Warranty Manual

4. A replacement will not be provided within 15 calendar days of the purchase in
following cases
1). The replacement was requested beyond 15 calendars days of delivery;
2). Legal proof-of-purchase or receipts are not provided, or are reasonably believed to
have been forged or tampered with.
3). Product sent in for replacement does not include all original accessories, attachments
and packaging, or contains items damaged by user error.
4). Product is found to have no manufacturing defects after appropriate tests are
conducted by DJI Technical Support.
5). Any product fault or damage has been caused by unauthorized use or modification of
the product, including exposure to moisture, entry of foreign bodies (water, oil, sand,
etc.), or improper installation or operation.
6)f. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of
tampering or alteration.
7). Damage was caused to the product by external factors out of our control, including
fire, flood, high winds and lightning strike.
8). Respective product has not been sent back to DJI 7 calendar days after replacement
confirmation from DJI.
9).The date of activation exceeds 30 days after the date of delivery.
5. Miscellaneous
1). Local credit card/debit card and PayPal refunds can take up to 10 business days to
process after the product is received. International credit card, Visa or MasterCard,
refunds can take up to 7 to 14 business days to process.
2). Sender must pay the costs of return delivery and the costs associated with product
testing if the product does not meet the conditions for a replacement or refund set out
above. We will tell you what these costs are in advance.
3). We may amend the Refund and Replacement Policy terms from time to time, including
where there is a change of law.