Specifications

Confidential Page 2

Table of Contents

CHAPTER ONE - OVERVIEW

I. MISSION STATEMENT

II. COMPLIANCE AND CONFIDENTIALITY

III. INSTALLATION AND SERVICE - NETWORK POLICIES

IV. SERVICE / INSTALLATION - SUBCONTRACTOR RESPONSIBILITIES

V. SHIPMENT VERIFICATION

VI. WORKMANSHIP/WARRANTY EXPECTATIONS

VII. TIMELINESS

VIII. COMMUNICATION

CHAPTER TWO-INSTALLATION AND SERVICE PROCEDURES

I. INSTALLATION AND SERVICE DISPATCH PROCEDURES

II. INSTALLATION CLOSE OUT PROCEDURE

III. FIELD SERVICE CALL CLOSE OUT PROCEDURE

IV. RETURNED MATERIAL AUTHORIZATIONS (RMA'S)

CHAPTER THREE - ADMINISTRATION

I. INVOICING FOR CONTRACTED INSTALLATIONS

II. INVOICING FOR SERVICE WORK

CHAPTER FOUR - FIELD STANDARDS

I. FIELD INSTALLATION STANDARDS

II. TESTING PROCEDURES

III. REQUIRED EQUIPMENT FOR INSTALLATION AND SERVICE

IV. DBS FIELD STANDARDS

V. INSPECTIONS

APPENDIX

A. AUDIO CONNECTIONS

B. COAXIAL CABLE

C. CABLE PULLS

D. MOUNTING HARDWARE

E. ANCHOR CHART

F. CORE CABLE

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