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Troubleshooting
This section describes the techniques of resolving some basic problems that you encounter when
using EBOX-3350DX2 Series. For more troubleshooting guidelines, please contact your nearest
dealer for technical support.
Troubleshooting Your VESA PC
A. VESA PC does not start –
Make sure the EBOX-3350DX2 Series is properly secured and plugged into a power source
before it is turned on. Make sure the power indicator shows the power is on. See section 2 for
more information about “EBOX-3350DX2 Series Overview”.
When the EBOX-3350DX2 Series is plugged into a power strip or the UPS (Uninterruptible
Power Supply), make sure the power strip or UPS is turned on and working normally.
Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make
sure the brightness and contrast controls are adjusted correctly. See the manual that came with
your display (monitor) for details.
Check if your power control button does not function, by removing the AC adaptor. Wait for one
minute, and then reattach all power connection before pressing the power button.
Condensation may cause the EBOX-3350DX2 Series to malfunction for a while. If this happens,
do not use the EBOX-3350DX2 Series for at least one hour.
When you have checked all the above guidelines and the EBOX-3350DX2 Series does not work.
Remove the power adaptor from the EBOX-3350DX2 Series, unplug the power supply, and plug
it in again. Then turn on the power.
B. BIOS Error Message –
BIOS error message appears when my VESA PC starts
If the BIOS error message appears, press any key to resume or, hit <DEL> to enter BIOS setup main
menu, follow these steps:
1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected. If it is not
detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by
pressing <ESC>. Move your cursor down with Direction keys <↓>, and choose “Save
Settings and Exit”, a message dialog appears as seen below, hit <Enter>.
“Save current settings and exit (Y/N)? Y”