS server. After entering the information, confirm with . Selecting the Tone Scheme You will then be asked for the tone scheme to be used on the phone. Use the navigation key to move the cursor to the tone scheme you wish to use and confirm with .
[ S N O M 320 MANUAL V1.00 ] Logging on the first account If no number is assigned to the phone yet, you will be prompted . to type in your account name. Confirm your input with 1 This will be followed by the address of your registrar. The phone tries to guess the correct registrar, so the display could show something like this: Confirm your input with to use ENUM. ; you will then be asked if you want Press if you wish to use ENUM or , if you do not.
[ S N O M 320 MANUAL V1.00 ] The phone tries to register your given account name at the given registrar. The idle screen appears. Your registration has been successful if the identity you have just configured is shown in brackets in the top line. If, however, the letters „NR“ are shown instead, the registration has not been successful. 1 When this state has been reached, the time and date are also shown on the display.
Logon Mobility In business office environments, desktops are sometimes shared by different employees at the same time or at different points in time (e.g., employees working different shifts, etc). The phones located on the desktops need to be able to cater to this. To ease the effort of assigning the appropriate phone number to the phone for each individual employee, the snom 320 offers so-called mobility features, which are described in the following subchapters.
[ S N O M 320 MANUAL V1.00 ] Press the function key “Next” to move through the up to twelve available registration lines. Logon user Suppose you want to log on a user 777 on the third registration line. 2 Press “Edit” to start editing the registration line information. If . First you need to backspace during editing, use the nagigation key type in the user’s phone number: Confirm with After you press 24 • Logon and type in the registrar address: , the entire registration line is shown again.
[ S N O M 320 MANUAL V1.00 ] Logoff user Choose the registration line where you want to logoff the user and press “Edit”. Remove the current phone number with 2 and confirm with . You will then see the registrar entry again. Confirm it with leave it for later use. to Select Outgoing Line Select the registration line you want to use as your outgoing identity for the next call by pressing “Next”. Then “Activate”.
[ S N O M 320 MANUAL V1.00 ] To change the outgoing identity from the idle screen, use the function key “Reg” to access the first registration, then move through the currently registered lines as described above. Challenge/Authentication 2 In SIP, a user can set up authentication requirements for each registration on the phone. The password for each account name is set up via the web interface of the phone on the configuration pages for Lines 1-12, index card ‘Login Information’.
Basic Functions Idle state In idle state, the phone shows the date and time as well as the active outgoing identity (in brackets) in the top line of the display. The second line shows the functions currently mapped onto the function keys. 3 Dialing There are two methods to begin a call from the idle state of the snom 320.
[ S N O M 320 MANUAL V1.00 ] Key mapping for input: Move cursor to the left Move cursor to the right 3 C<- Delete the character to the left of the cursor A 1 Change input mode to numbers a A Change input mode to capital letters 1 a Change input mode to small letters As mentioned in the table above, you may use “A->1”, “a->A”, and “1->a” to change the input mode. After using a specific input mode for dialing a number, the phone saves this mode as default for future use.
[ S N O M 320 MANUAL V1.00 ] Move cursor to the left Move cursor to the right C<- Delete the character to the left of the cursor A 1 Change input mode to numbers a A Change input mode to capital letters 1 a Change input mode to small letters 3 Dial the number Abort the dialing Dialing a SIP address Enter a SIP address via the alphanumeric block. To find the “.”, press the numeric key “1” in capital or small letter mode once, to find the “@” symbol, press it twice.
[ S N O M 320 MANUAL V1.00 ] Dialing an IP address Enter the IP address via the numeric block. Use the “*” key instead of the dot (“.”) or press the hash “#” key a little longer until the hash character changes to a dot! If IP address dialing leads to an error message, make sure both of the phones involved are locally using port 5060 for SIP signaling (see option “network identity port”)! 3 Key mapping: See Dialling a Phone Number, above. entered correctly.
[ S N O M 320 MANUAL V1.00 ] If the displayed number is not the one you want, you can either keep pressing the “#” key (in alphanumeric modes only) to get the next to matching number, continue typing your desired number, or press temporarily switch off number guessing for this session of editing a phone number. Terminating a call End calls by placing the handset on its cradle, pressing the hook . The snom 320 will terminate the call and return switch, or pressing to the idle state.
[ S N O M 320 MANUAL V1.00 ] Hold/Resume call / Xfer Transfer call Handsfree mode on/off Mute/Unmute the microphone Change the volume 3 See below for further particulars. Denying/blocking a call When the snom 320 signals an incoming call, you have the option to deny the call with “Deny”. If you press “Deny All”, the caller will be placed on the deny list and will always be denied automatically. If “Deny All” is not displayed, it is switched off in the settings.
[ S N O M 320 MANUAL V1.00 ] Key mapping: Reduce the volume in steps Increase the volume in steps Sets the volume and returns to idle state Returns to idle state without setting the volume. 3 Mute / Unmute To mute the microphone during a call, press or the function or the function key “Unmute” to enable the key “Mute”. Press microphone again. DND Mode on/off The DND functionality is available in the snom menu. DND is short for “Do Not Disturb”.
[ S N O M 320 MANUAL V1.00 ] Please keep in mind that the contact type “VIP” overrides the DND mode, i.e., a call from a number you have defined as contact type “VIP” will be put through to your phone even when DND is active. Handset / Handsfree / Headset 3 The snom 320 supports calls made using the handset or the handsfree capability. During a call, it is possible to switch between the two modes by pressing the Speaker key . The small speaker symbol in the top line indicates speaker usage.
[ S N O M 320 MANUAL V1.00 ] Key mapping: Switch to handsfree mode and back Switch to headset mode and back Accept incoming calls in headset mode Return phone to idle state Programmable Keys The twelve keys P1 - P12 to the right of the number block are the programmable function keys, which have the following options: Line Destination Intercom Park Orbit Voice Recorder Shared Line DTMF Each of these keys has an LED indicating the current status of the respective programmable key.
[ S N O M 320 MANUAL V1.00 ] • Pressing a key twice while editing a number for dialing at that key, with the receiver in the cradle, returns the phone to idle state. • Pressing a key twice while editing a number for dialing at that key, with the receiver off the hook, erases the number. Each of these different options will now be explained in detail. Line ‚Line‘ can be used in one of the following ways: a.
[ S N O M 320 MANUAL V1.00 ] of a secretary. If, for some reason, a ringing phone is not answered at the reception, the secretary can see its ringing status by the blinking LED and pick up the call by pressing that programmable key. This way, no calls go unanswered. c. Free Key: ‚Line‘ is also the default setting for the programmable keys. If no argument is set, the keys are treated as free. Outgoing and incoming calls not bound to any other key go to the first such key that is not already occupied.
[ S N O M 320 MANUAL V1.00 ] Park orbit snom4s (snoms iPBX solution) provides its customers with the opportunity to set up parking orbits on the media server, where calls can be parked and picked up. The option ‚Park Orbit‘ enables the phone to provide this feature. Suppose key P4 is bound to orbit1@my.proxy.com: The LED on this key now displays the status of calls, if any, that are parked on this orbit. A blinking LED indicates that a call is parked there; to pick up this call, press P4.
[ S N O M 320 MANUAL V1.00 ] will register each line independently and then have the option to map that particular SIP line as a ‘Shared Line’ on their programmable keys. The status of the LED will reflect the status of the particular line and users are able to pick up calls on the same line that have been put on hold by their colleagues. Regular users of remote pickup will find this feature very helpful.
[ S N O M 320 MANUAL V1.00 ] See Call Diversion in the chapter Advanced Functions, below, for a detailed description. Phone Behavior 3 Press “CWI” to enter the submenu where you can switch Call Waiting Indication (CWI) on or off by pressing the corresponding function key. Press “FKeys” to enter the selection menu for the mapping of the function keys. Use the navigator key and press .
[ S N O M 320 MANUAL V1.00 ] General Settings In this submenu, the display contrast can be adjusted and a display language selected. Press the function key underneath “Contrast” to enter the submenu. Contrast 3 The current contrast setting is displayed. Use the keys to increase or decrease the contrast in steps.
[ S N O M 320 MANUAL V1.00 ] Headset Device Select whether you want to enable the headset or not. Volume Settings 3 Here, the volume of the handset speaker, headset speaker, and casing speaker can be adjusted. Select one of them. A tone is played at the currently set volume. Use the keys to increase or decrease the volume in steps.
[ S N O M 320 MANUAL V1.00 ] In the subsequent submenus you can set up the timezone and the tone schemes for the phone, as explained in the chapter Initialization, above. Web Interface In the subsequent submenus you can set up whether the web interface should be accessible via HTTP only, HTTPS only, or via HTTP and HTTPS. The appropriate ports for both protocols can also be set here. VLAN Settings 3 The ID (0..4095) (80.2.1q) and priority (0..7) (802.1p) values for VLAN can be set here.
[ S N O M 320 MANUAL V1.00 ] Pressing “Ok” or reboots your phone after a few seconds. During boot-up, the phone asks you whether or not it should proceed with the firmware update. If the phone doesn’t reboot by itself, please start the reboot manually. Information Menu Press 3 to get into this menu. Here, you can look up the IP and MAC addresses and the software version of the phone. IPAdr: Press the function key “IPAdr” to view the IP address currently assigned to the phone.
[ S N O M 320 MANUAL V1.00 ] Maintenance Menu Press to get into this menu where you can change the IP configuration of the phone and perform other maintenance like resets and reboots. Reset: Press the function key “Reset” to clear all current settings of the phone and restore the default factory settings. This should only be used with the utmost care, which is why a second screen appears, requiring the entry of the administrator password. Press to confirm to return to the menu.
[ S N O M 320 MANUAL V1.00 ] If your network does not support DHCP, press the function key “Off”. You will then be asked for the basic network settings as explained in the chapter “Initialization”, above. Reg: See the subsection “Registration Menu” in the chapter “Logon”, above, for a description of this option.
Advanced Functions Hold and resume When a call is in progress, pressing neither party can hear the other. puts the call on hold, i.e., 4 Pressing again will resume the call. While a call is on hold, you can establish another call by dialing the desired number. When more than one call is on hold, the following window appears: Select the party you wish to talk to with connected. or .
[ S N O M 320 MANUAL V1.00 ] Key mapping: Terminate the call being held Resume the call being held *, #, digits Can be used to initiate another call Handsfree mode on/off Headset on/off Transfer 4 Direct Transfer During a call, press the transfer key or Xfer to put the connected party on hold, then dial the number to which the call is to be directly transferred. As soon as you press party to that number.
[ S N O M 320 MANUAL V1.00 ] Key mapping: Move the cursor to the left Move the cursor to the right C<- Delete the character to the left of the cursor a A Change input mode to capital letters 1 a Change input mode to small letters A 1 Change input mode to numbers Transfer the call 4 Abort the transfer Consultation Transfer During a call in progress, put the connected party on hold by .
[ S N O M 320 MANUAL V1.00 ] Conference If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing or “Cnf.On”. By pressing again or by pressing “Cnf.Off”, the conference is disconnected and the calls are all put on hold. 4 Call Diversion All kinds of call diversions can be set, changed, and deactivated in the menu item “Call Forwarding”. Press to access it. The currently active setting is preceded by an asterisk “*”.
[ S N O M 320 MANUAL V1.00 ] Divert when Busy Set the option “Menu / Call Forwarding” to “Busy” if you want to divert all incoming calls to the number set in “Redirect target” when another call is already in progress. Divert when not answered Enter the number of seconds in “Menu / Call Forwarding / Time” after which every incoming unanswered call is diverted to the number set in “Redirect target”. Note: To activate call divert immediately, see “Diverting all calls”, above.
[ S N O M 320 MANUAL V1.00 ] If you wish to receive and make calls while you are waiting for call completion, press to return to the idle screen, which now shows the letters ‘CC’ to the left of the date in the upper left corner. Pressing cancels the call completion procedure. When the other party becomes idle, the following window appears: 4 If you press “OK” or , the phone will dial the number again in order to establish a connection to the other party.
[ S N O M 320 MANUAL V1.00 ] shows the letters ‘CC’ to the left of the date in the upper left corner. Pressing cancels the call completion procedure. When the other side is available again, the display will prompt you to redial the number. Be aware that the activity detection only detects whether the phone you are calling is being used. It cannot detect whether the person you want to reach is in the room or not! DTMF Tones During a call, e.g.
[ S N O M 320 MANUAL V1.00 ] To display the message, press either message could look like this: Return to the idle screen with or the SMS key. A . Message Waiting Indication (MWI) If you did not answer a call and the mailbox recorded a message for you, the idle screen shows that a recorded message is waiting for you. 4 The text above the second function key from the left now says “VMail”. Press this function key or to connect to your mailbox and listen to the recorded message(s).
[ S N O M 320 MANUAL V1.00 ] In this case, an additional menu item “SW Update” can be found in the menu by pressing and using the navigation key to scroll to it. Pressing “Ok” or reboots your phone after a few seconds. During boot-up, the phone asks you whether or not it should proceed with the firmware update. If the phone doesn’t reboot by itself, please start the reboot manually.
[ S N O M 4 56 • Advanced Functions 320 MANUAL V1.
Call Register Phone book The snom 320 contains an internal phone book that can be or the “PhoneBk” accessed from the phone’s idle state by pressing function key.
[ S N O M 320 MANUAL V1.00 ] Adding an entry In order to add a new entry, select the list item and press “Edit”. Enter the name and phone number and confirm each item by pressing . The title of the window indicates which input is expected. Pressing aborts the addition of a new entry. Up to 100 entries can be placed in the phone book.
[ S N O M 320 MANUAL V1.00 ] Key mapping: See Adding an entry, above. Please keep in mind that the contact type “VIP” overrides the DND mode, i.e. calls from someone on your “VIP” list will be put through to your phone even when DND is ‘active’! Delete whole address book If you want to delete the entire address book, click onto the “Delete” button on the web interface page of the address book .
[ S N O M 320 MANUAL V1.00 ] Import 5 To load an Address book from a file, click on the Browse button on the page Phone / Phonebook in the section entitled “Import Address Book (CSV)”. Select the pre-stored csv file from the storage medium and then press the ‘Load’ button.
[ S N O M 320 MANUAL V1.00 ] It does not matter if some of the entries already exist in the phone book. They will not be duplicated if both name and number are exactly the same. If the number field is the same but the name is not, the file entries will replace the old ones (just like editing the old entry to save a different name). If the name is the same but the number is not, a new entry will be made. Preview A preview feature is available while importing files for the phone book.
[ S N O M 320 MANUAL V1.00 ] Selecting a CSV or Unicode TAB-separated file is possible through the web interface, as shown in the following: After choosing a file, a preview of the selected file contents will be shown. Now assign the three possible data types (name, number, contact type) that can be imported to the columns in the preview representing those kinds of data.
[ S N O M 320 MANUAL V1.00 ] These new entries will become part of the existing address book. They will be stored on the flash and can be retrieved anytime until they are deleted or a factory reset is performed. Call Lists The snom 320 maintains lists of missed, received, and dialed calls that can be accessed by pressing the call list key “CallLog” from the idle state. Each list can contain up to 100 entries.
[ S N O M 320 MANUAL V1.00 ] Press “Details” to have call details about this missed call displayed: Scroll through the “Details” with or . The details shown are “To”, “From”, “Time”, and “Missed” (number of missed calls from the same phone number), or the duration of the call in the case of dialed and received calls.
[ S N O M 320 MANUAL V1.00 ] Deny List The snom 320 gives you the option of putting telephone numbers on a deny list to prevent incoming calls from these numbers. Browsing To look at the numbers currently on your deny list, go to the web interface Address Book page. 5 The numbers to be denied are listed as contact type “deny”. Adding a number While you are being called, you can press the “Deny all” function key if this feature is activated on the webpage “Advanced Settings”.
[ S N O M 320 MANUAL V1.00 ] In addition, any number can be added to the deny list by entering the phone number in the Address Book and selecting the contact type “Deny list”. Removing a number There are two ways to remove a number from the deny list: (1) On the “Address Book” webpage, click onto the small red crossed icon at the end of the line to delete that particular entry. (2) Change the contact type on the “Address Book” webpage. Speed Dial The snom 320 supports speed dial of up to 33 numbers.
Settings A long list of different settings is available, which can be used to control the behavior of the snom 320. These settings are explained in the white paper “Configuring snom phones for Mass Deployment”, which you will find at http://www.snom.com. The white paper “How can I update a snom phone?” describes the different options available to update the phone, also via settings file. You can specify and change the settings via the phone or the phone’s webpage.
[ S N O M 320 MANUAL V1.00 ] Start your web browser. 6 Enter the IP address of the phone as the URL (e.g. 192.168.0.100). If you do not know the IP address, you can look it up on the phone’s display by pressing the key. There is a selection menu on the left side of the web page. Click on the desired submenu; the current settings of this submenu will be displayed in the larger blue field on the right. You can now modify and store the values by using mouse and keyboard.
Settings Options The following options are available via web interface when the phone is operating in Administrator mode. Setup Preferences GENERAL INFORMATION The webpage subsection may look like this: Webinterface Language: Your phone is able to show all display texts in a number of languages. Select the language of your choice which may be different from the one used on the phone. Language: This is the language used on the display of your phone. Choose a language from the drop-down menu.
[ S N O M 320 MANUAL V1.00 ] Number Display Style: Specifies how incoming and outgoing calls are displayed: Full Contact: The complete URL is shown Name: Only the name is displayed Number: Only the number is displayed Name+Number: Name and number are displayed Tone Scheme : Select the dialtone you prefer for your phone. Also, DTMF echo will differ (on/off) on different schemes. MWI Notification: Specify the type of MWI notification that will inform you when a new message arrives.
[ S N O M 320 MANUAL V1.00 ] REDIRECTION You can have all incoming calls diverted to a specific number. “Event” drop-down menu options: Never: This deactivates all call redirections. Always: All calls are diverted to the number specified in “Number Redirect”. When Busy: When a call is in progress, any other call made to that number is rejected and will receive a busy indication. The phone can be set in such a way that the second caller is diverted to another number set in “Number Busy”.
[ S N O M 320 MANUAL V1.00 ] RINGTONES Ringtone defaults Ringer Device for Headset: If you want to hear the ring tone via the headset only, choose “headset”; otherwise, “speaker”. Default Ringer: Choose the default ringing melody for your snom phone through this setting. Address Book Ring Tones Specify the ringing melodies for different contact types of your personal phone book entries (e.g.., “friends”) by choosing a ringer from the respective pull-down menu.
[ S N O M 320 MANUAL V1.00 ] Auto answer for the seven lines on your phone is turned on or off on the “Configuration Line 1-12” pages, tab “SIP”. “Auto answer indication” and “type of answering” will only affect your phone when auto answer is on. Auto Answer Indication: If you want to be informed with an audible indication when an incoming call is automatically answered by your phone, select “on”. Type of Answering: Select how you want to receive the incoming call, i.e.
[ S N O M 320 MANUAL V1.00 ] Setup Speed Dial Speed Dial Table Set up your speed dial numbers on this webpage. 6 The available speed dialing codes are the numbers 0 through 30 and the # and * keys. To dial one of them, press the respective key(s) and confirm with .
[ S N O M 320 MANUAL V1.00 ] Setup Function Keys It is possible to program the functions “Line”, “Destination”, “Intercom”, “Park Orbit” and “Voice Recorder” onto the function keys P1 - P12 with LEDs. Each of these functions was explained in detail in the section “Programmable Keys”, above. The specific key utility will work only if you have also entered the number for each of the keys. Setup Lines 1-12 On these pages you can set up the SIP lines you wish to use on your phone.
[ S N O M 320 MANUAL V1.00 ] Login Information Displayname: Set the name you would like to associate with each line, e.g. “John Smith”. This information is also sent out to any party you are calling. Account: This is the account with which you register to a registrar/ proxy. It could be alphanumeric, e.g. “js”, or based on digit like “445” in the screenshot above. Password: This is the password to be used for challenge responses.
[ S N O M 320 MANUAL V1.00 ] Ringtone: Select a ring tone from this pull-down menu that will alert you when a call comes in on this particular line. Custom Melody URL: Specify an URL to your own ringing melody. The type of file that should be supplied to the phone is: „PCM 8 kHz 16 bit/sample (linear) mono WAV”. This only has an effect when you have chosen “Custom Melody” from the “Ringtone” pull-down menu and when the incoming call matches this SIP line.
[ S N O M 320 MANUAL V1.00 ] Music on Hold Server: If you specify a SIP URI pointing to a media server account, the phone will, when a call is put on hold, invite this SIP URI to call the held phone to play music on hold. Alert Info URL: This URL should point to a web server where audio alert messages are accessible. User Picture URL: Specify an URL to a small JPEG picture. When the flash plugin feature (Preferences page) is enabled, this picture will be shown on the “Home” web page during a call.
[ S N O M 320 MANUAL V1.00 ] Proposed Expiry: You can select the time when the registration on this line is to expire. Upon expiration of the registration, the phone will send a fresh re-registration request. Auto Answer: Line-specific “Auto Answer” can be used to establish an intercom functionality. Set it to “on”, map the number of the extension to be reached by intercom onto one of the programmable keys on the page “Function Keys”, and set the key type to “destination”.
[ S N O M 320 MANUAL V1.00 ] NAT Line Settings Offer ICE: Choose whether or not you want to use ICE (Interactive Connectivity Establishment). ICE optimizes the media path. This would be the case, for example, when two phones in the same network are calling each other via a long media path through other, external networks. With ICE, the short media path in the same network would be chosen, which will presumably have better quality than the long one.
[ S N O M 320 MANUAL V1.00 ] RTP Line Settings Codec 1-7: You can select the preferred order for the codec potentially to be used. The available options are G.711 ulaw, G.711 alaw, G.722, G.723.1, G.726-32, GSM and G.729a. Your phone will offer exactly this codec list to the called party and will, in return, receive a selection of the codec list the other party wants to use for this call. Packet Size: Select the packet size in ms. G.723.1 needs 30 or 60 ms.
[ S N O M 320 MANUAL V1.00 ] Action URLs An “Action URL” triggers external URLs on phone-internal events. In the above example, for instance, on an incoming call, the URL of the field “incoming call” is triggered. “Setup finished” is triggered when the phone is booted up properly and ready for usage. Parameters that will make this feature much more usable are not available yet. Setup Advanced Network 6 With these settings you can set up the basic network settings of your phone.
[ S N O M 320 MANUAL V1.00 ] DHCP: Turn the use of DHCP on or off with this option. For further information, see our white paper regarding DHCP on our website. IP address: You can change the IP address of the device through this setting. This parameter is mandatory in order to enable the Ethernet connection. Netmask: Change the netmask for the device. Phone name: Change the Hostname of the phone here. If this parameter is available, it is used for identifying the device in SIP signalling.
[ S N O M 320 MANUAL V1.00 ] TIME SETTINGS NTP Time server: Specify the url or IP address of the NTP server here. Timezone: Select the time zone of your geographical location through this option. HTTP 6 User: Here, you can select the HTTP username for your phone. This and the next option (Password) protect your web interface if you so desire. Password: Set up the HTTP password for your phone here. Authentication Scheme: Define whether “Basic” or “Digest Authentication Scheme” should be used.
[ S N O M 320 MANUAL V1.00 ] HTTP port: Specify the HTTP port to be used by your phone through this setting. By default, it is port 80. HTTPS port: Specify the HTTPS port to be used by your phone for HTTPS connections (default 443). Register HTTP contact: Should the phone add the http URL of the phone as additional contact information? WARNING: Turning this setting on may cause a complete loss of VoIP ability if the proxy/registrar does not support it.
[ S N O M 320 MANUAL V1.00 ] Phone Behavior 6 Call Completion: Turning this setting to “on” will prompt the user to activate call completion, if possible, while calling a number (see the CC soft key). When the called party becomes available again, your phone will be able to automatically redial the number. CCNR (on not reachable) as well as CCBS (on busy) is supported.
[ S N O M 320 MANUAL V1.00 ] IDNA (RFC 3490) Support: Switch on support for Internationalizing Domain Names in Applications (IDNA). IDNA support is the ability to handle domain names including international special characters. Action on Ethernet cable replug: Choose the action to be performed after the network connection is reestablished: „Do nothing“ or „reboot“. Auto Dial: This setting is switched off by default.
[ S N O M 320 MANUAL V1.00 ] keys. By turning this setting on, the user will be offered a pickup window when a mapped destination gets a call and is in the ringing state. The display will change from the idle state to show the source and destination or the of that call and the user can pick up the call by pressing programmable key currently blinking.
[ S N O M 320 MANUAL V1.00 ] Disconnect on Hook: Sometimes it is useful to disable the disconnection of a call when the handset is placed on hook, e.g., during conference calls or in handsfree-mode, etc. This is achieved by turning this setting off. Call join on Xfer: When this feature is turned to “on”, you will connect an incoming call to, for example, a colleague you already have on hold by pressing . You will not be able to pick one of severals calls on hold to transfer the call to.
[ S N O M 320 MANUAL V1.00 ] Transfer on Onhook: If you do not want calls to be transferred when you place the receiver on the hook, you can switch it off here. Block DND: If you don’t want the users of the phone to have the option to turn on the “Do not disturb” (DND) mode, set “Block DND” to “on”. This may be desirable in call center or switchboard environments. Logon Wizard: The Logon Wizard assists you during the SIP line registration process.
[ S N O M 320 MANUAL V1.00 ] Call Released Notification: Turn this to “on” if you want to have an audible indication when a call is terminated. Turning it off will take you directly to the idle state when a call drops. Silence Suppression: To save bandwidth in the case of silence, select “on” to stop silent RTP audio streams for as long as the silence lasts.
[ S N O M 320 MANUAL V1.00 ] Dynamic RTP port start, Dynamic RTP port stop: If you want to set up the port range out of which the RTP ports will be dynamically taken, specify the start port and end port number, respectively, in these fields. Type of Service (TOS): You can set up the TOS value in this field, for example, 160 in the above screenshot. This option enables the phone to support quality of service (QOS) in a network, if all of the involved network parts also support QOS.
[ S N O M 320 MANUAL V1.00 ] Publish Presence: When this feature is set to “on”, the phone sends out PUBLISH messages showing the phone’s status. Refer-To Brackets: Switch additional brackets on or off in the Signaling for Refer-To. As some devices rely on this setting, we are kind enough to offer a solution! Require PRACK: To force the use of PRACK, choose “on” here. “PRACK” messages are used to acknowledge the receipt of “180 Ringing” messages, which are usually not acknowledged.
[ S N O M 320 MANUAL V1.00 ] UPDATE Update Policy: Select the update policy you wish to adopt for your phone. “Update automatically” does not ask again whether you are really sure that you want to update. “Ask for update” asks whether you are really sure that you want to update firmware or bootloader. “Ask for updating firmware only” asks whether you are really sure you want to update the firmware. “Ask for updating bootloader only” asks whether you are really sure you want to update the bootloader.
[ S N O M 320 MANUAL V1.00 ] Please be advised that the whole phone resides in the specified VLAN and that it can only be assigned to one VLAN at a time. DEBUG Syslog Server: Type in the host where a central Syslog Server is running to store the log messages coming from the phone. LCServer: Type in the IP address of the remote LCServer if you want your phone to connect to it. Normally, you do not need to make an entry here. The LCServer is for snom’s internal development only.
[ S N O M 320 MANUAL V1.00 ] Administrator Mode: This setting allows you to switch between the User and Administrator modes of the phone. Administrator Password: When the phone is running in administrator mode, you can change the admin password through this setting. A password should be a numeric string of any length. The default password to reach the administrator mode is “0000”. Administrator Password (Confirmation): You have to confirm the password to ensure no typing errors have been made.
[ S N O M 320 MANUAL V1.00 ] Setup Trusted Certificates On this page, certificates from trusted authorities can be imported to create an internal CA list. The page may look like this: The phone looks up on this table whether an incoming TLS request should be accepted because it is verified or has been signed by a CA. In the case of SIPS, the phone acts as a client. Hence, the certificate of the phone is not used in this case. The server sends a certificate that the client can accept or reject.
[ S N O M 320 MANUAL V1.00 ] Setup Software Update MANUAL SOFTWARE UPDATE Here you can select the binary files you want to run on the phone. This section may look like this: Bootloader: Specify the URL for the bootloader file (-b) you would like to place on the phone through this setting. This field is currently inactive, the bootloader will not change when you make an entry here! Firmware: Type in the firmware (-l, -r, -j) URL in this field. Press the “Load” button if you made changes to these settings.
[ S N O M 320 MANUAL V1.00 ] Status System Information Here, you find information regarding phone type, MAC Address, IP Address, firmware version code (this is extremely important!), boot loader, and firmware URLs. The SIP Line Status displays the current status of each SIP line as long as it is configured completely. Log Depending on a selectable log level, the log messages are shown here. Don’t forget to attach this log to your support request! SIP Trace A quite helpful feature to display SIP signaling.
[ S N O M 320 MANUAL V1.00 ] DNS Cache An option to look into the current DNS cache. It is highly recommended to add this page to a potential support request! PCAP Trace Create packet traces from current network traffic right on your phone! This is a really powerful tool to find out what is going on in the network around your phone. When you press the “start” button on this page, the tracing will start and record every incoming or outgoing packet addressing your phone.
Appendix Standard Conformance Name and address of manufacturer snom technology AG Gradestr. 46 12347 Berlin The snom technology AG assures that the product Type: VoIP Phone Model: snom 320 conforms with the following standards Product Standard EN 55 024 FCC Part 15 2004-04-23 Emission Place, Date Dr.
[ 7 102 • Appendix S N O M 320 MANUAL V1.
Index A Call completion Account 76 Call Diversion On busy 51 Action URLs 82 Divert when Busy 51 Adding an entry 58 Divert when not answered 51 Address book. Call hold/unhold 17 see Phone book Call Register 57 Adjust volume 17 Call transfer 17 Advanced Functions 47 Casing speaker 17 Audio 90 CCNR 52 Authentication Username 76 Certificates 96 Auto answer 72 CLIP 73 CLIR 73 B Codec 81 Conference 17, 50 Backlight 70 blocking a Call.
[ S N O M 320 MANUAL V1.00 ] Dialing an IP address 30 Headset Device 70 Dialing a phone number 28 Hold and resume 47 Dialing a SIP address 29 HTTP 84 Editing speed dial entries 66 HTTP port 85 Speed Dial 66 HTTP Proxy 84 Dial Plan String 78 Direct Transfer. see Transfer Displayname 76 Diverting all calls. see Call Divertion DNS 83 I Idle state 27 Import 60 DNS Cache 100 Preview 61 Downloading procedure. see Settings Do not disturb 17 Input Modes 27 Intercom.
[ S N O M 320 MANUAL V1.00 ] Memory 100 Adding an entry 58 Menus 39, 44, 45 Delete 59 Message Waiting Indication 54 Editing an entry 58 Mute 33 Phone name 83 Mute microphone 17 Preselection 90 MWI. see Message Waiting Indication Programmable Keys 35 MWI Dial Tone 70 Destination 37 MWI Notification 53 Intercom 37 Line 36 Park orbit 38 N Voice recorder 38, 39 Netmask 83 R Network 82 Advanced Network 91 Network identity.
[ S N O M 320 MANUAL V1.00 ] Settings Options 69 Time settings 84 via Phone 67 V VLAN 94 via Web Browser 67 Voice recorder. see Programmable Keys Settings menu 17 Setup Lines 75 Setup Preferences 69 W Short Messages 53 SIP address. Siehe Dialing a SIP address SIP Trace 99 SMS. see Short Messages SNMP 95 Speed Dial 74.
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snom VoIP Phone snom 320 User Manual © 2005 snom technology AG All rights reserved. Subject to change without notice. Europe & ROW: snom technology AG Phone: +49 (30) 39833-0 mailto:info@snom.com http://www.snom.com sip:info@snom.com www.snom.
