Owner's Manual

Additional charges may apply outside DJI’s normal service areas. Please contact DJI for
information specific to your location
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by DJI.
√ Backup all data contained on your product’s SD card.
√ Except for flight logs, remove all data, including confidential information, proprietary
information and personal information, from the product. Or, if you are unable to remove any
such information, modify the information to prevent its access by another party or so that it is not
personal data under applicable law. DJI shall not be responsible for the loss or disclosure of any
data, including confidential information, proprietary information, or personal information, on a
product returned or accessed for warranty service.
√ Provide DJI with all system passwords, if necessary.
√ Provide DJI with sufficient and safe access to your product, so DJI can provide service as
needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for DJI to
provide warranty service.
What Will DJI Do
Contact DJI and specify your problem.
DJI will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. DJI
may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software
updates, you may be required to deliver the product to DJI for further examination. DJI will
arrange for service under the type of warranty service designated for the product under “Part III -
Types of After-Sales Service” below if the problem with your product is covered by this After-
Sales Policy. Otherwise, you may have to apply for customer-paid repair service.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or
part becomes DJI’s property and the replacement product or part becomes your property. Only
unaltered DJI products and parts are eligible for replacement.
Replacement products or parts provided by DJI may not be new, but it will be in good working
order and at least functionally equivalent to the original product or part’s warranty. A
replacement product or part shall be covered for the time remaining in the original product’s
warranty.
Use of Personal Contact Information