Troubleshooting guide

7
Diagnostics > [ MAC ADDRESS ]
(XR500 series only)
Every node on a network has a MAC address. Think of the MAC address as a ‘hard-coded’
serial number for a piece of network equipment.
Computers, routers, network printers and the XR500N(E) all have a unique MAC address,
which is used for hardware identification.
Press any Select key to view the MAC (Media Access Control) address for the panel’s built-in
network communicator.
TECH NOTE: THE MAC ADDRESS IS NOT THE SAME AS AN IP ADDRESS! IP addresses are
used for network communication. MAC addresses are used for hardware identification.
Diagnostics > [ SERIAL NUMBER ]
(XR500 series only)
Press any Select key to view the network communicator’s manufacturing serial number.
The Serial Number is not a ‘hard-coded’ number like the MAC address. It’s just a number
on a sticker under the J6 header on the panel.
Reference this serial number to find network communicator date-of-manufacture, hardware
version, etc.
MAC address and Serial No.
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