User Manual

PAGE 21
ISSUE PROBABLE CAUSE SOLUTIONS
No Navigation bar on
screen
The Navigation bar has been
turned off.
In Settings, toggle Display Navigation
to ON.
No Picture or Sound
-Unit is not plugged into the
wall.
-Power cord not properly
connected to the terminal on
the back of the unit.
-Unit is not powered on.
-Wall outlet is not working.
-Check that unit is plugged into wall.
-Confirm that the power cord is connected to
the terminal on the back of the unit.
-Turn the on/off toggle switch to the “on”
position.
-Unplug unit, wait 20 seconds, plug unit
back into outlet and try again.
-Make sure that outlet is working by
plugging in a different electrical device.
No Sound (Picture Is
Working)
-Volume has not been
adjusted on the remote
control.
-Content/Video does not
have sound.
-Content format is not
compatible.
-S
p
eakers do not work.
-Adjust volume using the remote control.
-Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
-If unit is connected to Wi-Fi, go to YouTube
and play video that has sound as a test.
-Unplug unit, wait 20 seconds, plug unit
back into outlet and try again.
-Try playing the content on a different
device (smart phone, computer, or tablet).
No Picture (Sound Is
Working)
-Content file is damaged.
-Content format is not
compatible.
-Screen is damaged or
defective.
-Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
-Try playing the content on a different device
(smart phone, computer, or tablet).
-Unplug unit, wait 20 seconds, plug unit
back into outlet and try again.
Remote Control Not
Working
-Batteries were not inserted
properly.
-Batteries are dead.
-Standing too close or too far
from the unit.
-Check that battery is inserted properly with
positive and negative orientation.
-Insert new batteries.
-Stand within 1 foot of the front of the unit
and point the remote directly at the sensor.
TROUBLESHOOTING GUIDE