System information

Program 41 : ACD Setup
41-04 : ACD Group Supervisor
616 ◆ Programming UX5000 Software Program Manual
41-04 : ACD Group Supervisor
Description
For each ACD Group (1-64), use Program 41-04 : ACD Group Supervisor to assign the group’s
supervisor extension and operating mode. A supervisor's extension receives ACD Group calls just
like all other agents. Operating modes are:
● 0 = Supervisor’s extension does not receive ACD Group calls.
● 1 = Supervisor’s extension receives ACD Group overflow calls only.
● 2 = Supervisor’s extension receives ACD Group calls just like all other agents.
An ACD Group can have only one supervisor. In addition, an extension can be a supervisor for only
one ACD Group.
Input Data
Conditions
If you assign an extension as a ACD Group Supervisor in this program, you cannot program the
same extension as a System Supervisor in Program 41-01-01.
Feature Cross Reference
● Automatic Call Distribution (ACD)
Level:
Feature Availability
SA • Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Group Supervisor Extension Extension Number (Up to 8 digits)
(0-9, *, #)
No setting
02 Operation Type 0 = Not receive any ACD incoming calls
1 = Receive ACD incoming calls in case of
overflow
2 = Receive ACD incoming calls all the time
0