Troubleshooting guide

Clearing System Messages

Regardless of the Command Processor™ model, here are some common System Messages

that may display on the keypad. A brief description of what the message means and some

basic troubleshooting tips are listed under each system message heading…

Phone Line 1 Trouble

PHONE LINE 1 or 2 TRBL means that the panel detects a problem with the telephone line.

Because of hardware differences between DMP residential models and DMP commercial

models, PHONE LINE 1 or 2 TRBL can mean a couple of things, depending on the model of

DMP Command Processor™.

Phone Line 1 Trouble XR6, XR10, XRSuper6, XR20 & XR40

RJ supervision for DMP XR6, XR10, XRSuper6, XR20 and XR40 Command Processors™ is

achieved by placing a jumper wire across pins 2 & 7 of the RJ-31X.

The panel is looking for a SHORT between pins 2 & 7 on its' RJ-45 connector (J3).

The panel looks for this short on pins 2 & 7 every two minutes.

To correct this condition:

a) Make sure the jumper wire is installed across pins 2 & 7 of the RJ-31X.

b) Check the RJ cable for continuity. There may be a broken wire. If so, replace the RJ

cable with DMP Model 356-2.

c) Make sure that RJ-31X pin-out is correct.

-NOTES-

_____________

31X pi