System information

Program 41 : ACD Setup
41-01 : System Options for ACD
610 ◆ Programming UX5000 Software Program Manual
Program 41 : ACD Setup
41-01 : System Options for ACD
Description
In Program 41-01 : System Options for ACD define the UX5000 options for the ACD feature.
Input Data
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
Level:
Feature Availability
IN • Available.
Item No. Item Input Data Default
01 System Supervisor Extension
Select the extension which will be used as the
ACD system supervisor.
Up to 8 digits
(0-9, *, #)
No setting
02 Login ID Code Digit
Define the number of digits for the Login ID.
0-20
(0 = No Login ID)
0
03 ACD MIS Connection Ports
Select “3” to allow the connection port to com-
municate through the LAN port on the CCPU.
0 = No setting
1 = -- Reserve --
2 = -- Reserve --
3 = LAN (CPU)
0
04 P Command Output for Busy Status
When the number of queued ACD overflow
calls exceeds the limit and a busy tone is sent to
the caller, determine if the call is counted in the
ACD MIS software.
0=Count
1=Do Not Count
0