Telecommunication Systems Division Digital Business Telephone Systems Digital Single Line Telephone User Guide May 2000
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
Contents Introduction Organization ........................................................................................................................v Conventions .......................................................................................................................vi Chapter 1 – The Grand Tour Buttons ................................................................................................................................2 LED Indicators .......................................
Contents Chapter 2 - Features Verified Account Codes ................................................................................................10 Voluntary Account Codes ..............................................................................................10 Automatic Busy Redial (ABR) .........................................................................................11 Automatic Call Distribution (ACD) ..................................................................................
Contents Chapter 3 - Toshiba Voice Mail Systems Chapter 3 – Toshiba Voice Mail Systems Setting Call Forward .........................................................................................................41 Voice Mail Identification Code .....................................................................................41 Call Forward To Toshiba Voice Systems ......................................................................43 Voice Mail Message Retrieval ....................................
Contents Chapter 3 - Toshiba Voice Mail Systems iv Strata DK Digital Single Line Telephone 5/00
Introduction This guide provides instructions for operating the DKT2001 Digital Single Line Telephone (SLT) for Strata DK Systems. These systems include: ♦ DK14 ♦ DK16e and DK16 ♦ DK40i and DK40 ♦ DK424i, DK424, and DK280 (Release 3.0 or higher) Organization This guide is divided as follows: ♦ Chapter 1 – The Grand Tour describes the buttons, LEDs and volume controls of the DKT2001 telephone.
Introduction Conventions ♦ Appendix A – Access Codes provides CO Line Access Codes, Paging Group Codes, Feature Access Codes, and Speed Dial Access Codes. ♦ Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system. Conventions Some of the following conventions are omitted in our manuals when they are not used.
Introduction Conventions Conventions Plus (+) Tilde (~) ➤ ➤ See Figure 10 Description Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Means “through.” Example: 350 ~ 640 Hz frequency range. Denotes the step in a one-step procedure. Denotes a procedure. Grey words within the printed text denote cross-references.
Introduction Related Documents and Media Related Documents and Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. The following documents and CD-ROMS can be used to reference further information about the Strata DK systems.
The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your Strata DKT2001 Digital SLT. Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate and all features are accessed with a feature button or a brief access code.
The Grand Tour Buttons Buttons Strata DKT2001 telephones come with six fixed buttons (see Figure 1). The functions of each of the buttons are described in Table 1. Two of the buttons (/LQH and 0VJ) have LEDs which indicate various line or call states. See Table 2 for descriptions of the Line LED indicators. Figure 1 Table 1 Button /LQH &QI 7UQ +ROG 0VJ 9RO▲ 9RO▼ 2 Digital Single Line Telephone (DKT2001) Fixed Button Definitions Definitions Used to answer and place calls. This button is your [PDN].
The Grand Tour LED Indicators LED Indicators The /LQH button has an LED that flashes at varying rates to indicate line or call status (see Table 2). The 0VJ button’s LED indicates a message is waiting.
The Grand Tour Volume Controls Volume Controls Your telephone has 9RO ▲/9RO ▼ buttons to increase and decrease ring tone and handset volume levels. You must hold down either button for at least 1/8 second for any volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached. You hear ring tone as long as you press a Volume button when your telephone is idle. The method for changing feature volume varies.
2 Features This chapter explains how to use the features on your DKT2001 telephone. There is a Quick Reference section for basic telephone use, followed by the features in alphabetical order. Before You Begin If you are a new user of the Strata DKT2001 telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. Automatic Line Selection You have Automatic Line Selection, if you hear dial tone and the Line LED lights steady.
Features Before You Begin Ringing Line Preference You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset. You do not have Ringing Line Preference, if you have to press /LQH to answer the ringing call. Ringing Line Preference is enabled in system programming. Incoming Call Ringing Patterns Your telephone ringing pattern is set in system programming.
Features Quick Reference Quick Reference Making an Internal Call 1. Lift the handset You hear internal dial tone. ...or lift the handset and press /LQH. 2. Dial the desired station number. Making an Outside Call 1. Lift the handset You hear internal dial tone. ...or lift the handset and press /LQH. 2. Enter a CO line number access code. See Table 4 on Page 46. You hear dial tone after entering the access code. 3. Dial the desired telephone number.
Features Quick Reference Making an Outside Call Using ISDN If your Strata DK telephone system has Integrated Services Digital Networking (ISDN) features, you can make calls using this advanced service. See your System Administrator regarding your system’s capabilities. 1. Lift the handset You hear internal dial tone. ...or lift the handset and press /LQH. 2. Enter a CO line number access code. See Table 4 on Page 46. You hear dial tone after entering the access code. 3.
Features Account Code Calls Account Code Calls Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The system records the Account Codes and can print the codes and other call details on a Station Message Detail Recording (SMDR) report. Forced Account Codes Some applications may require that you enter an Account Code, called a Forced Account Code, before dialing a telephone number.
Features Account Code Calls Verified Account Codes Some Strata DK systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes. Voluntary Account Codes Voluntary Account Codes are optional and can be entered anytime after accessing a CO line or during a call. An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station.
Features Automatic Busy Redial (ABR) Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be enabled on some (or all) lines in your system—depending on the telephone line type connected. It also may not be enabled for your station.
Features Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Your DKT2001 telephone must be programmed for ACD in order for ACD features to work. If you are an ACD agent or supervisor, please refer to the Strata DK ACD Agent and ACD Supervisor’s Guide(s) for detailed feature instruction. ➤ To receive ACD calls ➤ Lift the handset You are connected to your ACD call. ...or lift the handset and press /LQH. ➤ To access other ACD features 1. Lift the handset You hear internal dial tone. ...
Features Automatic Callback (ACB) Automatic Callback (ACB) After reaching a busy or the Do Not Disturb ( DND) mode, you can set ACB to have the system call you back when the called station is no longer busy or in the DND mode. ACB does not apply to outside calls. 1. After reaching a busy station, press . You hear busy tone, followed by dial tone (two secs.), then busy tone. 2. Hang up. You can make other calls while waiting for the called station to become available. 3.
Features Attendant Console Calling Attendant Console Calling Up to four attendant consoles can be installed per system. There can be up to three ways to call the attendant console, depending upon system programming. ➤ To call any attendant console 1. Lift the handset You hear internal dial tone. ...or lift the handset and press /LQH. 2. Press . The call rings the Attendant Console’s button. These calls rotate between the consoles if more than one console is installed.
Features Background Music (BGM) Over Telephone Speakers Background Music (BGM) Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker. ➤ To enable/cancel BGM on your telephone speaker 1. Lift the handset You hear internal dial tone. ...or lift the handset and press /LQH. 2. Press (ON) ...or (OFF). Confirmation tone is heard. BGM stops playing if the telephone rings or is paged.
Features Call Forward (CF) -Busy/No Answer Forwards calls immediately to another station whenever you are busy on another call. Calls also forward if you do not answer within a certain time (that you designate). Not available from a rotary telephone. 3. Enter the Call Forward destination number. Confirmation tone is heard. 4. If setting CF-No Answer or CF-Busy/ No Answer, press , enter the time in seconds, then press .
Features Call Forward (CF) ➤ To cancel Call Forward 1. Lift the handset You hear internal dial tone. ...or lift the handset and press /LQH. 2. Press . 3. Hang up. You hear confirmation tone again. Call Forward—External This feature enables you to forward new, incoming calls to a number outside of the system. Call Forward-External does not forward internal calls or calls transferred to your telephone.
Features Call Forward (CF) Use the Speed Dial storage codes detailed on See Page 48. When forwarding to an outside destination include the CO Line (or CO Line group) access code before the telephone number. Example: 8015833700, where 801 = CO Line access code 5833700 = Telephone number Important! See Table 4 on Page 46 for CO Line/ Line Group access codes. The LCR access code “9” cannot be used. 2. Lift the handset ...or lift the handset and press /LQH. 3. Press . 4. Hang up.
Features Call Forward (CF) ➤ To change the destination number 1. Call into the Strata DK system over a CO line programmed for the DISA feature. You hear ring back tone signal, then internal dial tone for 10 seconds. Try again if you hear busy tone. Note See the System Administrator for DISA telephone numbers. 2. After you hear dial tone, press , then enter a [PDN]. You hear a confirmation tone.
Features Call Park Orbits Important! Do not press , since that ends the procedure (see Step 5). Instead, use when entering a CO line access code. 5. Press . You hear a confirmation tone. Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.
Features Call Park Orbits 4. Hang up. Once the call is parked, you can make or receive other calls. Notes ● ● If the parked call is not retrieved within a specified time, the call rings back to your phone. If your phone is busy when the parked call recalls, you hear two tones of two short beeps, three seconds apart. You can place the new call on hold and answer the parked recall or end the second call and answer the parked recall by hanging up.
Features Call Pickup 3. Enter a Page Group or Zone access code (see Tables 5 and 6 on Page 47). 4. Make your announcement and include the Orbit Number. 5. Hang up to free the paging device. If the parked call is not retrieved within a specified time, the call rings back to your phone. Call Pickup You can pick up a call that is ringing another station, a call placed on hold at another station, and other types of calls with the Call Pickup feature. 1. Lift the handset ...or lift the handset and press /LQH.
Features Call Pickup Pick up Calls to a Group Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations in your group or in other groups. You can belong to more than one group. See the System Administrator for group assignments. ➤ To pick up a call that is ringing in your pickup group(s) 1. Lift the handset ...or lift the handset and press /LQH. 2.
Features Conference Calls Conference Calls Strata DK enables you to participate in a variety of conference calls: ♦ Up to four stations (including your own) may be conferenced on internal lines. ♦ Up to three stations (including your own) may be conferenced with one CO line. ♦ Up to two stations (including your own) may be conferenced with two CO lines. Step 1: Make a Conference Call or Tandem Two CO Lines 1. While on either an external call or internal call, press &QI 7UQ.
Features Conference Calls ...or, if the called station is busy, you can press the /LQH button to return to the existing call. 5. If you are ringing an internal party, press &RQI 7UQ after the party answers Note If a called external number is busy, you must hang up and re-initiate the call. All parties are conferenced. ...or if you are ringing an outside line, you can press &RQI 7UQ before or after the party answers. 6.
Features CO Line Queuing ...or for Tandem calls: press &QI 7UQ and hang up. If only your telephone is connected with two parties on external CO lines, you can exit the call to allow the two external parties to continue talking. If you exit the conference call, the Line LED continues to flash. Your station appears busy to other callers. CO Line Queuing If all outgoing CO lines are busy, the CO Line Queuing feature will ring your telephone when one is available. 1.
Features Direct Inward System Access (DISA) ➤ To cancel CO Line Queuing ➤ Lift the handset and press Confirmation tone is heard. ...or press /LQH + . Direct Inward System Access (DISA) Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button dialing) can call in on CO lines programmed for DISA and dial stations or outgoing CO lines without going through an attendant or operator. 1. From outside the system, call the DISA CO line phone number:___-______.
Features Direct Inward System Access (DISA) 3. During the 10 secs. of dial tone, make your call. If a number is not dialed, the system automatically causes the DISA CO line to ring at telephones as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts it disconnects. To call another station after completing a DISA station call, the internal party must transfer you. Station Paging and System Paging cannot be made on DISA calls. 4.
Features Direct Inward System Access (DISA) 4. If a DISA security code is required (see the System Administrator), dial the code and listen for CO dial tone. ...or if a DISA security code is not required, you hear CO dial tone. If the correct code is not entered, the call is disconnected. A timer tone plays (approximately four mins.) that both parties hear after the call was made. 5. Press to reset the timer four more minutes; otherwise, the call disconnects approximately one min. after the tone. 6.
Features Door Phones Door Phones You can call a door phone and monitor the immediate area surrounding the door phone. ➤ To call/monitor a door phone 1. Lift the handset You hear dial tone. ...or lift the handset and press /LQH. 2. Dial the door number: Door Phone ID 1A 1B 1C 2A 2B 2C 3A 3B 3C 4A 4B 4C Location ➤ To pick up a door phone call that is ringing another station 1.
Features DTMF Tone Dialing with * and # DTMF Tone Dialing with * and # You may have to send * and DTMF tones to some devices or services, such as a voice mail device or computer output service. See your System Administrator to find out whether the * button on your telephone has been programmed for DTMF tones or as a Speed Dial button. ➤ While on an outside call, press *, then . You can now output * and , DTMF tones, and digits ~ for the duration of the call.
Features Message Waiting Retrieve a Call on Hold ➤ Press /LQH again. If a call is not retrieved by a certain time (set in system programming), it recalls back to your phone. You hear repeated recall tone (or if you are on the phone, you hear recall tone twice). If the held party hangs up, the call is released and the CO provides a hold-release signal. Retrieve a Call on Exclusive Hold ➤ Press /LQH again.
Features Message Waiting ➤ To answer a Message Waiting light 1. Lift the handset and press 0VJ. ...or lift the handset and press /LQH + . 2. If your telephone calls a busy station or there is no answer, hang up and try later. ...or you can bypass this message and listen to the next message by going onhook and repeating Steps 1 and 2. You hear dial tone after lifting the handset. Your phone rings the device that set the indication. If there is no answer, hang up and try later.
Features Message Waiting Set Message Waiting on Other Telephones After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can set a Message Waiting indication on the called telephone. A flashing lamp or LED at the called telephone indicates a call is waiting. The station user can press the button with the flashing LED or enter to call you back. 3. If a called telephone station is busy or does not answer, press 0VJ ...or press .
Features Override Calls Override Calls Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any station can initiate Busy Override. Off-hook Call Announce is another way to contact a busy station; it lets you speak to a digital telephone user who is offhook. Do Not Disturb (DND) Override lets you send a tone to an idle station in the DND mode to indicate that a call is coming in. Executive Override enables you to enter a conversation.
Features Paging Announcements Toll Restriction Override Stations can be individually restricted from making toll calls. Each station can be allowed or denied specific area and office codes, long distance information calls, international calls and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station’s Toll Restriction class. The station resumes its normal class at the conclusion of the call. 1. Access a CO line.
Features Repeat Last Number Dialed 3. Make your announcement in a normal voice level and then repeat the announcement. 4. Hang up when you have completed your announcement. Repeat Last Number Dialed This feature enables you to easily redial the last number called. See your System Administrator if this feature doesn’t work. The button on your telephone may have been programmed for DTMF tones, rather than Speed Dial. 1. Lift the handset You hear dial tone. ...or lift the handset and press /LQH. 2.
Features Speed Dial Speed Dial Speed Dial enables you to call a telephone number by dialing a brief access code, instead of having to dial the entire telephone number. There are two types of Speed Dial numbers: Station Speed Dial numbers, which you can assign to Speed Dial locations and System Speed Dial numbers, which are assigned from the System Administrator’s station or an attendant console, but they can be used by other stations. See your System Administrator if this feature doesn’t work.
Features Timed Reminders ➤ To speed dial call 1. Lift the handset You hear dial tone. ...or lift the handset and press /LQH. 2. Press . Dial tone continues. 3. Dial a Speed Dial access code. Dial tone continues while you enter the access code. See Table 7 on Page 48. The system automatically dials the telephone number assigned to this code. Timed Reminders You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps.
Features Timed Reminders 6. Press . 7. To cancel the beeping/message prior to 30 seconds, take the phone offhook. ➤ To cancel a Timed Reminder 40 1. Press [DN], then the number of the timed reminder ( ~ ) you want to cancel. You can only cancel one reminder at a time. 2. Press . The reminder is cancelled.
Toshiba Voice Mail Systems 3 This chapter explains how to program your telephone for Call Forward and message retrieval when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate Toshiba Voice Mail user guide for more information: ♦ Stratagy Voice Processing User Guide ♦ Toshiba VP User Guide Setting Call Forward You can program your telephone to forward to the Toshiba Voice Mail System to answer your calls when you are busy or not available.
Toshiba Voice Mail Systems Setting Call Forward ➤ To store the voice mail ID code 1. Lift the handset You hear dial tone. ...or lift the handset and press /LQH. 2. Press . You hear confirmation tone. is the access code for setting the Voice Mail Call Forward digit sequence. This code does not forward calls to the Voice Mail system. 3. Press . 4. Enter your mailbox number. This could be the mailbox number for your Directory Number. 5. Press . You hear confirmation tone.
Toshiba Voice Mail Systems Voice Mail Message Retrieval Call Forward To Toshiba Voice Systems By setting Call Forward to the Toshiba Voice Mail System on your telephone, information about the call will automatically be sent to the Voice Mail system, so that the callers who call your telephone and call forward to voice mail will be automatically connected to your voice mail box. Voice Mail Message Retrieval You can program your telephone to automatically retrieve your voice mail messages. 1.
Toshiba Voice Mail Systems Voice Mail Message Retrieval ➤ To retrieve messages 1. When the Msg Lamp flashes, lift the handset. 2. Press 0VJ ...or press /LQH, then 0VJ ...or press The Voice Mail System is called and you are automatically connected to your Voice Mail box. If you have multiple messages from other telephones, go on-hook and then repeat this step to skip the next message. Note Your phone must be programmed to retrieve messages per the previous steps. ...or press /LQH + .
Access Codes A This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group and Paging Zone Codes. CO Line Access Codes Your system may require that you enter a CO line code when you make an outside call. The codes are listed in Table 4. See your System Administrator for the code that applies to your telephone. ➤ To access a line 1. Lift the handset ...or lift the handset and press /LQH. 2. Enter a CO Line Access Code (see Table 4).
Toshiba Voice Mail Systems CO Line Access Codes Table 4 CO Line Access Codes System CO Line Access Codes DK14 or a or a DK16e and 16 or a or a DK40i and DK40 or a or a DK424 (RCTUA) or a or a DK424 (RCTUBA/BB) and DK424i (B1CAU) or a or a DK424 (RCTUC/D) and DK424i (B2CAU/B2CBU) (B3CAU/B3CBU) or a or a DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) or a or a Notes ● In s
Toshiba Voice Mail Systems Paging Access Codes Paging Access Codes Your telephone can be assigned to page group(s). Telephones can be a member of more than one group and each group can have as many as 120 stations. Station users can access each group separately by dialing an access code (Tables 5~6). ➤ To enter a paging group access code ➤ Access a line, then enter an Access Code.
Toshiba Voice Mail Systems Speed Dial Access Codes Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to find out which codes apply to your system. Once you store a telephone number on any of the codes listed below, you can dial the number by entering the code, such as (see Table 7.
Centrex Application B Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below. Flexible Directory Numbering A station’s [PDN] can be three or four digits. It is, therefore, possible to match a station’s [PDN] and Centrex line extension number. Dial the entire station number when indicated.
Toshiba Voice Mail Systems Ringing Repeat Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls. Delayed Ringing CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
Index A C ABR, 11 ACB, 13 access codes, 45 speed dial, 48 account code calls, 9 ACD, 12 answering, 7, 8 attendant console calling, 12 automatic busy redial, 11 automatic call distribution (see ACD) automatic callback, 12 automatic callback (see ACB), 13 call B background music (see BGM) before you begin, 5 BGM over telephone speakers, 15 busy override, 35 buttons, 2 &QI 7UQ, 2 +ROG, 2 /LQH, 2 0VJ, 2 volume control, 2 Strata DK Digital Single Line Telephone hold, 2, 20, 31 park orbits, 20 pickup, 22 c
Index E~V E emergency call to a console, 14 override of forced account code, 9 exclusive hold, 31, 32 executive override, 35 external paging zones, 47 F flash a CO line, 6 flexible directory numbering, 49 forced account codes, 9 H +ROG, 2 hold, 20, 31, 32 I integrated services digital networking (ISDN), 8 L LED indicators, 3 /LQH, 2 M message waiting, 32 other telephones, 34 0VJ, 2 O OCA, 35 off-hook, 4 off-hook call announce (see OCA) 52 on-hook, 4 override, 35 busy, DND, executive, 35 toll rest
