System information

Program 41 : ACD Setup
41-08 : ACD Overflow Options
UX5000 Software Program Manual Programming ◆ 625
Conditions
Delay announcement functions are not available for ACD pilot number call.
Feature Cross Reference
● Automatic Call Distribution (ACD)
04 ACD Overflow Transfer Time
Overflow out of the ACD queue (mode 4 only)
occurs after this timer expires. The UX5000 starts
this timer as soon as a call goes into queue. Disable
this timer (0) if you want queued callers to stay in
queue until they are answered or they hang up. If
you want queued callers to eventually overflow,
consider setting this value at 180 seconds. When it
times out, the UX5000 overflows the caller to the
destination defined in Program 41-09-01.
0-64800 (Seconds) 30
05 Abbreviated Dial Area When Overflow)
This program defines which Abbreviated Dial dial
to use when Program 41-08-02 is programmed with
an entry of ’67’.
0 – 1999 (Abbreviated dial areas) 1999
06 Incoming Ring Group When Overflow
This program defines which incoming Ring Group
to use when Program 41-08-02 is programmed with
an entry of ’68’.
1 – 100 (Incoming Ring Group) 1
07 DSPDB-VM Message Box No With Overflow
- Not Used in the U.S. -
0-500 0
08 First Delay Announcement Source Type
If Program 41-08-03 is defined as "4" (Flexible),
select the source for the first delay announcement.
When using the ACI, define the delay announce-
ment items in Program 41-10. With the VRS, use
Program 41-11, and if either local voice mail or cen-
tralized voice mail is selected, define the voice mail
delay announcement items in Program 41-19. This
entry is ignored unless Program 41-08-03 is set to
"4".
0 = ACI
1 = VRS (DSPDB)
2 = LVM (Local Voice Mail)
3 = CVM (Centralized Voice Mail)
0
09 Second Delay Announcement Source Type
If Program 41-08-03 is defined as "4" (Flexible),
select the source for the second delay announce-
ment. When using the ACI, define the delay
announcement items in Program 41-10. With the
VRS, use Program 41-11, and if either local voice
mail or centralized voice mail is selected, define the
voice mail delay announcement items in Program
41-19. This entry is ignored unless Program
41-08-03 is set to "4".
0 = ACI
1 = VRS (DSPDB)
2 = LVM (Local Voice Mail)
3 = CVM (Centralized Voice Mail)
0