Troubleshooting guide

Common Issues-

Most DMP panels, regardless of model, operate pretty much the same way.

That means that many of the troubleshooting steps taken to resolve an issue are the same,

no matter which Command Processor™ model you happen to be servicing.

This chapter explains what to do when:

• CAN'T GET INTO LOCAL PROGRAMMING

• THE PANEL WON'T ARM

• DISPLAY DOESN'T CLEAR AFTER AN ALARM

• CAN'T SILENCE THE BELLS OR SIRENS

• ZONES DON'T TRIP

• CAN'T DISARM

Usually, these problems have something to do with the system's Programming or the

authority of the User Code you are using to operate the system.

Can’t Get into Local Programming

To correct this condition: Reset the panel using the J16. Enter 6-6-5-3 (PROG) +

COMMAND.

After entering 6-6-5-3 (PROG), does the keypad display a message?

TECH NOTE: DO NOT

enter COMMAND after 6-6-5-3 is pressed on XR6/XR10/XR20/XR40

panels or on XR200 series panels that are in the HOME/AWAY mode.

YES…

• [ ENTER CODE:- ] There is a lockout code programmed into panel.

* Enter the Lockout Code + COMMAND. Keypad displays [ PROGRAMMER ].

• [ ACCESS DENIED ] When programmed with a Lockout Code:

* XR200, XR2400F, XR200/485 and XR500 series panels display this if invalid

Lockout Code is entered.

* XR6/10, XRSuper6, XR20 and XR40 panels display this when the COMMAND key is

pressed after entering 6-6-5-3.

• [ RESET PANEL ] Panel must be reset using J16 before local programming

can be done. Once the panel is reset, a 30-minute window is open for you to

get into Programming.

• [ SYSTEM BUSY ] Panel processor is locked. J16 is probably still shorted.

* Remove jumper. If J16 is not shorted, put jumper on momentarily and remove.

* If problem persists, remove panel Ground and keypad bus wiring, reset panel and

check data voltages directly on the terminals. If both voltages measure 5 VDC,

replace panel.

• [ MAN NUMBER:- ] Panel may be scrambled.

* If it is still communicating with DMP receiver, enter any number + COMMAND.

Keypad should display [ ONE MOMENT… ] while panel dials the receiver and gets

acknowledgment. Panel then (and only then) allows you into Programming.

-NOTES-

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