User`s guide

18
Troubleshooting
This section describes the techniques of resolving some basic problems that you encounter when
using EBOX-3100. For more troubleshooting guidelines, please contact your nearest dealer for
technical support.
Troubleshooting Your VESA PC
A. VESA PC does not start
Make sure the EBOX-3100 is properly secured and plugged into power connection before it is turned
on. Make sure the power indicator shows the power is on. See section 2 for more information about
“EBOX-3100 Overview”.
When the EBOX-3100 is plugged into a power strip or the UPS (Uninterruptible Power Supply),
make sure the power strip or UPS is turned on and working normally.
Check if your power control button does not function, by removing the power connection. Wait for
one minute, and then reattach the power connection before turning on the power.
Condensation may cause the EBOX-3100 to malfunction for a while. If this happens, do not use
the EBOX-3100 for at least one hour.
When you have checked all the above guidelines and the EBOX-3100 does not work. Remove
the power connection from the EBOX-3100, unplug and plug it in again. Then turn on the power.
B. “Operating System Not Found” –
A message indicating that “Operating system not found” appear when
the VESA PC starts
Enter the BIOS setup main menu by pressing <F12> key, be sure that the correct boot drive is
enabled.
If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the EBOX-3100.
2. Remove any peripheral devices connected to the EBOX-3100.
3. Restart the EBOX-3100.
4. Press <F12> to enter BIOS Setup main menu window.
5. Select the boot up storage (SD card or the USB drive)
If you have just connected EBOX-3100 to a CD/DVD or USB Drivers, remove these peripherals.
And restart to confirm that the operating system starts properly. If EBOX-3100 continues to
display the message ”Operating system not found,” and OS does not start, please contact your
nearest dealer for servicing.