System information

Program 41 : ACD Setup
41-16 : ACD Threshold Overflow
UX5000 Software Program Manual Programming ◆ 643
41-16 : ACD Threshold Overflow
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
overflow and the mode for each ACD group.
Input Data
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
Level:
Feature Availability
SA • Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Number of Calls in Queue
Define the maximum num-
ber of calls allowed in the
ACD queue before overflow
occurs.
0-200
(0 = No limitation)
0
02 Operation Mode for ACD
Queue
Define how the UX5000
should handle calls when the
number of calls in queue
exceeds the threshold.
0 = The longest waiting call is transferred
1 = The last waiting call is transferred
2 = Send Busy Tone
0