Specifications

Confidential Page 18
Edited 10
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01
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2009
Field Service Call Closeout Procedure
W
hen a field service call is complete, the Subcontractor must call DMX from the site at
800-833-8780.
Please provide the following information:
• Work Order #
• Site information: Client name, city, and state
• What was done to resolve the issue or any additional work or equipment that
will be required to complete the call
• Technician name, company and contact number.
NOTE: You are required to call from site to close out the service call request; call
closure is extremely important and is monitored very closely. 100% consistent
performance in this area is mandatory
Within 24 hours, please send completed work orders to the Dispatch Group via efax:
512-402-8308 or via email: [e-mail].
Make sure the service ticket is accurately filled out with the customer signature. See
next page for an example of the four part form….