System information

Program 41 : ACD Setup
41-11 : VRS Delay Announcement
UX5000 Software Program Manual Programming ◆ 631
41-11 : VRS Delay Announcement
Description
Use Program 41-11 : VRS Delay Announcement to assign the VRS message number to be used
as the message source for the 1st and 2nd Delay Announcement Messages. Turn to Program 41-08
for more on setting up the ACD overflow options.
This program is activated when the delay announcement source and options are assigned as VRS in
Program 41-08.
Input Data
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
Level:
Feature Availability
SA • Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Delay Message Start Timer 0-64800 0
02 1st Delay Message Number 0-101
(0 = No message,
101 = Fixed message)
0
03 1st Delay Message Sending Count 0-255 0
04 2nd Delay Message Number 0-101
(0 = No message,
101 = Fixed message)
0
05 2nd Waiting Message Sending Count 0-255 0
06 Tone Kind at Message Interval 0 = Ring Back Tone
1 = MOH Tone
2 = BGM Source
0
07 ACD Forced Disconnect Time After the After 2nd
Delay Message
0-64800 60
08 Queue Depth Announcement 0=Disable
1=After 1st Only
2=After 2nd Only
3=After 1st and 2nd
0