System information

Program 41 : ACD Setup
41-03 : Incoming Ring Group Assignment for ACD Group
614 ◆ Programming UX5000 Software Program Manual
41-03 : Incoming Ring Group Assignment for ACD Group
Description
In Program 41-03 : Incoming Ring Group Assignments for ACD Group, for each incoming
trunk group set up in Program 22-05, designate into which ACD Group (1-64) the trunks should
ring for each of the eight Work Periods. Also use this program to assign an Incoming Trunk Ring
Group as priority or normal. Use Program 41-05 and 41-06 to set up the Work Schedules and Work
Periods for trunks. Use Program 41-07 to assign the Work Schedules to the days of the week.
Input Data
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
● Ring Groups
Level:
Feature Availability
SA • Available.
Incoming Ring Group Number 1-100
ACD Work Period Mode Number 1-8
Item No. Item Input Data Default
01 ACD Group Number 0-64 0
02 Night Announcement Service 0 = No
1 = Yes
0
03 Priority
Determine whether an incoming call to a
trunk ring group should follow a priority
assignment (0=normal, 1-7 [1=highest
priority, 7=lowest priority]).
0, 1-7
(0 = No priority)
0