Specifications

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Workmanship/Warranty Expectations
As the Subcontractor, you will have agreed to:
• Correct any problems with the DMX system that are a direct result of your
workmanship during installation or field service call, including but not limited to
wiring, interconnect, terminations, trim and finish work.
•
Provide labor to correct any workmanship problems that arise from your
installation as warranty to DMX for a period of one (1) year from completion of the
installation.
• Provide labor to correct any workmanship problems that arise from your field
service work as warranty to DMX for a period of ninety (90) days from completion
of the field service call.
Timeliness
DMX will provide an estimated timeline of a project, including a date range for completing
the project. For field service calls, the DMX standard Average Response Time (ART) is
within 48 hours from the time the call is dispatched. Notify the DMX representative
during the dispatch call of your service schedule and estimated resolution time.
If you accept the work, you will have agreed to:
 Complete the DMX project or field service call within the stated time frame.
 Schedule and integrate all work with other trades and personnel at the job site or
customer location.
 Immediately communicate to your DMX contact any and all events, problems,
issues etc. that could prevent the installation or field service call from being
completed within the scheduled time frame.