Troubleshooting guide

Display Doesn’t Clear After an Alarm

1) Is the keypad showing a system trouble or a zone alarm?

Zone Type Displays for… Display Clears

System Troubles Steady When Trouble Restores

Fire Alarm None Sensor Reset is performed

Burglary Alarm 1 Second At Disarm or after 10 min.

Supervisory Alarm Steady Sensor Reset is performed

Panic Alarm None When Zone Restores

Emergency Alarm None When Zone Restores

Auxiliary 1 and 2 Alarm None When Zone Restores

2) Has the panel been disarmed?

Alarm memory doesn’t clear until the Area that the zone is assigned to has been armed and

disarmed.

• Disarm the appropriate area(s).

- Systems in ALL/PERIMETER or HOME/AWAY mode: Enter a valid

User Code that has Arm/Disarm authority

- Systems in AREA SYSTEM mode: Press the COMMAND key until the

displays reads [ ARM DISARM ]. Select DISARM. The keypad

displays [ ENTER CODE:- ]. Enter a valid User Code that has

Arm/Disarm authority. The keypad displays [ ALL? NO YES ].

Select YES to disarm ALL areas assigned to the User Code. Select NO

to individually display each area that the User Code can disarm.

Choose YES for each area you wish to disarm.

Can’t Silence Bell/Siren

1) Does the User Code being entered have authority for Alarm Silence?

• Check User Code authorities in User Menu.

- XRSuper6, XR6/10, XR20, XR40, XR200 and XR2400F: Check User

Code level for Alarm Silence authority.

- XR200/485 (versions and higher) and XR500 series: Check Profile

assigned to User Code for Alarm Silence authority.

2) Is the User Code being entered during its’ assigned Schedule?

• Check User Code authorities in User Menu.

- XR20, XR40, XR200 and XR2400F: Check User Code level.

- User Code levels 1 & 2 only operate during scheduled times.

- XR200/485 (versions and higher) and XR500 series: Check Profile

assigned to User Code for Shift Schedule assignment.

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