Specifications

Confidential Page 21

Edited 10

2009

Returned Material Authorizations (RMA's)

For DMX installations and service work, as the DMX Subcontractor, you will have agreed to

follow the process below:

Equipment returns process:

Contact the DMX Project Manager within 5 days of completion of installation,

providing a list of any unused or defective equipment. Your DMX contact will

provide RMA# and shipping instructions for proper return.

For service work, the RMA # will be issued by the Service Dispatcher. DMX

Subcontractor is responsible for returning any damaged or unused equipment for

each service call.

For all equipment returned, the DMX RMA# must be written clearly on the

outside of every box. Ensure that only equipment specifically issued on the

RMA# is returned in that particular shipment. Be sure to reference the DMX

RMA# on all paperwork generated for the freight carrier.

DMX will facilitate pre-paid shipping for all equipment to be returned via UPS-

ARS label, Roadway Managed Returns (for large shipments), or UPS Collect

Billing.

NOTE: UPS-ARS labels will be included in the box with all equipment shipped for general

service work. DMX will bill contractor for any equipment not returned within 30 days of

the issue date of the RMA.