User Manual

PAGE 15
ISSUE
PROBABLE CAUSE
SOLUTIONS
Display Screen is
black
- Display power is not on.
- Abnormal electrical power supply of
display.
- No video source is switched
(synchronous or asynchronous)
- Check the power supply to make sure
the unit is powered.
- Check if unit has been turned on.
- Check Ethernet cable connection.
Images out of
Sequence
Setting Error
- Reload display configuration files
Images Repeating or
not displaying
properly
Setting Error
- Reload display configuration files
Cannot Upload
Content
-Content format is not compatible.
-Content files are too large.
-Port being used is defective.
-App being used to play content is
defective.
-Android board is defective.
- Confirm content is one of the following
compatible formats: AVI, MPEG4,
WMV, MKV, flv, MP3, MP4, MOV.
- Confirm file size is less than available
space.
Parts Missing or
Damaged
-
Parts missing during manufacturing.
(No charge for replacements.)
- Parts lost or damaged by customer.
(Customer may purchase
replacements)
- Contact a customer service
representative.
If all the potential solutions have been tested for a particular issue and problems have not been
resolved, contact a customer service representative for guidance.
Contact Information:
Website: www.displays2go.com
Phone:
844-221-3388
TROUBLESHOOTING GUIDE