User's Manual

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
No Wi-Fi signal

Wi-Fi is not turned on in product
settings.
 Wi-Fi is not connected to a
network
 Low or no signal from the router
 Antenna is missing or not pointed
upward.
 Damaged PC board
□ Check that Wi-Fi is turned on in settings
o Click the settings icon from the
A
ndroid home screen.
o
Click “Wi-Fi”.
o Click the on/off icon in the upper
right hand corner to turn on Wi-Fi.
o
“On” will appear on the upper left
hand side.
o Then select your Wi-Fi network
□ Confirm that the antenna is in place
and
p
ointed upward.
□ Check that other devices are receiving the
signal.
o
If other devices are not receiving the
Wi-Fi signal, please contact your
i
nternet service provider.
□ Unplug or reset the router and wait for 20
seconds. Restart the router and check.
 If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.

Parts missing or
Damaged

Parts missed during
manufacturing. (No charge for
replacements)
 Parts lost or damaged by the
customer. (There is charge for
replacements)

Contact a customer service representative.
 Having problems
with installing
software or getting
content to play
 Did you purchase the
DisplayIt!Xpress software from
Displays2go?
 Did the customer purchase or
downloaded another 3
rd
party
software onto the product?
□ If you purchased DisplayIt!Xpress software
from Displays2go or from Best Wave directly,
please contact Best Wave at
support@bestwave. com or [phone]
ext. 2
□ If you purchased or downloaded another 3
rd
party software onto the product, please
contact the 3
rd
party software company’s
c
ustomer support for assistance.
 Cannot upload
content
 Content format is not compatible.
 C
ontent files are too large.
 Port being used is defective
 App being used to play content i
s
de
fective.
 Android board is defective.
 Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
 Confirm file size is less than available space.
 If all of the above have been checked and
the issue is not resolved, contact a custom
er
s
ervice representative.

Issues using
pre-installed apps

Mistake in storing content to
NAND Flash (shown on pg. 11)
 App is defective
 DiViEX App steps Explorer > Select USB >
Select Multi > highlight files > Editor > Select
Copy > Home > NAND > MediaFolder >