Field Operations Manual Chapter One – Overview and Policies Confidential Page 1
Edited 09-26-10 Table of Contents CHAPTER ONE - OVERVIEW I. MISSION STATEMENT II. COMPLIANCE AND CONFIDENTIALITY III. INSTALLATION AND SERVICE - NETWORK POLICIES IV. SERVICE / INSTALLATION - SUBCONTRACTOR RESPONSIBILITIES V. SHIPMENT VERIFICATION VI. WORKMANSHIP/WARRANTY EXPECTATIONS VII. TIMELINESS VIII. COMMUNICATION CHAPTER TWO-INSTALLATION AND SERVICE PROCEDURES I. INSTALLATION AND SERVICE DISPATCH PROCEDURES II. INSTALLATION CLOSE OUT PROCEDURE III. FIELD SERVICE CALL CLOSE OUT PROCEDURE IV.
Edited 6-17-2008 Overview Mission Statement: DMX’s mission is to be the global leader in providing the finest commercial audio/video systems as well as the finest installation and service work. In all situations, DMX is committed to providing the best solution to meet each customer's needs and budget.
Edited 6-17-2008 Installation and Service - Network Policies Current Information: It is the Subcontractor’s responsibility to provide DMX with the most current information, including change in name and/or address, and telephone/fax numbers, email address.
Edited 09-23-2010 Service and Installation - Subcontractor Responsibilities As a DMX Subcontractor, you are responsible for supplying the necessary labor and miscellaneous materials to complete the DMX installation or field service call in a timely and professional manner. DMX expects the subcontractor to be responsible for: • Scheduling and integrating all work with other trades and personnel at the job site. DMX will not pay for unproductive trips due to scheduling arranged by contractor.
Edited 10-01-2009 Shipment Verification For all shipments, open and inspect all cartons immediately upon receipt. • Examine each carton on all visible sides and make notations on delivery receipt of any and all markings/punctures on the boxes. Open any carton that is damaged (holes, punctures, creases etc.) and inspect the contents before the driver leaves (ICC Regulation #120). This inspection is your responsibility if damage is visible.
Edited 09-23-2010 Shipment Verification - (continued) In all cases of reported damage, place all damaged freight in a protected area of your warehouse and guard against further damage or loss. The DMX Subcontractor is solely responsible for any freight damage or missing equipment issues that are not reported to DMX within 24 hours of delivery. If additional equipment needed that was on packing list, contractor will be billed for that equipment.
Edited 6-17-2008 Workmanship/Warranty Expectations As the Subcontractor, you will have agreed to: • Correct any problems with the DMX system that are a direct result of your workmanship during installation or field service call, including but not limited to wiring, interconnect, terminations, trim and finish work. • Provide labor to correct any workmanship problems that arise from your installation as warranty to DMX for a period of one (1) year from completion of the installation.
Edited 10-01-2009 Communication In working with DMX, you will have agreed to: Inform your DMX contact within 24 hours if any of the installation job packet information is missing. Immediately communicate any problems and issues to your DMX contact to ensure timely resolution and a successful installation or field service call. Do everything possible to keep the project or field service call moving forward to a successful completion, and communicate any and all "roadblocks" to your DMX contact.
Edited 10-01-2009 Communication - (continued) In communicating with the General Contractor/Site Supervisor, you, as the Subcontractor, will have agreed to: o Contact General Contractor/Site Supervisor before the scheduled DMX installation, confirming schedule and verify site conditions. o Communicate daily, or as required, with the General Contractor/Site Supervisor during installation, specifically regarding crew schedules and overall job progress.
Edited 10-01-2009 Communication - (continued) In communicating and interfacing with the customer; you, as the Subcontractor, will have agreed to: o Represent DMX in a professional manner at all times. o Maintain a positive relationship with any customer representatives on site. o Address any concerns and/or suggestions regarding any aspect of the sound system installation or field service call with your DMX contact, not the customer.
Field Operations Manual Chapter Two Installation and Service Procedures Confidential Page 12
Edited 6-17-2008 Installation and Service Dispatch Procedures Installation Work: When DMX has a new installation to be completed, a Project Manager will contact a subcontractor or affiliate to discuss availability and project details. Once a tentative agreement on the installation has been reached, DMX is responsible for providing a job packet that contains the following documentation for each contracted installation: • Subcontract with price and completion date.
Edited 10-01-2009 Installation and Service Dispatch Procedures - (continued) Service Call Dispatch: When dispatching a service call, DMX is responsible for providing the following information: • Customer information and contact • All details of the service issue. • DMX Work Order # • An hour limit for the call, usually 2 hours. If the limit is to be exceeded, call DMX at 800-833-8780 to receive authorization prior to exceeding hour limit.
Edited 10-01-2009 Installation and Service Dispatch Procedures - (continued) Service Call Dispatch: The following procedure is followed for standard and priority service calls dispatched to a Subcontractor or Affiliate. • Dispatch Rep determines closest qualified subcontractor and places phone call • Dispatch Rep provides customer name, site location and condition reported. • Subcontractor accepts or declines the call.
Edited 6-17-2008 Installation and National Service Dispatch Procedures - (continued) DMX National Accounts: DMX National accounts require that calls for service and/or equipment be placed directly by DMX’s Customer Service Center. Many of these customers have special billing procedures, purchase/work order requirements, national pricing, etc., that if not followed, may jeopardize receiving payment for services rendered.
Edited 10-01-2009 Installation Closeout Procedure When a DMX installation is complete, the Subcontractor must send the signed work order to the project management efax: 847-354-4926 or email: projectmanagersaustin@dmx.com within 24 hours. In addition, the Project Manager may request that the subcontractor contact them directly via phone to confirm project completion. If you reach voice mail, please leave the following information: ♦ Technician or Subcontractor’s full name and contact number.
Edited 10-01-2009 Field Service Call Closeout Procedure When a field service call is complete, the Subcontractor must call DMX from the site at 800-833-8780. Please provide the following information: • Work Order # • Site information: Client name, city, and state • What was done to resolve the issue or any additional work or equipment that will be required to complete the call • Technician name, company and contact number.
Confidential Page 19
Edited 10-01-2009 Field Service Call Close Out Procedures - (continued) If a service call is incomplete, requires a additional time, a return trip, equipment/parts, extra work outside the original scope of work, or will not be completed on time; the Subcontractor must contact the DMX dispatch group at 800-833-8780 from the site. A. Have the following information ready: - Technician/Subcontractor’s full name with contact number.
Edited 10-01-2009 Returned Material Authorizations (RMA's) For DMX installations and service work, as the DMX Subcontractor, you will have agreed to follow the process below: Equipment returns process: Contact the DMX Project Manager within 5 days of completion of installation, providing a list of any unused or defective equipment. Your DMX contact will provide RMA# and shipping instructions for proper return. For service work, the RMA # will be issued by the Service Dispatcher.
Field Operations Manual Chapter Three – Administration Confidential Page 22
Edited 10-01-2009 I. Invoicing for Contracted Installations Invoices must be submitted to DMX in a timely manner, no later than 10 days after completion of work. Send your invoice along with the signed work order and all other job completion documents to DMX via one of the following methods: eFax: 847-354-4926 email: projectmanagers-austin@dmx.com Mail: DMX, Inc.
II. Invoicing for Field Service Work Invoices must be submitted to the DMX office shown on the Work Order in a timely manner, no later than 10 days after completion of work. Send the invoice and information to the attention of the individual who issued the Work Order to you. If the individual’s email address is not shown – call the telephone number to the office and request the email information. Through email, we are accepting PDF formatted documents ONLY at this time.
Field Operations Manual Chapter Four - Field Standards Confidential Page 25
I. Field Installation Standards The following provides the details that are to be complied with for every installation. General Standards • Completed installation must be clean, orderly, traceable and functional. • Speaker mounts must be plumb, straight and solid. • Equipment racks must be clean and wires properly tied, bundled and numbered. • All interconnect wiring must be correctly labeled.
Loudspeakers • All surface speakers within a zone will be mounted at the same height. • All surface speakers within a zone will be mounted on the same throw axis. • All surface speakers in an installation will be mounted either vertically or horizontally with no combinations of the two (unless specifically called out in engineering details). • All wires for surface speakers are to be well hidden.
Edited 09-23-2010 Wiring Confidential Unless specifically noted in DMX engineered drawings, all cable types to be used in accordance with DMX core cable charts (Appendix F). Equivalents to Belden specifications may be considered. Untwisted cable is not allowed for any audio application. All wiring runs are to be concealed in ceiling and walls whenever possible. Any wiring that is exposed must be as well hidden as possible: tight into corners or hidden by trim.
Edited 09-23-2010 Wiring – (continued) • • Confidential Separate all cables by 6” in groups as follows: Mic Level Nothing to -20dBm REF. (.775mV @ 600 Ohms) Line Level -20dBm to +30dBm Speaker Level +30dBm and up Video RF Cable, DMX Satellite Cable, Control, Ethernet All equipment racks must have a minimum wiring service loop of 5’ to facilitate servicing or changes to system.
Splicing • Types of lines that may be spliced with crimp connectors are speaker, line level, and volume control. • All splice connections (speaker, line level, volume control) shall be made with insulated crimp type connectors. • Types of lines that may not be spliced are microphone, data and coax runs. • Wire nuts are not to be used for any low voltage wiring.
Terminations • All wires connected to equipment will have properly sized (wire and screw size) spade lugs crimped on with an appropriate crimp tool to eliminate frayed terminations. • When unbalanced line level cables are stripped, the shield will be covered with an insulating material such as the jacket of the wire, shield tubing or heat shrink. • All audio connections will be consistent with wiring schemes as indicated in Appendix A, “Audio Connections”.
Labeling • All equipment shall be labeled in such a way as to indicate the level settings, source input names and zone covered. • All labels will be made with a Brother Labeler or similar quality thermal labeler. Dymo or embossed type labels are not to be used. • All wires should be labeled as indicated on DMX plans (see Appendix C, Cable Pulls). If any changes are made in the field, it should be noted on the signed work order and prints.
Anchoring • All equipment, surface mounted or recessed, that is supported by the building structure shall be installed with the appropriate hardware that is rated for five times the weight of the equipment hung (see Appendix D, Hardware Schedule). • Any piece of equipment mounted to walls must have at least 50% of its attachment points going into studs or other solid structure. The other 50% of the mounting points may be mounted into hollow walls using hardware as specified in Appendix D.
Equipment Placement • All equipment is to be located as specified on the plans provided by DMX. • Head end equipment shall be installed in a safe and secure permanent location. • No equipment shall be placed directly on top of a DMX source player for proper ventilation (at least 1” clearance). • Volume control height must be between 4’ to 5’ if mounted to walls, unless otherwise specified by DMX. Whenever possible, volume controls must be recessed into walls.
Edited 09-23-2010 Equipment Racks/Assembly • Install all equipment and shelves in the proper locations as specified in plans provided by DMX. • Tighten all rack rail bolts to insure rail stability. • Install rear supports for deep or heavy equipment. • Install Panduit or other raceway for wire management, if needed • Install lacing bars for wire support to equipment if needed • If multiple racks, connect all racks with a common ground of at least 14 awg. to prevent floating rack ground.
Edited 09-23-2010 Electrical Make sure the electrician is aware of the following electrical requirements. If there is a conflict, notify DMX immediately. Confidential • Video and audio power should be 180 deg. out of phase. • All video equipment to be on same phase including all video displays and all playback sources. • If isolated ground is specified, use only iso-ground outlets and strips. • Twist all ground leads and then cap them.
Satellite • All dishes must be assembled in compliance with the manufacturer’s instructions. • Dishes must be anchored using the Ballast Requirements described in section 4, page 44. • Dishes must be grounded to suitable building earth ground rod as per Section 810 of the National Electrical Code. • Antenna cable must never enter the building through a horizontal surface such as the roof. Existing conduit or cable access tubes may be used.
II. Testing Procedures The following testing procedures should be applied for every installation: ♦ All speaker zones shall be tested for impedance with a Goldline ZM-1 or like model. Note that all Volume Controls need to be set “wide open”. Insure that signal frequency sent is within Speaker Tolerances, i.e.…..1K Hz to Subwoofer will not work, should be 100 Hz. Impedance will be noted on IR. ♦ Line levels in rack shall be tested for proper phase using a Goldline Phase Checker or like model.
Edited 09-23-2010 III. Equipment for Subcontractors Required: - True RMS Multimeter Real Time Analyzer / SPL Meter Tone/Signal Generator (line level and mic level) Inductance Wand Impedance meter (bridge) Telephone butt set / Headphone amp Source material for test purposes Allen wrenches/bits Torx and pin-in torx wrenches/bits Thermal Labeler (i.e.
IV. DBS Field Standards 1. EQUIPMENT O CHANNEL MASTER DISH O RECIEVERS O REMOTES O TOOLS AND MISC. HARDWARE 2. STANDARDS 3. DBS SYSTEM OVERVIEW 4. ANTENNA INSTALLATION AND ALIGNMENT 5. MULTIPLE RECEIVER INSTALLATIONS Channel Master 1.0 Meter Dish Confidential • 1 meter receive only dish • Non-penetrating roof mount • KU band digital LNB • Vertical Polarity • Grounding point provided on mount. • Must have line of site to Satellite. • Fully adjustable Az/El mounts.
DR200, DR 500/501, DR1000 Receivers • Full CD Stereo quality • Mono, Stereo and Digital outputs • One hundred plus channels available • User and network programmable forced tuned events • Troubleshooting • Indicator lights o Stereo, Mono, SYNC, AUTH & LNB Power Remote Controls • Standard Remote o Standard control functions o Able to troubleshoot with Customer Service • DJ or ICX Remote o Standard control functions o Provides artist, album and title o Able to troubleshoot with Customer Service
Tools & Misc.
Edited 09-23-2010 Standards NEVER penetrate the roof!!! Try to hide dish from street view Always ground the dish. Always use required amount of ballast 8-12 32lb blocks Note condition of customer’s sound system.
DBS System Overview Although the use of satellites, satellite dishes, and receivers may seem complex, the DMX/DBS service uses a highly sophisticated system that makes channel selection and local music programming easier and simpler than using a VCR. It also allows DMX to deliver music of unprecedented linearity, sonic precision, and exceptional fidelity.
Once the DMX music programming is received at your location, your DR500/1 or DR200 Receiver and associated audio components take over. COMSTREAM DR200 Digital Audio Receiver Digital Audio Satellite Receiver ⎯ receives and decodes the digital audio programming information and sends it to your stereo amplifier system DIGITAL AUDIO Additional receivers provide you with additional flexibility to create tailored music programs for multiple business environments that you can vary by the hour.
Remote Control Units To select music channels remotely, you can use any DMX remote control unit.
Antenna Installation and Alignment Satellite Dish Installer: Ground the RF input cable to the building grounding system as close as possible to the point of building entry. Refer to the National Electric Code (NEC) Article 820-40. The following steps describe the process to properly set up, position, and connect the antenna using the DR500 Receiver: 1. Determine the proper block converter and feed horn polarity adjustment for your area. 2. Assemble the satellite dish antenna. 3.
Connecting Multiple Receivers to One Antenna Multiple DR500/1 Receivers can be connected to one antenna. However, to avoid damage to either the antenna LNB and DR500/1 Receiver, the following items must be used: • Correct splitter(s) • Proper line amplifiers Line amplifiers may be required when using a signal splitter and/or when long coaxial cable runs are required from antenna to receiver.
IV. Inspections DMX reserves the right to inspect all DMX jobs in progress or completed. DMX’s field inspections are intended to assure that all work performed meets the standards set forth in this manual and a project’s scope of work. If the field inspection determines that the work performed is not within DMX’s standards, DMX will provide the Subcontractor a detailed punch list in order to correct the disparity.
Field Operations Manual Appendix Confidential Page 50
Field Standards - Appendix A Audio Connections
Field Standards - Appendix A Audio Connections -(continued) Note: This does not show strain reliefs, only connectivity. Strain reliefs must be used at all times.
Field Standards - Appendix B Coaxial Cable Signal distance before degradation on coax: • • • RG59 baseband (video) 600’ broadband (RF) 50’ RG6 baseband (video) 800’ broadband (RF) 75’ RG11 baseband (video) 1200’ broadband (RF) 150’ RF: A two bladed rotary cutter should be used. The deepest cut 3/8” from the end of the wire should cut down to, yet not nick, the center conductor.
Field Standards - Appendix B Coaxial Cable - (continued) BNC: A three bladed rotary cutter should be used (measurements shown for this particular connector). The first cut exposing the center conductor is .15625” from the end of the wire. It should cut down to, yet not nick, the center conductor. The second cut should be approximately .25” from the end of the wire and should cut through the jacket and the shield, yet not nick or disfigure, the dielectric. The third cut is .59375” from the end of the wire.
Field Standards - Appendix C Cable Pulls Leave extra wire at the starting and termination points. With long term profitability in mind, losing a few feet of wire is better than having to “extend” or “stretch” a wire run. When the run is completed and there is extra at each end, tie the wire to the structure or high on the ceiling support members every few feet. Always pull in an extra string to facilitate easy addition of wires to the same conduit.
Field Standards - Appendix C Cable Pulls - (continued) The best place to run the cable is through the roof support structure. Do not leave the wire laying on the grid as this is not acceptable according to the NEC. When penetrating fire walls be sure to fill the hole with approved fire stop compound or inform the G.C. that it needs to be done. Stay away from higher voltage wires and all other trades low voltage wires.
Field Standards - Appendix C Cable Pulls - (continued) CABLE DRESSING: • Do not tie AC cables from equipment together. Tie each cable separately with just enough length to reach its outlet. • Tie cable bundles with wire ties in 6” intervals. • Do not tie cables extremely tight. • If the wire tie deforms or squeezes the bundle, it will affect the shielding characteristics and can cause bleed through (EMI). This is very important on all bundles and critical on video and RF signals.
Field Standards - Appendix D Mounting Hardware Use This Bolt reference chart when choosing hardware.
Field Standards - Appendix E Anchor Chart Use this chart when choosing anchors.
Field Standards - Appendix E Anchor Chart - (continued) Use this chart to determine the size of the hole to drill for the anchor you choose.
Appendix F - Core Cable Speaker Cable (Unshielded Twisted Pair) awg 18 16 14 12 PVC Jacket Belden # 5300UE 5200UE 5100UE 5000UE Plenum Rated Jacket Belden # 6300UE 6200UE 6100UE 6000UE Microphone Cable (Single Twisted Pair, Foil Shield) awg 22 20 18 PVC Jacket Belden # 5500FE 5400FE 5300FE Plenum Rated Jacket Belden # 6500FE 6400FE 6300FE Microphone Cable w/unshielded switch pair awg 22 PVC Jacket Belden # 5502GE Plenum Rated Jacket Belden # 6502GE Flexible Interconnect Cable (Single Twisted Pair,
Appendix F - Core Cable (continued) RF/DBS (5MHz - 2.
