System information

Program 41 : ACD Setup
41-18 : ACD Agent Identity Code Setup
UX5000 Software Program Manual Programming ◆ 647
41-18 : ACD Agent Identity Code Setup
Description
Use Program 41-18 : ACD Agent Identity Code Setup to define the ACD Agent Identity Code
Table.
Input Data
Conditions
None
Level:
Feature Availability
SA • Available.
AIC Table No 001-512
Item
No.
Item Input Data Default
01 ACD Agent Identity Code Up to 4 digits No setting
02 Default ACD Group Number
When using the AIC mode and an agent
is logged into multiple ACD groups,
this entry determines which ACD group
settings in Program 41-14-xx will be
followed for that agent.
0-64
(0 = No setting)
0
03 ACD Group Number in Mode 1 0-64
(0 = No setting)
0
04 ACD Group Number in Mode 2 0-64
(0 = No setting)
0
05 ACD Group Number in Mode 3 0-64
(0 = No setting)
0
06 ACD Group Number in Mode 4 0-64
(0 = No setting)
0
07 ACD Group Number in Mode 5 0-64
(0 = No setting)
0
08 ACD Group Number in Mode 6 0-64
(0 = No setting)
0
09 ACD Group Number in Mode 7 0-64
(0 = No setting)
0
10 ACD Group Number in Mode 8 0-64
(0 = No setting)
0