System information

Program 41 : ACD Setup
41-14 : ACD Options
UX5000 Software Program Manual Programming ◆ 639
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
13
(cont.)
• Destination Number If 1 selected as type: extension number or
voice mail pilot number (8 digits max.),
(entering the voice mail pilot number
allows for integration into the Queue’s
pilot number voice mailbox).
If 2 selected as type: Incoming Ring
Group Number (001-100)
If 3 selected as type: Abbreviated Dial
Bin (abbreviated dial destination must be
outgoing trunk call only - no intercom
calls) (0-1999)
If 4 is selected as type: ACD Group Num-
ber (01-64)
No
Entry
14 DTMF Detector Assignment
For each ACD Group, determine whether
the DTMF should be detected during the
Delay Announcement or after the Delay
Announcement has finished.
If this program and Program 41-14-15 are
both set to "0", the Escape From Queue
feature is disabled.
If this program is set to "1", Program
41-14-15 is ignored. The DTMF tone will
only be detected while the Delay
Announcement is playing.
0 = Detect DTMF After Delay
Announcement
1 = Detect DTMF During Delay
Announcement
1 41-14-15
15 DTMF Detect Time After Delay
Announcement
For each ACD Group (01-64), determine
how long the UX5000 allows the user to
dial the Escape From Queue code defined in
41-14-13 after the Delay Announcement.
Once this timer expires, the user will not be
able escape from queue until the next
announcement plays. This program is used
when Program 41-14-14 is set to "0" and
applies to both 1st and 2nd Delay
Announcements. If this program and Pro-
gram 41-14-14 are both set to "0", the fea-
ture is disabled.
0-64800 (Seconds) 0 41-14-13
41-14-14