Specifications

Confidential Page 16
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Installation and National Service Dispatch Procedures - (continued)
DMX National Accounts:
DMX National accounts require that calls for service and/or equipment be placed
directly by DMX’s Customer Service Center. Many of these customers have
special billing procedures, purchase/work order requirements, national pricing,
etc., that if not followed, may jeopardize receiving payment for services rendered.
Please refer any requests for service or equipment for DMX National accounts
directly to our Customer Services Center at 800/345-5000.
IMPORTANT NOTE:
If a DMX customer calls you directly, it is the Subcontractor’s responsibility to
refer the customer to the DMX customer service line, or call DMX Customer
Service directly and receive the dispatch information prior to servicing the
customer. Failure to comply could result in nonpayment.