System information

Program 41 : ACD Setup
41-20 : ACD Queue Display Settings
652 ◆ Programming UX5000 Software Program Manual
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
Terminal Programming Instructions
To enter data for Program 41-20 (ACD Queue Display Settings):
1. Enter the programming mode.
2. 41 20
3. Enter the number of the item you want to program.
4. Enter the ACD Group number to be defined or press FLASH to use the displayed entry.
5. Enter data for the item you selected + HOLD.
6. Enter data for the next item in the program.
OR
Press MIC once to enter a new item number.
OR
Press MIC until you’ve exited that series’s programming section.
04 ACD Call Waiting Alarm
Enable or disable the queue alarm.
0 = Disable
1 = Enable
0
05 ACD Call Waiting Alarm Send Time
Set how long the Call Waiting Alarm should
sound.
0-64800 seconds 0
41-20-01 ACD Group1
No of Queue (Disp.) 1
back
↑ ↓ select
41-15-nn ACD Groupnn
nnnnn
← − + →