System information

Program 41 : ACD Setup
41-08 : ACD Overflow Options
624 ◆ Programming UX5000 Software Program Manual
41-08 : ACD Overflow Options
Description
For each ACD Group (1-64), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0-9), destination and announcement message types. Delay announcement functions are not
available for ACD pilot number call. Each ACD Group can have unique overflow options. The table
below outlines the entry options.
Input Data
Level:
Feature Availability
SA • Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Overflow Operation Mode
Select the type of overflow, if any, for an ACD
group.
0 = No overfl ow
1 = Overflow with No Announcement
2 = No Overflow with First Announcement
Only
3 = No Overflow with First & Second
Announcements
4 = Overflow with First Announcement
Only
5 = Overflow with First & Second
Announcement
6 = -- Not used --
7 = -- Not used --
8 = No Overflow with Second
Announcement Only
9 = Overflow with Second Announcement
Only
0
02 ACD Overflow Destination
Specify the destination option to which ACD Over-
flow calls should be transferred
0 = No Setting
1-64 = ACD Group
65 = Overflow Table (Program 41-09)
66 = Voice Mail Integration
67 = Off-Premise via ABB Dial Bin
(Program 41-08-05)
68 = Incoming Ring Group (Program 41-08-06)
0
03 Delay Announcement Source Type
For each ACD Group (1-64), assign the announce-
ment message types. Delay announcement func-
tions are not available for ACD pilot number call.
Each ACD Group can have unique overflow options.
If multiple sources are required, an entry of "4"
(Flexible) is required. the UX5000 will then refer to
Programs 41-08-08 and 41-08-09.
0 = ACI
1 = VRS (DSPDB)
2 = VMI (Local Voice Mail Integration,
in-skin)
3 = CVM (Centralized Voice Mail)
4 = Flexible (Program 41-08-08, 41-08-09)
0