Specifications

Confidential Page 9
Edited 10
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01
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2009
Communication
In working with DMX, you will have agreed to:
Inform your DMX contact within 24 hours if any of the installation job packet information
is missing.
Immediately communicate any problems and issues to your DMX contact to ensure timely
resolution and a successful installation or field service call.
Do everything possible to keep the project or field service call moving forward to a
successful completion, and communicate any and all "roadblocks" to your DMX
contact.
Advise your DMX contact within 24 hours after project completion. (Please reference
Installation and Field Service Closeout Procedures, Chapter II).
Any work that is performed outside the scope of the project or exceeds the hour limit
assigned for a field service call requires pre-approval from DMX and will require
the following items to be completed:
1. Immediately communicate any instances that create an overage situation to
your DMX contact for review and pre-approval prior to performing
additional work.
2. Furnish your DMX contact with a verbal estimate of additional labor and
any materials needed; followed up by a written documentation.
3. If approved, your DMX contact will issue a change order to the original
subcontract or field service call for the additional work.
IMPORTANT NOTES
DMX will not pay additional charges on any invoice from your company without a
DMX representative pre-approving the additional amount.
All approved overages must be followed up with written documentation (number of
hours, cause of overage, total dollar amount) within five business days from date of
completion.