Specifications

Confidential Page 11
Edited 10
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01
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2009
Communication - (continued)
In communicating and interfacing with the customer; you, as the Subcontractor, will have
agreed to:
o Represent DMX in a professional manner at all times.
o Maintain a positive relationship with any customer representatives on site.
o Address any concerns and/or suggestions regarding any aspect of the sound
system installation or field service call with your DMX contact, not the
customer.
o Refer any customer requests regarding the installation or field service call back
to your DMX contact.
o Review the system’s operation and routine maintenance with the client
management team and/or "key contact" as noted by your DMX contact. Provide
training in the operation, maintenance, and fundamental troubleshooting of the
system to client management and personnel.
o Review DMX work order or service work order with customer and obtain
signature and date from the site manager confirming that system is complete
and satisfactory. Signed, original documentation should be returned to DMX.
o DO NOT place your A/V company service stickers on any equipment. To
obtain DMX service stickers, please call the DMX’s Customer Service Hotline:
1-800-345-5000.
o Direct the customer to contact DMX's Customer Service Hotline: 800-345-
5000, for any service issues regarding the system.