User`s manual

eBOX-3350MX

TROUBLESHOOTING

This section describes the techniques of resolving some basic problems that you

encounter when using eBOX-3350MX. For more troubleshooting guidelines, please

contact your nearest dealer for technical support.

TROUBLESHOOTING YOUR VESA PC

A. VESA PC does not start

Make sure the eBOX-3350MX is properly secured and plugged into a power source

before it is turned on. Make sure the power indicator shows the power is on. See

section 2 for more information about “eBOX-3350MX Overview”.

When the eBOX-3350MX is plugged into a power strip or the UPS (Uninterruptible

Power Supply), make sure the power strip or UPS is turned on and working

normally.

Check if your VGA or LCD monitor is properly plugged into a power source and

turned on. Make sure the brightness and contrast controls are adjusted correctly.

See the manual that came with your display (monitor) for details.

Check if your power control button does not function, by removing the AC adaptor.

Wait for one minute, and then reattach all power connection before pressing the

power button.

Condensation may cause the eBOX-3350MX to malfunction for a while. If this

happens, do not use the eBOX-3350MX for at least one hour.

When you have checked all the above guidelines and the eBOX-3350MX does not

work. Remove the power adaptor from the eBOX-3350MX, unplug the power cord,

and plug it in again. Then turn on the power.

B. BIOS Error Message –

BIOS error message appears when my VESA PC starts

If the BIOS error message appears, press any key to resume or, hit <DEL> to enter

BIOS setup main menu, follow these steps:

1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is

detected. If it is not detected, use Direction keys <↑↓> to choose “AUTO” and

then go back to the main menu by pressing <ESC>. Move your cursor down with

Direction keys <↓>, and choose “Save Settings and Exit”, a message dialog

appears as seen below, hit <Enter>.

“Save current settings and exit (Y/N)? Y”

2. Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load

Optimal Defaults”, then press <Enter>. A message dialog appears as seen

below, hit “Y” key and presses <Enter> to save and recover to the factory setting.