Specifications

Confidential Page 6
Edited 10
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01
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2009
Shipment Verification
For all shipments, open and inspect all cartons immediately upon receipt.
• Examine each carton on all visible sides and make notations on delivery receipt of any
and all markings/punctures on the boxes. Open any carton that is damaged (holes,
punctures, creases etc.) and inspect the contents before the driver leaves (ICC
Regulation #120). This inspection is your responsibility if damage is visible.
o If contents are damaged, refuse the damaged merchandise and personally note
the damage on the delivery receipt before accepting the balance of the order.
o If driver cannot wait, ask him to note on the delivery receipt any visible signs of
potential damages seen on the cartons, and initial his notes.
o Notify your DMX contact immediately. The DMX contact is responsible for
resolving all issues with the shipping company, issuing RMA #’s if necessary,
and sending replacement equipment.
• Verify that the entire order is received by comparing the boxes shipped against the bill
of lading and contents of boxes against packing list.
o If a partial shipment is received, advise your DMX contact within 24 hours of
all equipment that is missing.
o The DMX contact will track equipment and provide an estimated time of arrival
(ETA) for the balance of the equipment.
• If concealed damage is found:
o Save cartons and packing material until carrier either waives inspection or
inspects the parcel. Concealed damage claims may be denied if the packaging
materials are not saved.
o Notify your DMX contact immediately. The DMX contact is responsible for
resolving the damage claims with the shipping company or vendor, issuing
RMA # if necessary, and sending replacement equipment.