Training Institute Troubleshooting Guide 3/03
Introduction.....................................................................................................................................1 About this Guide .................................................................................................................................1 The Art of Troubleshooting ..................................................................................................................1 Recommended Troubleshooting Tools ........................................
Voltage Outputs 3 – 10 ..................................................................................................................... 12 Annunciator Outputs ......................................................................................................................... 12 Addressing Devices ........................................................................................................................... 13 Setting Address on 690/790 series keypads....................................
Introduction About this Guide This guide was originally created to assist DMP Technical Service Technicians help DMP dealers troubleshoot and fix any problems they may have with DMP equipment. We now offer this guide to DMP dealers and technicians. This is an initial release of the troubleshooting course and covers System Monitor and other system trouble messages. Any text in this guide that is inside a pair of brackets indicates keypad display text.
-NOTES- Recommended Troubleshooting Tools _____________ _____________ Digital Multi-meter _____________ A multi-meter is definitely a must-have tool when troubleshooting an electronic device, such as an alarm panel. _____________ _____________ _____________ An inexpensive, basic digital multi-meter that can measure AC voltage, DC voltage, Ohms ( Ω ) and continuity is really all you need for basic troubleshooting.
-NOTES_____________ Accessing the DIAGNOSTICS menu 1. Reset the panel using the J16 reset jumper unless it has been less than 30 minutes since: _____________ _____________ a) You were in Programming _____________ b) You were in the Diagnostics menu or _____________ c) You powered up the panel. _____________ _____________ _____________ _____________ _____________ _____________ _____________ The J16 reset jumper- XR200 & XR500 2. Enter 2313 + COMMAND.
-NOTES_____________ _____________ _____________ You've just told the panel which LX-Bus you want to test. The keypad now displays [ ADDRESS:- ]. To test address ‘00’ on the selected LX-Bus™, simply press COMMAND. To test only a particular device, enter the 2-digit LX-Bus device address and press COMMAND. _____________ _____________ _____________ TECH NOTE: Enter only the address to which the zone expander has been set, and here's why: You are testing the EXPANDERS on the LX-Bus, not the individual zones.
-NOTES- Diagnostics > [ ZONE FINDER ] _____________ _____________ _____________ The second Diagnostic function is the Zone Finder. Press COMMAND to display [ ZONE FINDER ]. This function allows you to identify individual zones on devices connected to the LX-Bus of an interface card, the panel, or any zones on the keypad data bus. To use ZONE FINDER, press any Select key. The display changes to [ FAULT ZONE ].
-NOTES- Diagnostics > [ LX-BUS STATUS ] _____________ _____________ _____________ _____________ _____________ _____________ _____________ The fourth Diagnostic function is the LX-BUS STATUS. This function allows the panel to poll all devices connected to the LX-Bus of an interface card and check for any OVERLAP, MISSING or EXTRA addresses. At the [ LX-BUS STATUS ] display, press any Select key. The display changes to [ OVLP MIS EXT ]. Press the Select key below the status you wish to check.
Diagnostics > [ MAC ADDRESS ] -NOTES_____________ _____________ (XR500 series only) _____________ Every node on a network has a MAC address. Think of the MAC address as a ‘hard-coded’ serial number for a piece of network equipment. _____________ Computers, routers, network printers and the XR500N(E) all have a unique MAC address, which is used for hardware identification. _____________ Press any Select key to view the MAC (Media Access Control) address for the panel’s built-in network communicator.
-NOTES- Diagnostics > [ CURRENT FLASH ] _____________ _____________ _____________ _____________ (XR500 series only) The panel has TWO flash-updateable ROM chips. The processor uses only one at a time. _____________ _____________ _____________ _____________ _____________ _____________ Flash ROM chips 1 and 2 _____________ _____________ _____________ _____________ _____________ When you flash-update a panel, you are actually updating the UNUSED flash ROM.
Things to Know -NOTES_____________ The following sections provide some information that is very helpful when troubleshooting a problem. _____________ _____________ _____________ DMP Feature Codes All XR series Command Processors™ use a numeric code to access certain features. Some of these features include on-board programmer menu, diagnostic menu and the walk-test function. To make them easy to remember, these codes have a word-equivalent that can be spelled out using the keys on the keypad.
-NOTES_____________ _____________ Maximum Auxiliary Power Outputs All DMP Command Processor™ panels provide 12 VDC of auxiliary power for system accessories, such as keypads, zone expanders, supervision modules and intrusion detectors. • XR5FC/XR5SL – 500mA • XR6/XRSuper6/XR10/XR20/XR40 – 600mA _____________ • XR200/XR2400F/XR200-485 – 1000mA (1 Amp) _____________ • XR500/XR500N/XR500E/XR2500F – 1500mA (1.
Resistor Values -NOTES- DMP Command Processor™ panels use resistors of different values to control different system voltages, such as zone voltages and bell supervision voltages. Resistor values used with DMP equipment1,000 Ohm (1KΩ) Panel zones 1-8 *, all Model 711 and 714 zone expanders, all DMP keypad zones 3,300 Ohm (3.3KΩ) Panel zones 9 & 10, all Model 715 zone expanders 6,800 Ohm (6.
-NOTES_____________ _____________ _____________ Output Information 305 Dry Contact Relays _____________ • Single pole, Double throw _____________ • Rated at 1 Amp @ 30 VDC resistive _____________ • May be activated by any of the following: _____________ • Zone condition (open or short) _____________ • Output schedule _____________ • Manually from User Menu _____________ • Communication Fail _____________ • Armed Area annunciation _____________ • Fire Alarm or Fire Trouble ______
-NOTES_____________ Addressing Devices _____________ Setting Address on 690/790 series keypads _____________ _____________ _____________ _____________ _____________ _____________ 690 / 790 series keypad 1. Press and hold the COMMAND and Back Arrow keys until [ SET BRIGHTNESS ] appears on display 2. Enter 3577 (I-N-S-T) + COMMAND _____________ _____________ _____________ _____________ 3. Press key under KPD OPT (Keypad Options) 4. Keypad displays [ CURRENT KEYPAD ADDRESS: xx ] (xx = address 01-16) 5.
-NOTES- Setting Address on 770 Series Keypads _____________ _____________ _____________ These keypads use binary dipswitches to set the address.
Clearing System Messages -NOTES_____________ Regardless of the Command Processor™ model, here are some common System Messages that may display on the keypad. A brief description of what the message means and some basic troubleshooting tips are listed under each system message heading… _____________ _____________ _____________ Phone Line 1 Trouble _____________ _____________ _____________ PHONE LINE 1 or 2 TRBL means that the panel detects a problem with the telephone line.
-NOTES_____________ _____________ _____________ Phone Line 1 Trouble- XR200, XR200/485 & XR2400F The panel is looking for a SHORT between pins 2 & 7 on its' RJ-45 connector (J3), EXCEPT WHEN a Model 893 or 893-A Dual Phone Line Module is installed on the panel. If you ARE NOT using a Model 893 or 893-A Dual Phone Line ModuleKnow this: _____________ _____________ _____________ _____________ _____________ _____________ • RJ supervision is achieved by placing a jumper wire across pins 2 & 7 of the RJ-31X.
4-Wire Bus Trouble -NOTES_____________ _____________ When the keypad displays 4-WIRE BUS TRBL it means that the panel has a problem communicating with the keypad bus devices. 4-WIRE BUS TRBL has NOTHING to do with the LX-Bus™. _____________ _____________ More specifically, when the panel polls the keypad bus devices, they aren't able to respond. _____________ 4-WIRE BUS TRBL only displays for the following reasons: _____________ 1.
-NOTES_____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ TRANSMIT FAIL (CONT’D) -WHAT TO DO1. Arm the system. Let the Exit Delay timer count all the way down. Disarm the system. * If communication to the receiver has been restored (i.e.- the panel successfully communicated the TRANSMIT FAIL or any other signal), this should clear the display. 2. Try to send a test-signal.
-NOTES- Transmit Trouble _____________ _____________ When the keypad displays [ TRANSMIT TRBL ] it means that the panel had to make at least three attempts to communicate to the receiver. _____________ _____________ The way to clear Transmit Trouble is to get the panel to communicate on the first or second attempt. _____________ 1. Enter the User Menu. Press the COMMAND key until the keypad displays [ SYSTEM TEST ]. Wait. _____________ 2.
-NOTES- System Busy _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ [ SYSTEM BUSY ] can mean that the panel is busy with other communication. What to do: Reset the panel. Did the display clear? If not, [ SYSTEM BUSY ] can also mean that the panel's micro-processor is 'locked-up'.
-NOTES- NON-POLLED ADDRESS _____________ _____________ When the keypad displays [ NON POLLED ADDR ] it means that this keypad SEES the panel polling OTHER devices on the keypad bus, but the DEVICE SETUP programming in the panel has this address set to NONE. To correct this condition: If only one keypad is connected to the system and the address is set to something other than ADDRESS 1, this is almost sure to be the problem. • Set the keypad's address to 1 and exit Installer Options.
-NOTES- Battery Trouble _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ In a normal condition, the panel tests the backup battery every 3 minutes by performing a load-test on the battery. This test lasts for 5 seconds. If the battery voltage falls below 11.9 VDC during this test, the panel generates a [ BATTERY -TRBL ].
-NOTES- Tamper Trouble _____________ _____________ [ TAMPER –TRBL ] displays when the enclosure is opened or removed or the J4 header goes open, resulting in a signal transmission to the central monitoring station. • If this occurs when one or more areas are armed, a tamper ALARM message is sent. • If this occurs when all areas are disarmed, a tamper TROUBLE message is sent. The J4 Tamper header is for use with an optional DMP Model 306 Tamper Harness.
-NOTES- Wireless Trouble _____________ _____________ _____________ _____________ _____________ When [ WIRELESS -TRBL ] displays, it means that the panel has lost communication with the FA400-DMP wireless receiver. This message should only display on XR200, XR2400F, XR200/485 and XR500 Command Processors™ that are using the DMP Model 472 Inovonics 900 MHz Interface Card.
Printer Trouble -NOTES_____________ _____________ Is the panel connected to a printer? _____________ YES - [ PRINTER -TRBL ] means that the 462P card isn’t getting the Clear to Send (CTS) voltage. _____________ • Check RJ-cable between 462P and printer. Should see 5 to 15 VDC for CTS (Clear to Send) voltage between the cable's pins 6 and 7 at the 462P end. • Check dip-switch settings on printer. (See next page.
-NOTES_____________ Okidata Micro Line 184T Dip Switch Settings If using an Okidata MicroLine 184T printer, be sure that its’ dipswitches are set as follows: _____________ _____________ Upper Switch Bank 1 OFF/ON Function 1 OFF ODD PARITY 2 ON EVEN PARITY 3 ON 8 BITS 4 ON READY/BUSY 5 ON CICRUIT/MONITOR 6 ON PRINT MODE 7 OFF SSD 8 ON DTR/RTS 1 ON 1200 BAUD 2 ON 1200 BAUD 3 OFF 1200 BAUD 4 OFF DSR INPUT SIGNAL 5 ON 32 BYTE BUFFER 6 ON 200ms BUSY SIGNAL 7 OFF
Common Issues- -NOTES_____________ Most DMP panels, regardless of model, operate pretty much the same way. That means that many of the troubleshooting steps taken to resolve an issue are the same, no matter which Command Processor™ model you happen to be servicing.
-NOTES_____________ _____________ _____________ -CAN’T ACCESS LOCAL PROGRAMMING- (CONT’D) * If panel is NOT communicating, contact DMP Technical Services and use ACCODE to get into local programming or connect to panel with Remote Link and delete User Code 0.
-PANEL WON’T ARM- (CONT’D) -NOTES- HOME/SLEEP/AWAY ModeSimilar to the Perimeter/All mode, but provides THREE PRE-DEFINED AREAS of protectionArea 1 = PERIMETER – Same as All/Perimeter mode. _____________ _____________ _____________ Area 2 = INTERIOR – Same as All/Perimeter mode. Area 3 = BEDROOMS – Similar to the Interior area, but may be independently DISARMED from the Perimeter and Interior areas. _____________ _____________ TECH NOTE: At arming, the keypad displays [ HOME AWAY ].
-NOTES_____________ _____________ _____________ _____________ _____________ _____________ -PANEL WON’T ARM- (CONT’D) Arming Procedure Chart Mode HOME/AWAY ALL/PERIM AREA SYSTEM _____________ _____________ _____________ _____________ _____________ Mode HOME/AWAY ALL/PERIM _____________ _____________ _____________ _____________ Enter code, choose HOME or AWAY Enter code, choose ALL or PERIM Press COMMAND until [ ARM DISARM ] displays. Select ARM. Panel will prompt [ ENTER CODE ].
-NOTES- Display Doesn’t Clear After an Alarm _____________ 1) Is the keypad showing a system trouble or a zone alarm? Zone Type Displays for… Display Clears _____________ _____________ System Troubles Steady When Trouble Restores Fire Alarm None Sensor Reset is performed _____________ Burglary Alarm 1 Second At Disarm or after 10 min.
-NOTES- • _____________ • _____________ Check Time Display on keypad. - Check Schedule times in the User Menu. Are they correct? 3) Does the Bell/Siren activate through Fire Alarm Output? _____________ • When the Fire Bell Output activates, a Sensor Reset is required. - _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________ Make sure that User Code has authority to perform a Sensor Reset.
-NOTES_________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ ______________
