Specifications
© 2015 Digital Monitoring Products
Q. I just installed Remote Link. Now what do I do?
A. You first need to log in and configure the Remote Link program. See Remote Link Configuration for
more information.
Q. What do I need to do for normal maintenance on my Remote Link computer?
A. As with any computer running Windows and Windows applications, you should have a program of
regular maintenance to keep the system optimized. The Microsoft® Windows™ User's Guide has a
chapter titled Maintaining Windows with Setup that you should refer to for information. Set a regular
schedule to backup your database files. There are also utilities available on your system such as
SCANDISK and DEFRAG that should be used regularly.
Q. What happens to my user codes when I change the account number on a panel or when I change the
number of partitions in a 1912XR, XR200, XR200-485 or a XR2400F panel?
A. When you change the number of partitions in a panel, all of the user codes are deleted and the
factory default code 99 is loaded for each partition. This is to prevent user codes from being assigned
to the wrong partition. It is recommended that you print a copy of your user codes before changing
partition numbers.
Q. What is the Receiver Timeout Message? Why do I get an hourglass mouse cursor before I get this
message?
A. The receiver and computer are not communicating correctly. Check the connections between your
computer and receiver.
Q. In some places I see my account number listed as 12345, while in other places it is listed as 1-
12345. Which is it?
A. The account number is the number that displays after the dash, while the first digit is the receiver
number. In this example, 1-12345 is the receiver number (1) followed by the 5 digit account number
(12345). When programming the panel, enter 12345 for the account number.
Q. What is the default Log on user name and password?
A. New
Q. Where do I enter Closing Code, Area Schedules, and other Area Information options?
A. From the Area Information window, click on the Partition Info button on the lower left side of the
screen. This is where you program items that affect the entire partition.