User Guide

Page 123
Residential Customer Agreement
Page 123
Whole Home DVR Service
Fee
$4.00 You have a Whole Home DVR Hopper 2000 on your
account.
DVR Service Fee $6.00 You purchase or lease a digital video recording receiver
and you do not subscribe to a “with DVR” programming
package. (If you have a HD Duo SlingLoaded DVR
receiver on your account, a $10.00 fee will also apply.)
Protection Plan $6.00 You participate in the Protection Plan.
DISH Pause $5.00 You are eligible for and participate in DISH Pause.
Service Access Fee $6.00 You subscribe to Racetrack TV but do not subscribe to
applicable required minimum programming.
International Service
Access Fee
$10.00 You do not subscribe to applicable required minimum
programming.
TV2 Receiver Connection
Fee
$5.00 You purchase or lease a dual tuner receiver and it is not
connected to a phone line and/or a broadband network.
DISH 500 Upgrade Fee $5.00 You receive Services in Alaska (AK) or Hawaii (HI).
Transactional Fees
Agent Assist Fee $5.00 You order PPV or make a credit/debit card or Bank
Account payment over the phone with an agent.
External Hard Drive
Activation Fee
$40.00 One-time fee charged if you have a ViP receiver and you
choose to connect an external hard drive to that receiver.
Late Payment Fee $7.00 You do not pay your bill in full on or before its due date
(unless you are receiving Services pursuant to a Pre-Pay
Promotion).
Returned Payment Fee $10.00 You make an EFT or check payment to DISH Network
and it is subsequently returned.
Shipping and Handling Fee $15.00 DISH Network delivers hardware to you via regular
delivery. (A $20.00 Extended Delivery Fee also applies to
AK, HI, Puerto Rico, or Virgin Islands.)
Overnight Delivery Fee $20.00 DISH Network delivers an item to you via overnight
delivery (not available in Alaska, Hawaii, Puerto Rico, or
the U.S. Virgin Islands).
Box Return Fee $17.00 DISH Network delivers return boxes and labels to return
leased equipment.
Smart Card Replacement
Fee
$50.00 We replace your Smart Card because it was lost,
damaged, defective or stolen, as long as there is no
evidence of tampering or modification.
Out of Warranty Receiver
Replacement Fee
$75.00 You need to replace or repair an out of warranty receiver.
Service Call Fee $95.00 We send a certified technician to you.
Programming Change Fee $5.00 You change your programming selection in 30 days or
less from the same service being added (but not
regarding adult programming).
$20.00 Changes to your programming selection include adult
programming.
Type of Fee Amount Description of When Fee Applies