System information

Program 41 : ACD Setup
41-05 : ACD Agent Work Schedules
618 ◆ Programming UX5000 Software Program Manual
41-05 : ACD Agent Work Schedules
Description
Use Program 41-05 : ACD Agent Work Schedules to set up the Work Schedules for ACD Agents
and Groups. For each ACD Work Schedule (1-4), designate the start and stop times for each of the
eight Work Periods. Once you set up the schedules in this program, assign them to days of the week
in Program 41-07. (This is the same program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions will receive the follow-
ing types of calls when they are logged in;
● ACD Call on a Trunk
If the incoming ring group is assigned in the operating time (Program 41-03 and 41-06).
● ACD Pilot Number Call
Any time if ACD extensions are available.
Input Data
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
Level:
Feature Availability
SA • Available.
ACD Work Schedule Time Pattern 1-4
Item No.
Work Period
Mode Number
Start Time End Time Default
01 1-8 0000-2359 0000-2359 (Start) 0000
(End) 0000