User manual

Installation and User Manual
Appendix B – Basic Troubleshooting
This list provides a basic troubleshooting guide for the most common problems. If this
list does not help you solve your problem or if you have an issue that is not listed,
please call Customer Support for assistance.
Issue Resolution
The DMM will not power
on.
Verify that the power cord is firmly in place in the rear of
the DMM, and that it is plugged into a functioning power
outlet.
Display reads, “You do
not have permission to
use this feature”.
See section 4.1, Menu Permissions for information on this.
Display will not light up. Verify that the power cord is firmly in place in the rear of
the DMM, and verify that the power cord is plugged in to a
functioning power outlet.
There is no audio output
from the DMM.
 Verify that the RCA cables are connected to the proper
outputs on the DMM and that they are connected to the
proper inputs on your amplifying equipment.
 Verify that the volume on the DMM is turned up. Raise
the volume for the desired zone until you hear music or
the volume is at the maximum setting on the DMM,
whichever happens first.
 Verify that the output setting on your amplifying
equipment is set to the proper level. Additionally,
please ensure that the amplifying equipment is
correctly functioning.
 Verify that the current time has a music style
scheduled to play.
Music playback does not
start at the proper time.
 Verify that the date and time setting of the DMM are
correct. See section 4.9, Setting the date and time for
information.
 Verify that the proper schedule is selected and that a
style is scheduled to play. See section 4.11, Setting
and Selecting Schedules With Schedule Control for
information.
The DMM is not playing
the custom scheduled
styles.
Verify that you are in the correct schedule mode. You
need to select the Custom Schedule mode from the Select
Schedule menu. See section 4.11.1, Select Schedule for
instructions.
Display reads “Music
Stopped”
 Verify that the date and time is set properly and music
is scheduled to play at the current time. See section
4.9, Setting the date and time for information.
 Verify that you are not in No Schedule mode.
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