Specifications

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Connected for more information about these errors.
Error connecting, please make sure TCP/IP is installed: The computer is not properly configured for
network communication. Consult the Windows help file for assistance.
Error connecting, invalid connection information: Possibly there is no COM port selected in File >
Panel Information. In the Panel Information window, select an unused COM Port from the drop-down
list.
Error connecting, invalid connection information: Port (possibly in use). Another field in Remote
Link Configuration or another application is using COM port. Verify that the COM Port selected in the
Panel Information window is not the same as the COM Port selected in System > Configure > Remote
Link (Remote Link Configuration window). Also verify that another application on the computer is not
using a COM Port that is used by Remote Link.
Panel Connection Error: Timeout trying to call panel. No reply from panel. Check that receiver is
getting dial tone and the Phone Number is correct in Panel Information.
Panel Connection Error: Timeout trying to initiate connection with receiver. Remote Link cannot get
a reply from the receiver. Check the following settings and items:
In System > Configure > Remote Link check the COM port in the Receiver Tab.
Check the connection between receiver and computer.
Verify that the proper cables are being used with the proper connector pinout.
Verify that the receiver is getting power.
Panel Connection Error: Invalid connect response while calling panel. Remote Link did not receive
proper reply from panel. Try again.
Errors after Connected
The following messages may occur after the connection has been made with the panel, yet the panel
and Remote Link cannot communicate. The letters in parentheses, such as (-VA), after some error
messages represents the actual message you would see when viewing the Diagnostics window (Alt +
F10).
Panel Connection Error: Timeout. Remote Link did not receive a reply from panel.
Panel Connection Error: Invalid connect response. Remote Link did not receive the proper reply
from panel.
Panel Connection Error: Receiver not authorized to connect. (-VA) This error message only applies to
1512,1812, 1912, and XR200 Command Processor™ Panels.
For 1512, 1812, and 1912 panels, the user must enter a valid User Code at the Remote Authorize
menu. Disable this by 'turning off' Remote Authorize in panel's Menu Display, which can only be
programmed using a keypad.
For XR200 panels, program Service Receiver to Yes. Go to Program > Remote Options and select Yes
from the drop-down menu next to Service Receiver. If Service Receiver is No, this message will
appear when attempting to connect to the panel.
Panel Connection Error: Invalid receiver number. (-VR) The receiver key in the receiver that you
are using does not match the previously stored key in the panel's Alarm Receiver or Service Receiver
location of Remote Options. Use the correct receiver key (programmed through System > Configure >
SCS-1 System) or program Service Receiver as Yes in Remote Options of the panel's programming.
Panel Connection Error: Invalid connect sequence. (-VD)
Panel Connection Error: Invalid remote key. (-VC). Panel's Remote Key does not match the Remote