User manual

Installation and User Manual
Appendix A – Update Status Informational Messages
Message Description
All numbers failed The DMM could not connect with any pre-programmed
phone numbers. This may be due to high network traffic,
busy signals, or a disconnected phone line. Please verify
all phone connections and verify the line is not in use.
Cannot dial 911! The first 3 numbers dialed by the DMM cannot be 911.
Please verify all dial settings are correct.
Communication Error There was an error between the DMM and the ISP. Verify
that all connections are secure and all DMM settings are
correct. If you continue to receive this error, please call
Customer Support for troubleshooting assistance.
Connection Dropped The network connection was dropped due to high traffic or
a server error. This is a normal occurrence and
subsequent connections are usually fine.
Connection Failed The connection may fail due to a number of issues. Please
refer to Section 4.10, Configuring and Modifying Network
Settings with Network Control for information on changing
your DMMs settings.
Disk Full The hard disk is full and cannot update content. Please call
Customer Support for assistance.
Fatal Error The DMM aborted the connection due to a fatal error.
Verify that your DMM settings are correct. If you continue
to receive this error, please call Customer Support for
troubleshooting assistance.
File Directory Error The DMM configuration files do not match the directory
structure on the DMX MUSIC Server. This could indicate
incorrect configuration or changes made to the DMX MUSIC
Server. Please call Customer Support for assistance.
Incorrect password The ISP has rejected the password. Please call Customer
Support for assistance.
Invalid username The ISP has rejected the username. Please call Customer
Support for assistance.
Network exit The DMM was manually disconnected from the network
connection. This message indicates the DMM was taken to
Stand By Mode during an update.
No Carrier The DMM did not detect a carrier signal. Make sure no
other device is using the phone line. Remove and then re-
insert the phone line in the rear of the DMM to reset the
connection. If you continue to receive this error, please
call Customer Support for troubleshooting assistance.
No dial tone The DMM cannot detect a dial tone. Please check to make
sure the phone line is plugged in. Verify all phone line
connections are solid. Make sure no other device is using
the phone line.
Page 42 of 48