Specifications

System Software Diagnostics Guide — September 2006 107
21
21.Intel Telecom Subsystem
Summary Tool Reference
This chapter describes the Intel
®
Telecom Subsystem Summary Tool (its_sysinfo) and the
information it collects. This chapter contains the following information about its_sysinfo:
• Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
• Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
• Graphical User Interface (Windows only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
• Information Collected by its_sysinfo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
• System Information Data Structuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
21.1 Description
The Intel Telecom Subsystem Summary Tool (its_sysinfo) provides a simple way to collect
information about systems built using Intel
®
telecom products. The its_sysinfo tool collects data
from the system on which you execute it and provides you with information about the system
environment: the operating system, computer architecture, Intel
®
Dialogic
®
System Release
software, and operational logs.
The its_sysinfo tool also enables you to collect baseline information about the system for quick
review of configuration issues when determining system configuration consistency. This
information is collected in a file, compressed, and archived as part of the complete system
information collection in an archive file named its_sysinfo.zip (or a name you specify). If the
installed system is configured in such a way that the baseline information is not available, the
its_sysinfo tool will indicate “No Information Available.”
In addition to the standard information captured by the its_sysinfo tool, you can manually add files
to the archive that is created by its_sysinfo.exe after you run the tool so you can preserve additional
information that might help with resolving issues.
Procedures for using this tool can be found in the following sections:
• Section 7.2, “Collecting System Data to Diagnose an Application Failure or Crash”, on page
44
• Section 7.3, “Creating a System Configuration Archive”, on page 44
21.2 Command Line Interface
On the command line, enter its_sysinfo filename where filename is the name you want to
give the zip file (it can be the complete path). The its_sysinfo tool will collect system information