-800-333-DISH (3474) 192137
Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Important Safety Instructions 1 2 3 4 5 6 7 8 Read these instructions. 9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Keep these instructions. Heed all warnings.
Safety 20 Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal. 21 Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void the Limited Warranty. Refer all servicing to authorized service personnel.
Important Safety Instructions ........................... v Introduction ........................................................ 1 WELCOME ................................................................... 2 HOW TO USE THIS GUIDE ............................................2 ABOUT YOUR DISH ACCOUNT .................................... 4 WATCHING TV NOW .................................................... 5 ADDITIONAL SERVICES ................................................
Table of Contents Finding Programs to Watch ............................ 23 CHANGING CHANNELS ............................................... 24 USING THE PROGRAM GUIDE ..................................... 24 USING THE BROWSE BANNER .................................... 26 USING THEMES AND SEARCH ..................................... 27 USING PICTURE-IN-PICTURE ...................................... 29 Pay-Per-Programs ............................................ 31 PAY-PER-VIEW ..........................
Table of Contents Digital Video Recording ................................... 53 WHAT IS DVR? ......................................................... 54 PAUSING A PROGRAM ............................................... 54 REVERSE, FAST FORWARD, AND SKIP ....................... 55 SLOW MOTION AND FRAME-BY-FRAME ...................... 55 RECORDING A LIVE PROGRAM ...................................56 PLAYING A RECORDED PROGRAM .............................. 56 USING RECORD PLUS .............................
Table of Contents CHANGING LANGUAGES ............................................. 96 USING CLOSED CAPTIONING ...................................... 97 USING DOLBY® DIGITAL SURROUND SOUND ..............98 RESETTING TO FACTORY DEFAULTS .......................... 99 SCHEDULING RECEIVER UPDATES .............................. 99 INACTIVITY STANDBY ...............................................100 Connections and Setup ................................. 101 CONNECTING TO THE TV (TV1 OUTPUTS) ................
Introduction Introduction to DISH Services What you’ll find in this chapter: • WELCOME • HOW TO USE THIS GUIDE • ABOUT YOUR DISH ACCOUNT • WATCHING TV NOW • ADDITIONAL SERVICES • ABOUT SATELLITE TV RECEPTION • WHY CONNECT TO A PHONE LINE OR BROADBAND • MOVING ON-SCREEN LOGO 1
Chapter 1 Welcome WELCOME Thank you for choosing DISH! You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH consistently provides the latest products and satellitedelivered services—with high performance, ease of operation, and a wide variety of entertainment options.
Introduction How to Use this Guide Guide Conventions • • • • • • The names of remote control buttons are all in capital letters. Example: Press SAT. Select means to move the highlight to an on-screen option or choice in a menu list and then press the SELECT button on the remote control. Example: Select the Locks option. This guide uses HD to refer to high definition and SD to refer to standard definition.
Chapter 1 About Your DISH Account ABOUT YOUR DISH ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH account. Ordering Your Programming Packages Before you can enjoy your new receiver, order your programming packages.
Introduction Watching TV Now WATCHING TV NOW After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows. Finding a Program to Watch If you want to know more about watching TV, see Chapter 3: Finding Programs to Watch starting on page 23.
Chapter 1 Watching TV Now Pausing Live TV Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone or there’s something you just have to do right now. For more about the pause feature of your receiver, see Pausing a Program on page 54. Recording and Playing Back a Program Take this tour to learn how to make basic recordings of your favorite shows.
Introduction Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 32. Be sure to connect an active telephone line or broadband Internet to your receiver before you order a Pay-Per-View event (see the instructions on page 106).
Chapter 1 Why Connect to a Phone Line or Broadband Solar Interference Twice a year, the sun moves to a position behind the DISH satellites as they orbit the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH. When the sun moves from behind the satellites, the programs will reappear.
Introduction Tips features. Press the POWER or SELECT button on the remote control to resume watching satellite TV programming. Make sure you are using the correct remote control. TIPS • • Always have the latest software—Press POWER to turn off the the receiver when you’re not using it. This way, the satellite can send updated software and guide data. Order Pay-Per-View programs and events with your remote control—Keep an active telephone line connected to the receiver.
Chapter 1 Questions Notes 10
Receiver & Remote Controls About Your Satellite Receiver What you’ll find in this chapter: • SATELLITE RECEIVER OVERVIEW • REMOTE CONTROL • REMOTE CONTROL • SATELLITE RECEIVER FRONT PANEL • SATELLITE RECEIVER BACK PANEL • USING THE ON-SCREEN MENUS • USING TEXT FIELDS 11
Chapter 2 Satellite Receiver Overview SATELLITE RECEIVER OVERVIEW This section gives you an overview of your DISH satellite TV receiver system. Satellite Receiver This dual satellite-tuner receiver with integrated digital video recorder can view/record standard-definition (SD) and high-definition (HD) DISH programming or view/record overthe-air (OTA) digital/HD broadcasts (when connected to an optional OTA antenna).
Satellite Receiver Remote Control Types of Remote Controls The IR remote control uses infrared (IR) signals to control the satellite receiver. OPTIONAL ACCESORY: IR/UHF-Pro remote control uses UHF Pro signals to control the satellite receiver. IR signals travel only short distances (60 feet or less), and cannot go through walls or other solid objects. You must point the remote control directly at the receiver, with no objects blocking the line of sight.
Chapter 2 Remote Control Remote Control Batteries The remote control comes with four AAA-sized batteries. When you replace old batteries, you should replace all the batteries. Use batteries of the same type, for example, all alkaline or carbon zinc. Don’t mix batteries of different chemistries. Alkaline batteries last longer than carbon zinc. 1 Press down on the top of the battery cover and slide the cover off. 2 Take out all old batteries. 3 Put new batteries in.
Satellite Receiver Remote Control Remote Control Buttons SAT Mode Input Press once for Input Press and hold for Recover Receiver Power & TV Power Top button turns the receiver on/off, Bottom button turns the TV on/off (programming required) Receiver Menu Access features and settings in your satellite receiver Page Buttons Page up/down in menus Program Guide Display the on-screen guide Themes Search for programs using Themes Recall Go back to last channel viewed Info Get info on programs Browse Se
Chapter 2 Remote Control TV Mode TV/Video TV Power top and bottom button Switch between TV inputs Turn TV on/off TV Menu Access menu features available on some TVs Volume Control TV volume Mute Arrows/Select Buttons Turn TV volume on or off Channel up/down on TV, navigate TV menus/modes and select desired TV option Recall Go back to last channel viewed (or input, depending on your TV) Number Buttons Enter a desired channel number on TV Picture-In-Picture (PIP) Buttons Watch two separate progra
Satellite Receiver Remote Control VCR Mode To use the features described in this section, make sure your are in DVD mode by pressing the DVD Mode button. You can also use this mode to operate a VCR instead of a DVD or Blu-ray Disc player. Remote programming is required.
Chapter 2 Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL Smart Card Door Slot for a future smartcard TV1 and TV2 Power and Record Lights Left light indicates power is on, right red light indicates recording Arrows Mode Power Turns receiver power on/off Not valid for this receiver System Info Change channels Displays the up/down, and move around in on-screen System Information Screen menus and guides Mode Indicators Infrared Sensor/Blaster USB Select Not valid for the ViP612c DVR r
Satellite Receiver Using the On-screen Menus USING THE ON-SCREEN MENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting parental controls and locks, choosing a program to watch, or creating a Favorites list.
Chapter 2 Using Text Fields • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) also stays selected. To deselect a choice, select it again.
Satellite Receiver Questions While in the Text Field When the cursor is in the text field: • Press the LEFT ARROW to delete characters. • Press FORMAT(*) to backspace without deleting characters. • Press 0 to enter a blank space, such as between words. • Use the RIGHT ARROW to forward space without deleting characters. QUESTIONS • Why does the receiver have two satellite TV tuners? With a dual-tuner receiver, you can use the PIP functions and see two satellite channels on your TV at once.
Chapter 2 Notes Notes 22
Finding Programs to Watch Watching TV What you’ll find in this chapter: • CHANGING CHANNELS • USING THE PROGRAM GUIDE • USING THE BROWSE BANNER • USING THEMES AND SEARCH • USING PICTURE-IN-PICTURE 23
Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver: • • Use UP and DOWN ARROWS on your remote control Enter a channel number with the NUMBER PAD buttons Using the Up and Down Arrows While watching live TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
Finding Programs to Watch Using the Program Guide • • The Program Guide shows which Favorites List is active. If All Chan is the active list, the Program Guide displays all the channels. The All Sub Favorites List displays only the channels included in your current subscription. The All HD Favorites List displays only the high-definition channels included in your subscription. If you set up another list, then the Program Guide shows only the channels you included on that list.
Chapter 3 Using the Browse Banner USING THE BROWSE BANNER Use the Browse Banner to see what other programs are on now or coming on soon, while not missing the program you are watching. When the Browse Banner is open, you will see the Program Banner information about the current program displayed at the top of the screen, and on the left-hand side of the Browse Banner at the bottom of the screen.
Finding Programs to Watch Using Themes and Search USING THEMES AND SEARCH Use the Themes and Search Feature to find exactly what you want to watch. This section shows you how to use Themes to find your favorite programs by type (for example, movies, movies by rating, sports, or news/business), or by keyword (if you’re looking for a particular title or person’s name in a program or event description). You can list programs by the theme of their contents, (for example, just movies or just sports).
Chapter 3 Using Themes and Search Using Themes 2 1 3 Theme Sub-Theme News / Business Family / Kids Education Series / Specials Music / Arts Religious All News Agriculture Community Talk Entertainment Health Select a Theme Press THEMES 4 Get Results Select Get Results Select a Sub-Theme Using Keywords 3 Cheers_ 2 1 Search by: and Press SEARCH Title Exact Match A B C D or Info G H I K L M N O P Q R U V W X 1 2 Back 3 4 E F J S T Y Z ' - .
Finding Programs to Watch Using Picture-In-Picture USING PICTURE-IN-PICTURE The Picture-In-Picture (PIP) function of your dual-tuner receiver lets you watch two programs at once. The following instructions describe how to use PIP.
Chapter 3 Notes Notes 30
Pay-Per-Programs Available pay-per-programs What you’ll find in this chapter: • PAY-PER-VIEW • DISH ON DEMAND • DISH ONLINE 31
Chapter 4 Pay-Per-View PAY-PER-VIEW To order Pay-Per-View programs using your remote control, you must connect the receiver to an active phone line or broadband Internet connection. After you order a PayPer-View program, you can watch it on all of the receivers on your DISH account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events. Go to www.mydish.
Pay Per Programs DISH Online Rental Considerations • You can repeatedly watch a rented program for the period of time (for example, 24 hours) listed. Rented programs cannot be saved to the My Recordings list. • The My Rentals option shows you information about DISH On Demand Programs you have rented, including how much time you have remaining to watch them. • Be sure Updates and Inactivity Standby are enabled so your receiver always has the latest DISH On Demand programs.
Chapter 4 Tips • You can review what you have rented during the last 30-60 days by looking in your Purchase History. • The program titles you order will appear on your DISH account bill. Reviewing Orders TIPS • • • You can set up timers on the receiver to record Pay-Per-View programs. See page 62 for more details. You cannot record DISH On Demand programs. You can prevent others from purchasing Pay-Per-View programs by using locks (see page 47).
Pay Per Programs Questions • • • • Will I be charged more than once for ordering the same Pay-Per-View on two or more receivers? If you’re using the remote control, you won’t be charged more than once as long as it is the same exact event (for example, at the same time or All Day events). Why doesn’t my Program Guide show any Pay-Per-View channels? You may be using a Favorites List that doesn’t include Pay-Per-View channels.
Chapter 4 Notes Notes 36
Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • WHAT ARE FAVORITES LISTS? • CREATING OR CHANGING FAVORITES LISTS • NAMING FAVORITES LISTS • USING FAVORITES LISTS 37
Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are custom lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in as many as four lists. • • • • • • • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List.
Favorites Lists Naming Favorites Lists NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want, up to eight characters long. 2 1 MENU 3 4 5 Edit Name Select Edit Name Preferences 8 Favorites Lists 2 Done Select a list to create or change Press MENU, select Preferences, then select Favorites Select Done Enter the name for the list USING FAVORITES LISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List.
Chapter 5 Tips TIPS • • • Two lists cannot have the same name. For example, you cannot have two lists named “Dad’s List.” While in the program guide, press GUIDE to switch Favorites List functions only if you have added channels to the Favorites List. If you have not created a Favorites List, pressing GUIDE switches the receiver between the All Chan, All Sub, and All HD Lists. Locked and hidden channels do not display in Favorites Lists.
Locks Parental Controls for Your Receiver What you’ll find in this chapter: • WHAT ARE LOCKS? • CREATING OR CHANGING RATINGS LOCKS • CREATING OR CHANGING CHANNEL LOCKS • LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS • HIDING ADULT CONTENT OR LOCKED CHANNELS • LOCKING OR UNLOCKING THE FRONT PANEL • CREATING OR CHANGING A PASSWORD • LOCKING AND UNLOCKING YOUR RECEIVER 41
Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-bychannel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message asking you to enter the password. • The receiver permits three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
Locks Creating or Changing Ratings Locks 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Ratings Locks. 4 Highlight the least restrictive rating that you want to block. Press SELECT to lock the highlighted rating and all ratings more restrictive than it (for example, locking the PG-13 ratings automatically locks R, NC-17, and NR/AO ratings).
Chapter 6 Creating or Changing Ratings Locks initially require at least a PG-13 rating. More than brief nudity will require at least a PG-13 rating, but such nudity in a PG-13 rated motion picture generally will not be sexually oriented. There may be depictions of violence in a PG-13 movie, but of the harsher sexually-derived words, though only as an expletive, initally requires at least a PG-13 rating.
Locks Creating or Changing Ratings Locks TV-Y7-FV—Directed to Older Children - Fantasy Violence. For those programs where fantasy violence may be more intense or more combative than other programs in this category, such programs will be designated TV-Y7-FV. TV-G—General Audience. Most parents would find this program suitable for all ages. Although this rating does not signify a program designed specifically for children, most parents may let younger children watch this program unattended.
Chapter 6 Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS You can lock any channel, including Pay-Per-View and over-the-air channels. 1 Press the MENU button and then select Locks. 2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Then select OK. 3 To create or change parental controls for specific channels, select Channel Locks.
Locks Locking or Unlocking Pay-Per-View Channels LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS This locks all Pay-Per-View channels. You also can lock individual Pay-Per-View channels by using channel locks, as described in the preceding section. 1 Press the MENU button and then select Locks. 2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Then select OK. 3 Select Lock PPV or Unlock PPV.
Chapter 6 Locking or Unlocking the Front Panel LOCKING OR UNLOCKING THE FRONT PANEL This lock keeps people from using the front-panel buttons on your receiver unless they enter the correct password, but it does not lock the remote-control buttons. This option is only available on the TV1 menus; you should use the TV1 remote control for this task. 1 Press the MENU button and then select Locks. 2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD.
Locks Creating or Changing a Password CREATING OR CHANGING A PASSWORD Set up your password before using the receiver locks. 1 Press the MENU button and then select Locks. 2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD. The receiver displays stars (*) as you enter the digits of your password. Then select OK. 3 If you are changing an existing password, select Change Password. If you are creating a password for the first time, select Lock System and go to step 6.
Chapter 6 Tips 1 Press the MENU button and then select Locks. 2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD. The receiver displays stars (*) as you enter the digits of your password. Then select OK. If the receiver is unlocked, you will be prompted to enter a password when you lock it. 3 Select Lock System or Unlock System, as applicable. If you are locking the receiver, the receiver displays a message prompting you to enter a password.
Interactive TV Interacting With Your TV What you’ll find in this chapter: • DISHHOME INTERACTIVE TV • CUSTOMER SUPPORT 51
Chapter 7 DishHOME Interactive TV DISHHOME INTERACTIVE TV Press DISH on the remote control or go to channel 100 to view the DishHOME features available with your service. You can order channels, check the news and weather, and even play games. Make sure you connect an active phone line to your receiver. You can enjoy this feature on one TV at a time. CUSTOMER SUPPORT An important feature of your satellite TV receiver is Customer Support.
Digital Video Recording Recording & Pausing Live Programs What you’ll find in this chapter: • WHAT IS DVR? • PAUSING A PROGRAM • REVERSE, FAST FORWARD, AND SKIP • SLOW MOTION AND FRAME-BY-FRAME • RECORDING A LIVE PROGRAM • PLAYING A RECORDED PROGRAM • RECORDING WHILE WATCHING DIFFERENT PROGRAMS • RECORDING OPTIONS • GROUPING AND SORTING RECORDED PROGRAMS 53
Chapter 8 What is DVR? WHAT IS DVR? The integrated Digital Video Recorder (DVR) features of your receiver let you watch TV the way you want. You can pause, reverse, or skip back through a program. Then you can continue watching TV. Also, you can record and play back programs with full digital audio and video quality, without a VCR.
Digital Video Recording Reverse, Fast Forward, and Skip REVERSE, FAST FORWARD, AND SKIP This section describes how to use the remote control DVR buttons to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The on-screen bar shows how far you’ve gone.
Chapter 8 Recording a Live Program RECORDING A LIVE PROGRAM Note: Programs recorded in HD can require as much as six times more storage space than programs recorded in SD. PLAYING A RECORDED PROGRAM 2 3 Start 1 or Start Over or Press DVR twice Select the program from the list of recorded programs Resume Select Start, Start Over, or Resume Note: If you have watched a portion of a pre-recorded program, you will have the option to resume watching from where you left off.
Digital Video Recording Recording While Watching Different Programs RECORDING WHILE WATCHING DIFFERENT PROGRAMS This section describes the basic ways to record a program while watching different programs at the same time. • Recording Two Events While Playing Back (in the following section). • Recording an Event While Watching Another (on page 58). Recording Two Events While Playing Back You can set up the receiver to record two programs while you are watching one that you have already recorded.
Chapter 8 Recording Options Recording an Event While Watching Another You can set up the receiver to record a program from both tuners (TV1 and TV2) at the same time. 2 1 4 Record Remainder of This Event: "Cliffhan "Cliffhanger" 300 HB HBO-E, End Time: 8:00 pm OK Find a current program 3 Options Cancel Press RECORD and select OK (or Options) Start Press DVR twice Select a recorded program and select Start (or Start Over) or Resume 1 Find a program to watch. 2 Press RECORD.
Digital Video Recording Grouping and Sorting Recorded Programs GROUPING AND SORTING RECORDED PROGRAMS 1 Press DVR two times (or press DVR and select My Recordings). 2 Choose a group or sort option to help you quickly find the program you want to watch: • To group programs into folders, select Group, then select a Group Option. • To sort programs by name, date, or other categories, select Sort, then a Sort Option. The My Recordings list re-arranges itself to match your sorting or grouping selection.
Chapter 8 Notes Notes 60
Record Future Programs Setting Up and Using Timers What you’ll find in this chapter: • TIMERS AND RECORDINGS • USING THE TIMERS LIST • USING THE DAILY SCHEDULE • SETTING UP AN AUTOMATIC TIMER • SETTING UP A MANUAL TIMER • SETTING UP A DISHPASS™ TIMER • DELETING A TIMER 61
Chapter 9 Timers and Recordings TIMERS AND RECORDINGS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. DVR recordings are listed in the My Recordings screen, which you can find quickly by pressing DVR on the remote control.
Record Future Programs Timers and Recordings • You can override a specific timer's priority with a one-time skip or by restoring it. Select a timer in the Daily Schedule, then you'll have an option to Skip or Restore for that timer (see page 66). Timer Options The Timer Options screen lets you set the following (not used on all options screens): • • • • • • • • Protect Event—to prevent your programs from being erased when the DVR fills up.
Chapter 9 Timers and Recordings • 64 Review past timers to see which occurred, and the reason why one or more did not, if applicable. See Reasons Why Timers are Skipped on page 65.
Record Future Programs Timers and Recordings Reasons Why Timers are Skipped If a timer is skipped, the reason is stated on the Timers List. • • • • • • Priority—This timer had a lower priority than other events being recorded at the time. User—A user chose to skip that timer using the remote. Duplicate event—There is already another timer which is set to record that program. Event exists in DVR—The program was already recorded and can be seen now in the My Recordings list.
Chapter 9 Using the Timers List Special Considerations When Using Timers • For Locked Programs—You must enter the receiver password before you can create an automatic timer. You can create a manual timer for a locked program without entering the password. However if you do this, when the timer starts, the receiver may display only an error or password-entry menu screen. • For Pay-Per-View Programs—You must order a Pay-Per-View program or event when you create an event timer for it.
Record Future Programs Setting Up an Automatic Timer SETTING UP AN AUTOMATIC TIMER 1 Find a program or event to record in the future using the Program Guide or Browse Banner. The program can be a satellite delivered or over-the-air program (see page 111 for instructions on properly connecting an over-the-air antenna to your receiver). 2 Select a program or event in the future. The Create Timer screen is displayed. 3 Select one of the Timer Types (see page 62 for more details).
Chapter 9 Setting Up a DishPASS™ Timer 6 Select any Options (see page 63 for more details), as applicable. 7 Select the channel (may be either satellite or over-the-air TV). Use the UP/DOWN ARROWS, PAGE UP/DOWN, or NUMBER PAD buttons to find the specific channel. 8 Select Edit Time. 9 Set the Start Time and End Time, including either AM or PM for each. 10 Set the Date. 11 Select Done. 12 Select Create Timer to finish making and saving the new event timer.
Record Future Programs Deleting a Timer 5 Enter your search criteria. You can use the virtual on-screen keyboard, or you can use the letters above the NUMBER PAD buttons on the remote control (similar to texting on certain mobile phones) while the highlight is in the Enter Search Criteria field. See Using Text Fields on page 20 for instructions. 6 Select any Options as described on page 63, if applicable. 7 Select Create Timer.
Chapter 9 Tips TIPS • • • • Make sure the Updates feature is enabled as described on page 99. By enabling this feature, the Program Guide will have the most up-to-date information, and can adjust or create timers accordingly. Weekly, Daily, and Monday-Friday timers move only if the program is within one hour earlier or four hours later than the original time the timer was set up. These timers will adjust their length if their program's time block is extended.
Remote Control Setup Personalizing Your Remote Controls What you’ll find in this chapter: • IMPROVING RECEIVER CONTROL • CONTROLLING OTHER COMPONENTS • THE RECOVER BUTTON • SENDING DISCRETE POWER ON AND OFF 71
Chapter 10 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address for Remote Control Because UHF radio signals travel longer distances and can pass through walls, a neighbor’s UHF Pro remote control may be able control your receiver by mistake. To keep this from happening, you can change the remote address.
Remote Controls Improving Receiver Control Checking the Remote Control Address 1 Press and hold the SAT mode button a few seconds until all of the mode buttons light up, then release SAT. 2 Press POUND (#) twice. The SAT mode button will flash the same number of times as the address number (for example, three flashes means address 3). Confirming Remote Control Operation 1 Make sure the remote control has fresh batteries installed and is in SAT mode.
Chapter 10 Improving Receiver Control Adjusting the Remote Control Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control 2 isn't working well from far away, you may be experiencing interference from objects near your receiver.
Remote Controls Improving Receiver Control Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver. To prevent such interference, you can install a 10 dB attenuator (available from many consumer electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it will also cut down how far away you can use the remote control. 1 Remove the remote control antenna from the REMOTE ANTENNA input on the receiver’s back panel.
Chapter 10 Controlling Other Components CONTROLLING OTHER COMPONENTS To use the remote to control other devices (such as a TV, VCR or DVD/Blu-ray Disc™ player, tuner, amplifier, or a second DISH receiver), you must first program it to control these other devices. You can do this by either following the instructions in Setting Up Using Device Code Tables on page 79, or the Setting Up Using Device Codes Scan procedure described on page 80.
Remote Controls Controlling Other Components Setting a SAT Auto-Tune Channel 1 Make sure the remote control has been programmed to operate your TV. 2 Press and hold the TV button for three seconds until all four device mode buttons are lit. 3 Press the STAR (*) button on the remote control. 4 Using the NUMBER PAD on the remote control, enter the channel number used for viewing (up to three digits in the range from 002 to 125), for example channel “010.
Chapter 10 Controlling Other Components 3 Press VOLUME UP to enable SAT Auto-Tune or VOLUME DOWN to disable the feature. 4 Press the POUND (#) button on the remote control. Removing the SAT Auto-Tune Channel 1 Press and hold the TV mode button for several seconds until it stays lit. 2 Press the STAR (*) button on the remote control. 3 Enter the digits 00 or 000 using the NUMBER PAD. 4 Press the POUND (#) button on the remote control. Using SAT Auto-Tune with a VCR If you have a VCR connected to the TV.
Remote Controls Controlling Other Components Setting Up Using Device Code Tables Set up the remote to control other devices using the device codes listed with your remote. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information. Instructions 1 Additional Information Turn the device on. Use the device’s front panel buttons or its remote control. Find the brand name of the device in the tables provided with your remote.
Chapter 10 Controlling Other Components Setting Up Using Device Codes Scan If the code for your device is not listed in the tables that came with your remote, or if you could not find a code that worked for your device, use this procedure to scan the remote control’s memory for the device code. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information. Instructions 1 Turn the device on.
Remote Controls Controlling Other Components Checking the Device Codes Use these steps to find the device code you have set for each remote control mode (TV, DVD/VCR, and AUX). Instructions Additional Information 1 Press and hold the mode button until For example, hold TV until all of the other mode buttons light. When you let go, TV will flash. 2 Press the POUND (#) button twice.
Chapter 10 Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH remote to control your devices (in TV, DVD/VCR, and/or AUX modes), you may find not all of the commands used by the devices’ original remote controls function as you expect. The learning function of your new DISH remote control can support these commands.
Remote Controls Controlling Other Components 4 To start learning commands for this mode: • • If you've found a code for that device, first program the code. Now press and release RECALL, then press and hold the RECORD button for about three seconds. If you have not programmed a code for that device, press and hold RECORD for three seconds. To find and program the device code, use the instructions for Setting Up Using Device Code Tables or Setting Up Using Device Codes Scan.
Chapter 10 Controlling Other Components Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier. When the remote control is set up as described on pages 76 and 84, press the AUX mode button to set the remote to AUX mode. The AUX mode button will stay lit for two seconds to show you’ve set the remote to AUX mode. Make sure to keep the remote in AUX mode to use the following buttons.
Remote Controls Controlling Other Components To set the remote back to adjust the TV volume (steps 1-5 set up the remote and steps 6-7 make sure the remote is set up correctly): Programming to Control a Second Satellite Receiver If you have another DISH satellite receiver installed, you can use this remote in AUX mode to control it along with your new receiver. When you program the remote to control this other receiver, the remote will send out IR and UHF (not UHF Pro) signals to the receiver.
Chapter 10 The Recover Button THE RECOVER BUTTON Use RECOVER if you have a snowy, all blue, or black screen on your TV and cannot get the picture back from your satellite receiver. When you press the RECOVER button as described, the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input.
Remote Controls Sending Discrete Power On and Off • On a TV or VCR connected to the modulated coax output, RECOVER must be programmed to tune your TV to the specific channel to receive satellite TV programming (for example, channel 60), using the instructions on page 86. Press any remote-control button other than RECOVER to end this procedure.
Chapter 10 Tips satellite receiver is reliably in one state or the other. To use discrete power commands, complete the following: 2 1 SAT Press SAT Mode until all mode buttons light up 4 3 or 5 Press VOLUME UP for discrete power on or press VOLUME DOWN for discrete power off Press any button to end this procedure Press POWER Program the remote control TIPS • Place the channel sticker on the TV and write down the channel you use to watch DISH programming.
Receiver Customization Personalizing Your Satellite Receiver What you’ll find in this chapter: • • • • • • • • • • MODULATOR SETUP USING MULTIMEDIA USING CALLER ID CUSTOMIZING THE GUIDE AND CHANNEL LISTS CHANGING LANGUAGES USING CLOSED CAPTIONING USING DOLBY® DIGITAL SURROUND SOUND RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES INACTIVITY STANDBY 89
Chapter 11 Modulator Setup MODULATOR SETUP If you have a TV connected to the satellite receiver with coaxial cables (see page 103), you can decide which channel you’d like to use to view your DISH programming. If you have the system locked, then you’ll have to enter the password to enable TV1 output on this screen. Make sure that your TV can tune to the channel number you pick before you save changes to the settings on this screen.
Receiver Customization Using Multimedia USING MULTIMEDIA Photos Copy photos from select digital cameras and storage devices to the receiver’s hard-disk drive for viewing on the connected TV (options vary by receiver model). Now you don’t have to pass photos around or have a crowd of people hover around your digital camera.
Chapter 11 Using Multimedia • Dedicate the hard-disk drive for use only with your DISH receiver; do not use the drive for any other purposes, such as the backup and storage of computer files. Connect the External Hard Drive to receiver’s USB port Select Yes to manage the device contents Purchase an external USB 2.0 Hard Drive Under DISH Recordings select Manage Device or Send to Device To use the external hard drive feature: 1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.
Receiver Customization Using Caller ID USING CALLER ID Caller ID displays on your TV if you subscribe to Caller ID from your local phone company. To use this feature make sure you have a phone line connected to the receiver, Caller ID is enabled on your phone line and that the Caller ID option is selected on your receiver. Setting Up Caller ID Display Use these instructions to enable or disable Caller ID.
Chapter 11 Customizing the Guide and Channel Lists Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History. 1 MENU System Setup 6 Caller ID History 4 CUSTOMIZING THE GUIDE AND CHANNEL LISTS You can set up the on-screen Program Guide to list channels in Descending order, with the highest channel number displayed at the bottom of the TV screen, or in Ascending order, with the highest channel number displayed at the top of the screen.
Receiver Customization Customizing the Guide and Channel Lists Changing the Guide Format The receiver comes set to display the Program Guide with video in the upper right corner. However, you can change the way the Program Guide displays on your TV screen. 1 2 MENU 3 Preferences 8 Guide Format 1 Select from the guide display options Done Select Done Press MENU and select Preferences, then Guide Format • Test Size—Small. Choose this option if you’d like smaller text on your Program Guide.
Chapter 11 Changing Languages 2 Select Chan Display. Note: Changing the channel display preference may cause timers on those channels to be lost. Review your timers list after making any changes (refer to Timers List on page 63). 3 Choose a preference for how local TV channels display in the Program Guide and other channel lists under Local Sat Channels: • HD Priority—to display only HD versions of local TV channels below 100 at the local station’s channel number.
Receiver Customization Using Closed Captioning USING CLOSED CAPTIONING The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Also, you can display captions when you play back programs recorded on the receiver's integrated DVR (Digital Video Recorder), even if you didn't have them turned on at the time the program or event was recorded. Note: Not all programming contains CC information.
Chapter 11 Using Dolby® Digital Surround Sound USING DOLBY® DIGITAL SURROUND SOUND Dolby Digital gives you the capability to enjoy programs with surround sound. An external decoder is required to enjoy this feature. Refer to your decoder’s user’s guide. Note: Not all programs or events contain a Dolby Digital sound track. Your new receiver uses an optical port for outputting digital audio.
Receiver Customization Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to receiver settings, except for remote control addresses and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except for the All Chan, All Sub, and All HD lists. You cannot reset the receiver to default settings to discard or reset a password you have forgotten.
Chapter 11 Inactivity Standby INACTIVITY STANDBY If your receiver is on for a preset period of time without any activity (for example, no channel changes or use of DVR controls), the Inactivity Standby feature turns off the receiver so that you’ll always have the latest Program Guide and DISH On Demand (if available on your model). Enabling this feature is recommended and can also improve the reliability of your receiver.
Connections and Setup How to Connect Your Satellite Receiver What you’ll find in this chapter: • CONNECTING TO THE TV (TV1 OUTPUTS) • CONNECTING TO YOUR DISH ANTENNA • CONNECTING THE PHONE LINE • CONNECTING A BROADBAND INTERNET CONNECTION • CONNECTING A VCR TO THE TV • CONNECTING AN OVER-THE-AIR ANTENNA • USING TROUBLESHOOTING TOOLS 101
Chapter 12 Connecting to the TV (TV1 Outputs) CONNECTING TO THE TV (TV1 OUTPUTS) This section describes how to connect receiver TV1 output ports to a nearby TV. Select one of the following methods. Note: If you would like to put the receiver in a remote location (closet, cabinet, etc.), be sure to get the replacement remote control that uses UHF Pro signals to control TV1. Contact your DISH retailer or go to www.mydish.com, select Products under Upgrades, and then click on Remotes & Accessories.
Connections and Setup Connecting to the TV (TV1 Outputs) YPbPr Connections The YPBPR (component) connections provide high-quality video to your HDTV or HD monitor. If an HDMI audio/video connection between your receiver and TV is unavailable or not applicable, then you should use component video with separate audio.
Chapter 12 Connecting to the TV (TV1 Outputs) Setting Up to Display in HD Once the receiver has been activated with qualifying DISH programming, you will be able to receive high-definition programs to watch. Use the following steps to select the desired HDTV format to display these programs on your TV.
Connections and Setup Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA 1-2 4 3 SATELLITE IN 5 6 7 8 SATELLITE IN 1 Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections to connecting your TVs to the receiver. 2 Connect two RG-6 coaxial cables between the SATELLITE IN 1 and SATELLITE IN 2 ports on the receiver’s back panel to two available ports on either the switch, DISH Pro Plus Separator, or LNBF in your existing system.
Chapter 12 Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or use other services from DISH with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See the website www.mydish.com/support for compatible modem products.
Connections and Setup Connecting a Broadband Internet Connection Phone System Setup You must set up the receiver for your telephone system (touch-tone or rotary-phone dialing), and set a telephone-number prefix, if you need a prefix to dial an outside call. Note: A prefix is different than an area code, which is required for all 10-digit dialing. 1 Press MENU, then select System Setup, Installation, and then Phone System. 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list.
Chapter 12 Connecting Using DishCOMM CONNECTING USING DISHCOMM DishCOMM is a robust network technology based on the HomePlug 1.0 standard that allows compatible DISH satellite receivers to send and receive data via the power lines in your home. DishCOMM allows one or more receivers to "share" another receiver's phone connection (see step 4, below), or to use a DishCOMM Modem connected to the phone line (see step 5, below), which eliminates the need for a physical phone-line connection to a receiver.
Connections and Setup Connecting Using DishCOMM 5 If no receivers in your home have a telephone jack located close enough for a physical connection, then a DishCOMM Modem can be shared among multiple DishCOMMcompatible receivers, as follows: a Connect an active phone line to the modem. b Create the DishCOMM Network (see instructions, above).
Chapter 12 Connecting a VCR to the TV CONNECTING A VCR TO THE TV Below is an example of how to connect a VCR to your satellite TV system. For this installation, always leave your VCR powered on so that the TV can receive satellite programming. If you turn off your VCR, then your TV will not be tuned to the correct channel to receive satellite programming. Note: Connecting your TV directly to the satellite receiver provides the best audio and video quality.
Connections and Setup Connecting an Over-the-Air Antenna CONNECTING AN OVER-THE-AIR ANTENNA If you want to receive digital channels from an over-the-air antenna in addition to your satellite receiver programming, connect the over-the-air antenna into your TV distribution equipment. • • • • The TV ANTENNA IN on your receiver's back panel can be used to receive and view programming on the connected TV from an over-the-air antenna. Connect a VHF/UHF over-the-air antenna to the TV ANTENNA port.
Chapter 12 Connecting an Over-the-Air Antenna 1 Make sure you have your over-the-air antenna connected to the receiver’s TV ANTENNA IN connection. 2 Press MENU, select System Setup, and then Local Channels. If this is the first time you have opened the Local Channels screen, it will have no channels listed. 3 Scan for channels by selecting Scan Locals. 4 The scan will take a few minutes to complete. When it finishes, the results will show how many channels the scan found.
Connections and Setup Connecting an Over-the-Air Antenna Using Local Satellite Channels If you subscribe to the local satellite channels and want to see them in the Program Guide by broadcast number, select the Sat Locals option. Otherwise, the local satellite channels will display in the four-digit channel range. Digital over-the-air channels display in the guide at the broadcast channel regardless of the setting you choose here.
Chapter 12 Connecting an Over-the-Air Antenna DISH to deliver superb picture quality and CD-quality sound. However, digital over-the-air signal reception (like analog over-the-air signal reception) depends on several things: • The distance between the broadcast station and your home (the farther away the station, the weaker the signal). • The broadcast station's power (the lower the power, the weaker the signal).
Connections and Setup Connecting an Over-the-Air Antenna • Follow local and National Electric Code requirements for grounding the antenna. • RG-6 coaxial cable is preferred for the ANTENNA IN line. If you are diplexing the ANTENNA IN and SATELLITE IN cables, RG-6 coaxial cable must be used. • You cannot use a diplexer to combine the ANTENNA IN and SATELLITE IN cables if using an amplified antenna. If you have questions about over-the-air channels, contact the broadcasters, not DISH.
Chapter 12 Using Troubleshooting Tools USING TROUBLESHOOTING TOOLS Your receiver has troubleshooting tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when a DISH representative you have contacted specifies you do so. Resetting Your Receiver A DISH Customer Service Representative will instruct you when to reset the receiver.
Connections and Setup Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are often helpful to DISH Customer Service Representatives. You may be asked to display these screens when you contact DISH. Even though there are items that can be changed, only change them when specifically directed to do so when speaking to a DISH Customer Service Representative.
Chapter 12 Notes Notes 118
Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • TROUBLESHOOTING TABLES • REMOTE CONTROL DEVICE CODES 119
Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following: 1 Review the section in this Guide that relates to the problem.
Reference Troubleshooting Tables Message Numbers Message Number Possible Reason What to Do There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 117. If this does not work, call the Customer Service Center at 1-800-333-3474 (DISH) for help.
Reference Troubleshooting Tables Message Number Possible Reason What to Do You may have tried to tune to a program on a channel that you don’t subscribe to. • You must subscribe to a channel before you can tune to a program on that channel. Call the Customer Service Center at 1-800-333-3474 (DISH) to subscribe or if you believe this message was displayed by mistake. • If you subscribe to the channel and you see these messages, reset the receiver (page 116).
Reference Troubleshooting Tables Message Number Possible Reason What to Do 060 You may have aimed the satellite dish at one satellite, but selected the option for another satellite on the Point Dish screen. • Make sure that you have selected the option for the right satellite on the Point Dish screen, as described on page 117. • Make sure that the cable(s) for the satellite you have selected is connected to the LNBF that receives signals from that satellite.
Reference Troubleshooting Tables Changing Channels What Is Happening You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. When changing channels, using the Program Guide, Browse, or other channel lists, some of the channels you subscribe to are not listed. Possible Reason • You may have made a mistake entering the channel number, or the channel number you entered may be invalid.
Reference Troubleshooting Tables What Is Happening Your UHF Pro remote control does not work well from far away. When you press the remote control POWER button to turn the receiver on, the receiver front panel power light does not light up. You use an IR extender (not a “mouse tail”), and it does not seem to work. Possible Reason You may be experiencing UHF interference from objects near your receiver antenna.
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do • The IR cable on the extender that sends the signal to the receiver may not be right in front of the IR sensor on the receiver front panel. • Make sure that the IR cable on the extender that sends the signal to the receiver is right in front of the IR sensor on the receiver front panel, so that the receiver IR sensor can receive the signals.
Reference Troubleshooting Tables Watching a Program What Is Happening The receiver’s front panel power light is on, but the TV image is black, blue, or snowy. The TV image has pixels (small squares), is freezing, or you have intermittent black screens. The receiver’s front panel power light is on, and there is a picture on the TV screen, but the picture: • has sparkles or is grainy • has a herringbone pattern • lacks color or vertical hold • wobbles • looks “washed out” or fuzzy.
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do A “black box” fills almost all of the TV screen. You may have turned on the Closed Captioned feature on the TV, and put that feature into Text mode. Using the TV remote control and/or menus displayed by the TV (not the receiver remote control or the menus displayed by the receiver), turn off the Closed Caption feature. The TV screen is all blue.
Reference Troubleshooting Tables Timers What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked. You must enter the password before you can create an event timer for a locked program. To create an event timer for the program, first enter the password. You try to set up an event timer and the receiver displays a message noting that the program is a Pay-PerView event.
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do You try to set up a manual event timer. The receiver displays an Error message. You may have tried to set a manual event timer with invalid start or stop times. Review the information on manual event timers on page 67. The receiver does not display the program name for a manual event timer. The receiver may not be able to display a program name for a manual event timer.
Reference Troubleshooting Tables Caller ID What Is Happening Caller ID is not working. Possible Reason What to Do • You do not have Caller ID service from your local phone company. • Verify that Caller ID is a service provided by your local phone company and you have subscribed to it. • Your phone line is not connected to the phone jack on the back of the receiver. • Verify that you have connected the phone line to the phone jack on the back of the receiver.
Reference Troubleshooting Tables Locks What Is Happening Possible Reason What to Do You set a lock (for example, a lock on programs by ratings), but the lock does not take effect. You may not have locked the receiver. You must lock the receiver to apply any lock that you have set. You forgot the password, so that you are unable to unlock the receiver. You may not have written down the password. Call the Customer Service Center at 1-800333-3474 (DISH).
Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES Included with your remotes are lists containing the manufacturer codes for programming the remote to control your TV, VCR, Blu-ray Disc™ or DVD player, or audio equipment. Every attempt has been made to include all codes. If your device brand is not listed or if the codes listed do not work, then the DISH remote may not control your specific device. In some cases, codes may operate some but not all of the buttons.
Reference Remote Control Device Codes • 134
Appendix What you’ll find in this chapter: • LIMITED WARRANTY • RESIDENTIAL CUSTOMER AGREEMENT • FCC COMPLIANCE 135
Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix 2 3 4 5 6 A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number. You will be given the appropriate address for which to return your equipment.
Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network®. To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at 800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame all 1-800-333-DISH (3474) y le enviaremos una copia.
Appendix Residential Customer Agreement G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and information on the Internet.
Appendix Residential Customer Agreement Service, to receive any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been disconnected. Unless required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest. Promotional pricing is valid only at the time of installation. F. Attorneys’ Fees/Collections.
Appendix Residential Customer Agreement was assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged, defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modification, and a Smart Card Replacement Fee will apply.
Appendix Residential Customer Agreement DISH Network. If you do not return such Equipment undamaged and in working order, normal wear and tear excepted, and in accordance with the procedures set forth herein, then you are responsible and must pay us certain charges as described in the Package Plan Agreement. C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased Equipment.
Appendix Residential Customer Agreement 9. GENERAL A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill insert, it will be considered given the day after it is deposited in the U.S.
Appendix Residential Customer Agreement EXHIBIT 1 - FEES In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you.
Appendix Residential Customer Agreement Type of Fee Amount Description of When Fee Applies Shipping and Handling Fee $15.00 DISH Network delivers hardware to you via regular delivery. (A $20.00 Extended Delivery Fee also applies to AK, HI, Puerto Rico, or Virgin Islands.) Overnight Delivery Fee $20.00 DISH Network delivers an item to you via overnight delivery (not available in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands). Box Return Fee $17.
Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of this Guide’s publication date. Contact the FCC (see following) or a library for complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Programming Packages).
