Troubleshooting guide

Transmit Trouble

When the keypad displays [ TRANSMIT TRBL ] it means that the panel had to make at least

three attempts to communicate to the receiver.

The way to clear Transmit Trouble is to get the panel to communicate on the first or second

attempt.

1. Enter the User Menu. Press the COMMAND key until the keypad displays [ SYSTEM

TEST ]. Wait.

2. When the keypad displays [ ATTEMPT NO: 1 ], the panel is dialing the number

programmed in COMMUNICATION > RECEIVER 1 PROG. The panel will make up to

TEN attempts.

When the panel makes a successful communication to the receiver the display reads: [

TRANSMIT OKAY ]. Did the panel communicate on Attempt No. 1 or 2? If the answer is

YES, you are finished.

If the panel IS communicating to the receiver within two attempts and this condition still

exists, disarm all areas. You will probably see [ TRANSMIT FAIL ].

If the panel is NOT communicating to the receiver within two attempts:

1. Check RJ-31X wiring for proper line seizure.

* If phone line is shared with house-phones, fax machine or other

equipment, proper line seizure

is a MUST. If the panel does not have line

seizure and someone or something else is using the phone line, the panel

can't use the line.

2. Use a butt-set connected to the panel's RJ-31X to call the receiver phone number

programmed in COMMUNICATION > RECEIVER 1 PROG. Is it a working phone

number? If not, program the panel with the correct phone number.

3. Send another System Test to the receiver to verify that the communication is

taking place within two attempts.

System Trouble

Only a few things cause this message to display. Possible causes are…

1. When XR6/XR10/XR20/XR40 panels are connected to Remote Link for

upload/download, after 2 minutes the SYSTEM TROUBLE will display at the keypads

until the remote session is complete.

2. Low or no (open) voltage on the Green wire of the keypad bus (bad TTL driver)

3. Reset jumper still on J16.

4. Processor failure

-NOTES-

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