Specifications

Confidential Page 20

Field Service Call Close Out Procedures - (continued)

If a service call is incomplete, requires a additional time, a return trip, equipment/parts,

extra work outside the original scope of work, or will not be completed on time; the

Subcontractor must contact the DMX dispatch group at 800-833-8780 from the site.

A. Have the following information ready:

- Technician/Subcontractor’s full name with contact number.

- Company represented

- Work Order # issued by DMX

- Verification that service is complete or if additional service and/or equipment

is needed.

B. If a Service Dispatcher is unavailable leave a DETAILED message on the voice

mail.

C. For additional trips to complete service please send in only ONE invoice per work

order. Do not invoice DMX for a work order until the service issue(s) has been

resolved

NOTE: You will receive a different work order number for each trip.

IMPORTANT NOTE

If the Subcontractor/technician does not complete the service call and fails to contact

DMX before leaving the customer site, the Subcontractor runs the risk of nonpayment

for any work performed.

Edited 10

2009