Specifications

Confidential Page 14
Edited 10
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01
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2009
Installation and Service Dispatch Procedures - (continued)
Service Call Dispatch:
When dispatching a service call, DMX is responsible for providing the following
information:
• Customer information and contact
• All details of the service issue.
• DMX Work Order #
• An hour limit for the call, usually 2 hours. If the limit is to be exceeded, call
DMX at 800-833-8780 to receive authorization prior to exceeding hour limit.
 All service calls are authorized for one technician and vehicle
unless otherwise indicated.
 Hour limit includes travel charges. Dispatcher should be notified at
the time the call is placed if there is to be a travel charge or similar
surcharge.
 Unauthorized charges will not be paid.
 Regular service rates will be paid for service preformed Monday
through Friday, 8:00am to5:00pm local time.
 DMX will not pay for unproductive trips due to scheduling
arranged by contractor.
DMX will provide all non-expendable type materials required to complete the
service call. If contractor provides equipment to expedite call completion, DMX
will replenish contractors stock. Billing for materials/equipment used will be
determined on a case by base basis. Subcontractor must contact DMX for pre-
approval prior to using any equipment that subcontractor expects DMX to
replenish or compensate subcontractor for.