DMX MUSIC Field Operations Manual Profusion X Page 1 of 48
Installation and User Manual RISK OF ELECTRIC SHOCK DO NOT OPEN! NO USER-SERVICEABLE PARTS INSIDE WARNING! To reduce the risk of fire, electric shock, or injury: • • • • • • • • • • • • • Do not use on wet surfaces or outdoors. Do not expose to moisture or rain. Do not use ProFusion X DMM if it has been dropped, damaged, left outdoors, or immersed in water. Contact customer service. Do not allow children to operate without supervision. Do not use with a damaged power cord or plug.
Installation and User Manual IMPORTANT! This symbol is intended to inform users that parts within the product may cause electric shock and injury. This symbol is intended to inform users of important operational instructions and clarifications. This device is in compliance with FCC rules Part 15B for class A devices. This device provides reasonable protection against harmful interference if installed and used in accordance with the instructions. This device is UL/CSA listed.
Installation and User Manual Table of Contents 1. Introduction ......................................................................... 6 1.1 - ProFusion X Features ......................................................................... 6 1.2 - ProFusion X System Overview ............................................................. 6 1.2.1 - How does the ProFusion X DMM work? ...................................................................... 6 1.2.2 - ProFusion X Front Panel........................
Installation and User Manual 4.8.1 - Navigating the Menu System.................................................................................. 30 4.9 – Managing and Playing Message Marketing With Messaging Control ......... 30 4.9.1 - Message Control ................................................................................................... 31 4.9.2 - Message Playback ................................................................................................. 32 4.
Installation and User Manual 1. Introduction What is ProFusion X? The ProFusion X Digital Media Manager (DMM) looks like traditional commercial sound equipment and is located on-site at your business. The DMM is preloaded with music expertly programmed by DMX MUSIC and is engineered to integrate with most commercial sound systems. Simply set it up and plug it into your amplifier system to enjoy continuous, commercial-free music. (See Section 2, Installing ProFusion X DMM.) 1.
Installation and User Manual 1.2.3 - ProFusion X Rear Panel The rear panel of the ProFusion X DMM has a variety of connectors that are used to link it to a network and to your audio system. The rear panel consists of: The Analog Phone Line In/Thru ports only exist on DMMs equipped with the optional modem. Please note that although all ProFusion X DMMs have output jacks for four zones, not all DMMs are configured to play four zones. DMMs can play from 1 to 4 zones, depending on configuration.
Installation and User Manual 2. Installing ProFusion X DMM Before Beginning Before beginning installation, please turn off the audio equipment that will be connected to the ProFusion X DMM. Please read the safety warnings on the first page of this manual and read Section 2.2, Connection Guidelines.
Installation and User Manual • • • Once the ProFusion X DMM is turned on and connected it should remain plugged into an unswitched AC outlet so that it can receive any music, messaging, or configuration updates from the DMX MUSIC server. The ProFusion X DMM MUST remain connected and powered on to receive communications with the DMX MUSIC server. Do not unplug the DMM, disconnect the phone line, or disconnect the network cable unless updates are received via CD.
Installation and User Manual Step 5 Plug the ProFusion X DMM power cord into a standard wall outlet. Press the “Standby” button to power on the DMM. The LCD display will light up with the DMX MUSIC logo. If the DMM is within a pre-programmed playback window, within 60 seconds the LCD will display the STA (Style, Track, and Artist) information. If the DMM is not programmed to play, the LCD will display a screen indicating what time playback is scheduled to begin.
Installation and User Manual BACK >View Settings Update Status Start Update Stop Updating Set Configuration Step 4 Press the NAVIGATION DOWN button until the “Set Configuration” option is highlighted.
Installation and User Manual System: LOCKED Code Rejected Hit * to continue Press the * button and repeat this step using the correct unlock code. Step 7 Press the * button to display the Set Configuration menu. Based on the connection method, the menu will offer different options. Below is each menu for each particular connection method.
Installation and User Manual BACK >Test Net Connection Set IP Type Set IP Address Set IP Subnet Set Default Gateway Emergency Dial Up Set FTP Server 2.3.2 – Testing the Network Connection Only an authorized Network Administrator or DMX MUSIC Installation Technician should install the ProFusion X DMM on a corporate network. Please call Customer Support (see Appendix C) to schedule installation on a corporate network.
Installation and User Manual Sending status < MENU | EXIT > This indicates that the DMM is connected and is uploading data concerning its functionality and health. Test Connect Success Connect Successful! Installation PIN: #### < MENU | EXIT > Important notice for North American DMX MUSIC Installation Technicians: An installation PIN will be displayed when the connection test has succeeded.
Installation and User Manual 1212”), which is commonly used for long distance dialing. These profiles apply to DMMs in North America only. Step 1 From the Set Configuration menu press the NAVIGATION DOWN button until the “Set Dialing Profile” menu is highlighted.
Installation and User Manual Use the NAVIGATION UP and DOWN buttons to change the Outside Line Number, and press the * button to select. Once the Outside Line configuration has been set, a Test Connection is recommended. Please refer to Section 2.4.2, Test Net Connection for instructions. 2.3.5 – Setting the Dialing Type (Modem Connection Only) Telephone lines use different methods for dialing. Some use pulse dialing, while most use tone dialing.
Installation and User Manual Step 3 Use the NAVIGATION UP and DOWN to change the Call Waiting setting, and press the * button to select. If you have selected “YES”, continue to step 4. Step 4 The DMM will display the Select Disable Code screen: Select disable code: >*70 70# Current #: NONE Use the NAVIGATION UP and DOWN buttons to change the Call Waiting Disable Code, and press the * button to select. If you have selected “Custom”, continue to step 5.
Installation and User Manual 2.3.8 – Setting the FTP Server In most instances, this will never need to be modified. However, there may be a time when the DMX MUSIC server’s IP address will change. In this case, the DMM may need to have the new IP address programmed from the front panel. Incorrect modifications to the FTP server IP address will render the DMM unable to connect and download music, messaging, and configuration updates.
Installation and User Manual BACK Test Net Connection >Set IP Type Emergency Dial Up Set FTP Server Step 2 Press the * button to enter the Set IP Type screen: IP Type: >Static DHCP Current Type: STATIC Step 3 Use the NAVIGATION UP or DOWN buttons to change the selection, and press the * button to select. 2.3.
Installation and User Manual 2.3.11 – Setting the IP Subnet (Static IP Only) In most cases, even if you have been instructed to alter your Static IP address, you will not need to alter your subnet. However, in the event that you are instructed to do so or are switching from DHCP to Static IP configuration, please follow the steps below. Incorrect modifications to the IP Subnet address will render the DMM unable to connect and download music, messaging, and configuration updates.
Installation and User Manual Default Gateway: ###.###.###.### Hit * to set IP Step 3 Use the NAVIGATION UP and DOWN to select new IP numbers, and the NAVIGATION LEFT and RIGHT to move to the next number. Press the * button to set the IP address. Once the IP address has been changed, a Test Connection is recommended. Please refer to Section 2.4.2, Test Net Connection for instructions.
Installation and User Manual 3. Updating ProFusion X DMM The ProFusion X DMM will receive regular music, messaging, and configuration updates via either proprietary CDs, a modem, or a network connection. Follow the instructions below to receive any available updates. 3.1 – CD Update ProFusion X has the capability to receive music, messaging, and configuration updates via proprietary ProFusion X CDs.
Installation and User Manual Update Incomplete! Error code: 10 Please try again, or call for support. If the DMM displays this or a similar message, please repeat steps 1 and 2. If the DMM continues to display an error, please note the error code number and call Customer Support (see Appendix C) for assistance. 3.2 – Network and Modem Update Connectivity to the DMX MUSIC Server is necessary to automatically receive music, messaging, and configuration updates.
Installation and User Manual BACK View Settings Update Status >Start Update Stop Updating Set Configuration Step 5 Press the * button to manually start an update. After pressing the * button to start the update, the Update Status screen will be displayed, such as the following for DMMs connecting via a modem: Dialing: 5551212 < MENU | EXIT > Or (briefly) this screen for network update DMMs: FTP Connecting to: ###.###.###.
Installation and User Manual Getting update: 937-50-12670207 ma014987.
Installation and User Manual 4. Using ProFusion X DMM This section contains instructions for using the Profusion X DMM, including: Changing music style Changing output volume Changing Zones Pausing/Shutting down ProFusion X Using the ProFusion X DMM menu system Managing Message Marketing Setting the time and date Changing the network setting Initiating a manual update Stopping music playback Scheduling music playback 4.1 – Menu Permissions ProFusion X supports menu permissions.
Installation and User Manual Press the STYLE UP or STYLE DOWN button to scroll through the list of available styles and press the * to select a new style. The display will change accordingly. To change the style for another zone, you must first display the zone information for the relevant zone, then perform the above steps to change the style. (See Section 4.5, Changing Zones.) 4.
Installation and User Manual BACK >Restaurant Volume Bar Volume Mute Restaurant Mute Bar Step 4 If the MUTE option is selected, the LCD will display the following: Restaurant Volume MUTED If the VOLUME option is selected, the LCD will display the following: Restaurant Volume ==================== The volume may be adjusted for the selected zone; using either the NAVIGATION UP or RIGHT buttons to raise the volume, or the NAVIGATION DOWN or LEFT buttons to lower the volume. 4.
Installation and User Manual ** PAUSE MODE ** Hit * to start playback or STANDBY to power down. Pressing the * button will resume playback from the DMM. The DMM will enter playback mode with the appropriately scheduled style playing. The LCD will display the following screen prior to playback: ** PAUSE MODE ** Leaving Pause Mode. Please wait... 4.7 Shutting Down the ProFusion X DMM To properly shut down the DMM, press the Standby button. The DMM will go into Pause Mode.
Installation and User Manual 4.8.1 - Navigating the Menu System From the STA display, press the * button to the right of the LCD screen to access the menu system. When navigating the menu system, the navigation buttons function as shown below: When entering data (Unlock Configuration menu, for example), the navigation buttons function as shown below: Menu Navigation Functionality Data Entry Functionality You may choose BACK from any menu to return to the previous menu.
Installation and User Manual BACK Volume Control >Messaging Control Set Date and Time Network Control Schedule Control Device Information Step 3 Press the * button to display the Messaging Control menu shown below: BACK >Message Control Message Playback Message Control allows the user to enable or disable the playback of each scheduled message. Message Playback allows the user to instantly play any scheduled message instantly.
Installation and User Manual 4.9.2 - Message Playback Step 4 Press the NAVIGATION DOWN button until the “Message Playback” option is highlighted. BACK Message Control >Message Playback Step 5 Press the * button to display the Message Playback menu shown below: BACK >BBQ Chips T-Shirts Steak Step 6 Use the NAVIGATION UP and NAVIGATION DOWN buttons to scroll through the list of available messages and press * to select.
Installation and User Manual Step 1 From the STA display press the * button to enter the main DMM menu. Step 2 Press the NAVIGATION DOWN button until the “Set Date and Time” option is highlighted. BACK Volume Control Messaging Control >Set Date and Time Network Control Schedule Control Device Information Step 3 Press the * button.
Installation and User Manual 4.11 – Configuring and Modifying Network Settings With Network Control The Network Control menu allows users to view and reconfigure current network settings and manually update the DMM. To access the Network Control menu: Step 1 From the STA display press the * button to enter the main DMM menu. Step 2 Press the NAVIGATION DOWN button until the “Network Control” option is highlighted.
Installation and User Manual FTP DMX MUSIC server IP Address – This is the IP address of the server the DMM connects to for music, messaging, and configuration updates. IP DMM IP Address – This is the IP address of the DMM. If the DMM connects via modem, this number will only be displayed while the DMM is connected to the Internet. SNM DMM Subnet Mask – This is the IP subnet mask of the DMM. If the DMM connects via modem, this will only be displayed while the DMM is connected to the Internet.
Installation and User Manual Getting update: 456-50-13020103 m0123456.pfc < MENU | EXIT > The 2nd line displays the package ID number. The package ID number may refer to a playlist number or software revision number. The 3rd line displays the file name of the current file that is being updated. If the DMM is currently idle: Connection Idle Last Status: Update Successful! < MENU | EXIT > The 3rd line displays the status of the previous update.
Installation and User Manual Step 1 From the STA display press the * button to enter the main DMM menu. Step 2 Press the NAVIGATION DOWN button until the “Schedule Control” option is highlighted. BACK Volume Control Messaging Control Set Date and Time Network Control >Schedule Control Device Information Step 3 Press the * button to display the Schedule Control menu shown below: BACK >Select Schedule View Custom Schedule Add Custom Schedule Remove Custom Schedule Remove All Custom 4.12.
Installation and User Manual 4.12.2 – View Custom Schedule If the user has programmed a custom dayparting schedule, follow the instructions below to view the schedule. Please note: Custom schedule creation is not always available, based on corporate office requirements. Step 4 Press the NAVIGATION DOWN button until “View Custom Schedule” option is highlighted.
Installation and User Manual Add custom schedule: 12:00 AM Hit * to set time Use the NAVIGATION UP and DOWN buttons to change the value, and the NAVIGATION LEFT and RIGHT to switch to hour, minute and AM/PM. Step 6 Press the * button to retain the time entered. The DMM will display the Select Style screen: BACK >Chart Spin Meteor Mirror Ball Use the NAVIGATION UP and DOWN buttons to change the style. Step 7 Press the * button to retain the style entered.
Installation and User Manual Remove Schedule: 08:00 AM Chart Spin < MENU | EXIT > Use the NAVIGATION UP and DOWN buttons to change the schedule entry. Step 6 Press the * button to select the time you wish to remove. The DMM will display the Remove Schedule screen: Schedule Removed: 08:00 AM Chart Spin < MENU | EXIT > 4.12.5 – Remove All Custom Follow these steps to remove all entries from your custom dayparting schedule.
Installation and User Manual Use the NAVIGATION UP and DOWN buttons to change the selection. Step 6 Press the * button to select. If you select “YES”, the DMM will display the Remove All Custom Confirmation screen: All Custom Schedules Removed < MENU | EXIT > 4.13 – Viewing Device Information The Device Information option allows the user to view the device ID# and the software version of the Profusion X DMM.
Installation and User Manual Appendix A – Update Status Informational Messages Message All numbers failed Cannot dial 911! Communication Error Connection Dropped Connection Failed Disk Full Fatal Error File Directory Error Incorrect password Invalid username Network exit No Carrier No dial tone Description The DMM could not connect with any pre-programmed phone numbers. This may be due to high network traffic, busy signals, or a disconnected phone line.
Installation and User Manual Message Stopped by user System Error Telephone line busy Time out Update Connect Error Update Error Update Paused Update Successful! Description The user has stopped the update. Update will resume at the next scheduled update window. The DMM aborted the connection due to a system error. Verify that your DMM settings are correct. If you continue to receive this error, please call Customer Support for troubleshooting assistance.
Installation and User Manual Appendix B – Basic Troubleshooting This list provides a basic troubleshooting guide for the most common problems. If this list does not help you solve your problem or if you have an issue that is not listed, please call Customer Support for assistance. Issue The DMM will not power on. Display reads, “You do not have permission to use this feature”. Display will not light up. There is no audio output from the DMM. Music playback does not start at the proper time.
Installation and User Manual Appendix C – Technical Support If you should ever have problems with your ProFusion X DMM, please contact our ProFusion X specialists in Customer Support.
Installation and User Manual Appendix D – Menu System * The menu tree is identical for each zone.
Installation and User Manual Menu Options Description MENU: Volume Control Volume Mute Allows the user to turn control the volume for a particular zone. Allows the user to mute a particular zone. MENU: Messaging Control Message Control Message Playback Allows the user to turn each individual message on/off. Allows the user to playback messages on demand. MENU: Set Date and Time Set Date and Time Allows to user to change the date and time on the DMM.
Installation and User Manual Appendix E – Glossary Configuration The settings, commands and controls for a DMM as set up by DMX MUSIC. Customer Support DMX MUSIC’s customer support centers are available worldwide, providing technical assistance for the ProFusion X Digital Media Manager. For phone numbers, please see Appendix C. Dayparting A management feature which schedules a specific music Style to be played at a specific time of day, day of the week, or for seasonal and promotional events.
