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Attention Symbols, Warning Symbols, and Gray Boxes You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention. The WARNING! symbol means that if you are not careful, You could injure or kill yourself, or You could damage equipment or property.
Contents Important Safety Instructions ........................................................ iii Chapter 1 - Introduction .................................................................. 1 Welcome to DISH®! .............................................................................. 1 About this Receiver .............................................................................. 2 Overview ...............................................................................................
Contents Personal Identification Numbers .........................................................82 Using Caller ID ...................................................................................82 Resetting Receiver to Factory Default Settings ..................................83 Changing Audio Languages for Programs ..........................................84 Receiver Updates ...............................................................................85 Control Other Devices with the Remote ....
Important Safety Instructions 1. Read these instructions. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety • • • • • • • ventilation. Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and vibration. Operate the receiver using only the power source type indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord. Do not overload wall outlets or extension cords, as this can result in a risk of fire or electrical shock.
Chapter 1 Introduction Congratulations on choosing DISH. You are about to experience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH consistently provides state-of-the-art products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction About this Receiver Your DISH satellite receiver has features that make watching TV more exciting. Along with the integrated digital video recorder (DVR) functions, you are about to discover new ways to make programming choices. Remote Controls Two types of remote controls can be used with your receiver: • An Infrared (IR) remote control is included with your receiver.
Overview • • • For Example: Press MENU-6-1-3 on your remote control to display the System Information screen. Connections on the back of the receiver are in small capital letters. For Example: SATELLITE IN Where this guide mentions nearby TV, it refers to any TV directly connected to the receiver’s TV1 outputs. A nearby TV receives the menus and satellite programming from the receiver’s TV1 outputs and is connected using coaxial or RCA-type audio/video cables.
Chapter 1 Introduction Getting Started After your system has been installed, order and watch your programming using the following steps: Step 1: Ordering Your Programming Tip: The IR remote control is used to control TV1 menus and programming on a nearby TV. An optional IR/UHF Pro remote can be used to control the receiver through doors or walls. 1. Using a remote control, press SAT and then press the top POWER button to turn on the receiver. Make sure the TV is also on. 2. Press GUIDE.
Quick Tour of Basic Features Step 2: Finding Programs to Watch 1. Press the GUIDE button. 2. When the Program Guide opens, use the UP or DOWN ARROW to view information on other channels. Press the PAGE UP and PAGE DOWN buttons to move you quickly through the Program Guide. The channels for the programming you ordered should be shown in white and are available for viewing. After you have highlighted a current program in the Program Guide, press SELECT to watch it.
Chapter 1 Introduction information screen opaque (solid). When you press the INFO button a third time, the information screen is closed. 8. Press the CANCEL button to return to watching the program. 9. Press the BROWSE (RIGHT ARROW) button to open the Browse Banner. The Browse Banner shows information on a program you’re watching at the top, and information on two other programs at the bottom of the TV screen. 10.
Quick Tour of the Menus Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu. See Chapter 3, Using the System for more information about these and other features. Note: The menu buttons that are grayed out indicate that while the features are not yet available on this system, they may become available with future software upgrades. 1. Press the MENU button on the remote control to open the Main Menu.
Chapter 1 Introduction 5. Press the MENU button to return to the Main Menu. 6. Press the 3 button to select the Customer Support menu option. This menu provides convenient access to your DISH account to review your statement, pay your bill, upgrade programming, and more. 7. Press the 0 button to return to the Main Menu. 8. Press the 4 button to select the Dish Home option. You can order channels, check the news and weather, and even play games.
Quick Tour of the Menus 9. Press the MENU button to return to the Main Menu. 10. Press the 5 button to select the Locks option on the Main Menu. This menu allows you to apply password-protected locks on programming based on rating, or even on a channelby-channel basis. 11. Press the MENU button to return to the Main Menu. 12. Press the 6 button to select the System Setup option on the Main Menu. Use this menu to set up your system the way that you want.
Chapter 1 Introduction 13. Press the MENU button to return to the Main Menu. 14. Press the 7 button to select the Timers option on the Main Menu. This menu is used for creating and changing timers used to trigger automatic channel changes, reminders, or DVR recordings. 15. Press the MENU button to return to the Main Menu. 16. Press the 8 button to open the Preferences menu. This menu allows you to set up your receiver to make it more convenient to use.
Quick Tour of the Menus 17. Press 3 to open the Favorites menu. This menu allows you to set up lists of your favorite channels to make finding what you want to watch easier. 18. Press the MENU button to return to the Main Menu. 19. Press the VIEW LIVE TV button to return to watching the program in progress.
Chapter 1 Introduction Quick Tour of Digital Video Recorder Features DVR features let you have fun with live TV because they put you in control. Is someone at the door or on the phone? Just press PAUSE on the remote. When you are ready to start watching the program again, press PLAY. You will start up right where you left off without missing a minute of the program. The following tour gives you an overview of the DVR features of your DISH satellite TV receiver.
Quick Tour of Digital Video Recorder Features 6. Press the PAUSE button and then press the BACK button to reverse the program in slow motion. Press the BACK button once to reverse the program at 1/4 the speed as normal play. Press the BACK button twice to reverse at normal speed. As you press the BACK button repeatedly, the program reverses faster with each press up to its fastest speed. 7. Press PLAY. 8. Press the SKIP FWD button to skip ahead about 30 seconds in the play back.
Chapter 1 Introduction 9. Press the PAUSE button and then press the FWD button to forward the program in slow motion. When you press the FWD button once the program advances at 1/15 the speed of normal play. Press the FWD button twice to forward at 1/4 as fast as normal play. Press the FWD button three times to play the program at normal speed. As you press the FWD button repeatedly, the program advances faster up to its fastest speed.
Quick Tour of Digital Video Recorder Features 15. Now if you want to take the time, use the Program Guide to find another program set to start in the next few minutes. Note: Start watching the program from the beginning. Watch the program for a few minutes. 16. Press the BACK button to reverse the program. Note: Let the program reverse all the way to its start. 17. Press the DVR button. This opens the DVR Events menu on the TV screen. 18.
Chapter 1 Introduction Quick Tour of Watching One Program While Recording Another* The steps below show one of many ways to watch one program while recording another. 1. Press GUIDE to open the Program Guide. Find a program you want to watch now. 2. Press SELECT to watch that program. 3. Press the RECORD button. 4. Select OK. 5. Press the GUIDE button on the remote. Use the Program Guide to find another program that you want to watch now. Select that program.
Quick Tour of Picture-in-Picture (PIP) Quick Tour of Picture-in-Picture (PIP)* If dual-tuner operation is enabled, your DISH receiver allows you to watch two different programs at the same time using Picture-in-Picture (PIP). 1. Press the PIP button on the remote control. The PIP window will open. The program in the small box will be whatever is playing on the last channel you watched on that tuner. 2. Press the SWAP button. on the remote control.
Chapter 1 Introduction 7. Press the POSITION button on the remote control to move the PIP window around on the TV screen.. 8. Press the PIP button again to close the PIP window. Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish does not have to move.
Chapter 2 Receiver Description and Installation Receiver Front Panel Smart Card Door Behind this door is a slot for insertion of a smart card. A smart card, if one is included with your receiver, is required to access your programming services. Arrow Buttons You can use the ARROW buttons to change satellite channels displayed on your TV. From within a menu, use these buttons to move the on-screen highlight up or down.
Chapter 2 Receiver Description and Installation Receiver Back Panel Tip: The six coaxial connections on the back of your receiver are color coded to make the connectors easy to identify. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections. See the installation instructions starting on page 24 for information on how to use the stickers on the coaxial cables.
Remote Controls TV Antenna/Cable In The TV ANTENNA/CABLE IN is used if you want the satellite receiver to connect the tuner of the nearby TV to an over-the-air antenna or cable-TV distribution system when the satellite receiver is turned off or when using the TV/VIDEO button on the remote control. Use a coaxial cable to make this connection to an over-the-air (OTA) antenna or cable-TV system. The TV ANTENNA/CABLE IN connection is color-coded black.
Chapter 2 Receiver Description and Installation receiver. You can set up a DISH four-component remote to control the satellite receiver and as many as three other devices. These devices can be your TV, a VCR or DVD player, and a third device (an audio system or a second TV). Note that the remote control provided with your receiver may look different than the examples shown on this page.
Remote Controls Batteries The remote controls come with AAA-size batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or lithium, and don’t mix batteries of different types or kinds. Lithium batteries last longer than alkaline. Installing or Changing the Batteries 1. Press down on the battery cover’s top latch and slide the cover off. 2.
Chapter 2 Receiver Description and Installation Attention: If your optional DISH UHF Pro remote control isn’t working very well from far away, you may be experiencing interference from objects near your receiver. To improve the remote control’s range, try any or all of the following: • Place the receiver higher than all of the other equipment in your entertainment center. Place nothing above the entertainment center.
Connecting the Receiver to Your Nearby TV 4. Turn on the receiver with the front-panel power button and make sure that the green TV1 power indicator is lit. 5. Turn on the nearby TV. 6. Tune the TV to channel 3. 7. You should see the Point Dish screen. 8. If you do not see the Point Dish screen, tune the TV to channel 4. Note: If you want to change the channel that the CH 3-4 port provides to your TV, see Changing the TV1 Output Channel on page 27. 9.
Chapter 2 Receiver Description and Installation Confirming IR/UHF Pro Remote Control Operation After any remote TV(s) have been connected to the receiver, do the following to make sure an IR/UHF Pro remote can control the receiver from another room: 1. Press the SAT button to put the UHF Pro remote control in SAT mode to control the satellite receiver. 2. From a remote TV, use the UHF Pro remote’s arrow keys to move around the Point Dish screen.
Changing the TV1 Output Channel 3. Press 0-0-0. 4. Press the POUND (#) button. The TV mode button flashes three times. Changing the TV1 Output Channel The receiver comes preset to use channel 3 for its TV1 coaxial output. If you are experiencing interference on the channel you are using, follow these instructions to change the channel that the TV1 output uses. Make sure you are familiar with how to change channels on your TV and, if necessary, how to switch your TV between over-the-air and cable channels.
Chapter 2 Receiver Description and Installation Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See information on www.mydish.com for compatible modem products. Note: If you have Digital Subscriber Line (DSL) service, then you may have to install a DSL filter between the receiver’s back panel PHONE JACK and the telephone wall jack to successfully connect with DISH.
Connecting the Receiver to a Dish Antenna System Connecting the Receiver to a Dish Antenna System Note: Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections on connecting your TV(s) to the receiver. If your dish antenna system has been installed and properly peaked for maximum signal strength, then complete the following instructions to connect the dish antenna system to the receiver.
Chapter 2 Receiver Description and Installation 5. The receiver begins performing the Check Switch tests. When the receiver finishes testing the switch, it displays the Installation Summary screen. 6. Make sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders for all satellites in your system. Your screen may look different from the examples above, depending on your the dish antenna system in use.
Optional - Connecting VCRs to the System Optional - Connecting VCRs to the System The diagram below provides examples of how to connect VCRs to your satellite TV system. Your particular installation may differ from these examples. Connecting a VCR to the Nearby TV 1. Connect a coaxial cable from the CH 3-4 OUT output on the receiver to the nearby VCR’s tuner input port. 2. Connect another coaxial cable from the output on the VCR to the nearby TV’s tuner input port. 3.
Chapter 2 Receiver Description and Installation TV distribution equipment devices may include coax panels, amplifiers or super home nodes, and are available through many consumer-electronics companies. Optimize Your Remote Control(s) Change the Address When you receive your system, the remote control(s) and the receiver have both been set to communicate on address 1.
Optimize Your Remote Control(s) Attach a UHF Attenuator (for optional accessory) Stray UHF signals can block signals sent from a UHF Pro remote control to the receiver. To help with this issue, you can obtain a 10 dB attenuator (available from a consumer-electronics parts store). Note: This will help keep out stray UHF radio signals, but also cut down on how far away you can use the remote control from the satellite receiver. 1.
Chapter 2 Receiver Description and Installation Setting Up TV1 to Operate in UHF Pro You can set your receiver to operate TV1 using an optional IR/UHF Pro remote control (an accessory sold separately) by completing the following instructions: If you set up your receiver to operate tuner using UHF Pro, any other UHF Pro remotes in the same building will interfere with each other when operated at the same time. This may prevent remotes from operating the receiver momentarily. 1.
Setting Up TV1 to Operate in IR (default) Setting Up TV1 to Operate in IR (default) The following instructions describe how to set up TV1 to operate in IR only, which is the default operation of this receiver from the factory. 1. Perform the following with an existing linked remote control: a. Open the TV1 UHF Pro Setup screen by pressing MENU-6-1-6 on the remote control. b. Select Disable from the TV1 UHF Pro Setup screen. c. Select System Info to open the System Information screen. 2.
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Chapter 3 Using the System Using the Satellite Tuner(s) Your DISH satellite receiver includes features that gives you greater flexibility in how you watch TV. These features are enabled by the receiver’s dynamic ability to use either one or two satellite TV tuners, depending on your particular installation.
Chapter 3 Using the System 3. Press the SWAP button on your remote control. The channel that was shown in the PIP window will now be shown on the full screen, and vice versa. 4. Press the PIP button again to enlarge the PIP window. 5. Press the PIP button once more to close the PIP window. Using the Remote Control Tip: The included remote uses IR to control the menus and programming on a nearby TV. Be sure to point this remote control directly at the front of your receiver.
Using the Remote Control Power Buttons Press the POWER button to turn your satellite receiver ON or OFF. Press the TV POWER button below it to turn your TV on or off. Note: You must program the remote to control your TV for the TV POWER button to work as described. See page 86 for instructions. Menu Button Press the MENU button to open the Main Menu.
Chapter 3 Using the System TV/Video Button If you connect the receiver using its back panel TV ANTENNA/CABLE IN and CHANNEL 3-4 connections, use this button to switch the receiver CHANNEL 3-4 coaxcial output between the satellite programming and another video signal such as cable or over-the-air TV antenna connected to the receiver’s TV ANTENNA/CABLE IN. Arrow Buttons • Change channels while watching TV—Press the UP and DOWN ARROW buttons. • Open the Browse Banner—Press the RIGHT ARROW button.
Using the Remote Control you watch a program, or when you have the Program Guide, Browse Banner, or Themes list open. • Help—Press the INFO button to see help information when a Help button appears in a menu. View Live TV Button Press the VIEW LIVE TV button to close all menus and go to watching programming. Press the VIEW LIVE TV button to briefly display the Program Banner while watching a program. Cancel Button Press the CANCEL button to cancel and go back to the previous menu or to watch a program.
Chapter 3 Using the System • You can use the letters above the NUMBER PAD buttons while within the Search menu. For example, when looking for the channel and event times to watch Rudy Fremmel Presents, you press 7 three times for an R, 8 two times for a U, 3 one time for a D, and 9 three times for a Y to spell the word “Rudy” (see Using Themes and Search on page 71). Star Button Press the STAR button to: • Open the DVR Events menu.
Using the Menus once and then all four device mode buttons to flash once. 3. If you see the System Info screen, press the SELECT button to close the screen. You have recovered the video image from your satellite receiver. 4. If you do not see the System Info screen, repeat steps 2 and 3 until you have recovered the video image from your satellite receiver. Note: You can press any remote control button other than the RECOVER button to end this procedure at any time.
Chapter 3 Using the System Open and Close Menus You can open the menus in either of two ways: Tip: The IR remote control is used to control the menus and select satellite programming on a TV connected to the receiver’s TV1 outputs. Page 44 • Press the MENU button to open the Main Menu, then select any of the other menus listed on the screen to open from the Main Menu. • Use the associated buttons on the remote control, for example: – Open the Program Guide.
Using the Menus – Display the Browse Banner on your TV screen. To close a menu and return to watching a program, press either the VIEW LIVE TV or CANCEL button. Note: If you do not do anything in a menu for several minutes, then the menu automatically closes. This will discard any changes you made, and display the program you were watching before opening that menu.
Chapter 3 Using the System • A single-choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected for you. • A multiple-choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stay(s) selected. Highlighting a Choice in a Menu List Use the remote control ARROW buttons to move the highlight to the desired item in the list.
Using Text Fields Using Text Fields There are several screens that require you to enter information into areas known as fields. Your receiver has two basic ways to enter the information: • Virtual On-Screen Keyboard • Remote Control NUMBER PAD Using the Virtual Keyboard Use the virtual on-screen keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Select the characters you want.
Chapter 3 Using the System Changing Channels There are three ways to change channels: • Press the UP or DOWN ARROW buttons. • Use the NUMBER PAD buttons. • Press GUIDE and then select the channel from the Program Guide. See Changing the Channel in the Program Guide on page 49. Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs.
Using the Program Guide Changing the Channel in the Program Guide 1. Press GUIDE to open the Program Guide. Tip: When using the Program Guide, do you want to know more information about a program or event, like who stars in the movie you’re about to watch? Press the INFO button to find out. When you’re finished, press the CANCEL button to return to the Program Guide. 2. Choose a channel using either of the following: • Use the NUMBER PAD buttons to enter the channel number.
Chapter 3 Using the System Displaying Program Information The Program Banner The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the screen every time you change the channel or press the remote control VIEW LIVE TV button. The Browse Banner You can use the Browse Banner to change channels, or to see what other programs are available without changing the program that you are watching.
Displaying Program Information Using the Browse Banner 1. Press the BROWSE (RIGHT ARROW) button to open the Browse Banner. Tip: When using the Browse Banner, do you want to know when the movie you’re about to watch was made? Press the INFO button to find out. When you’re finished, press the CANCEL button to return to the Browse Banner. 2.
Chapter 3 Using the System Ordering Pay-Per-View Programs 1. Highlight the desired pay-per-view program in the Program Guide and press the SELECT button. A message like the following displays: 2. To buy the pay-per-view (PPV) program or event, select the Yes option. The receiver displays a confirmation menu. Note: Once you confirm an order for a pay-per-view program or event, you cannot cancel the order and you will be billed for it. Select Yes if you want to confirm your purchase.
Using Favorites Lists Creating or Changing a Favorites List You can create, add channels to, and remove channels from a Favorites List. 1. Press MENU-8-2 on your remote control to open Favorites. 2. Select the Favorites List that you want to create or change. Note: You cannot modify the All Chan or All Sub lists. 3. Select Modify List. 4. In the Channels list, highlight a channel you want to add to the selected Favorites List using the UP or DOWN ARROW buttons on your remote. 5.
Chapter 3 Using the System Naming a Favorites List 1. Press MENU-8-2 on your remote control to open Favorites. 2. Select the Favorites List that you want to modify. 3. Select the Edit Name option. Note: You cannot change the name of the All Chan or All Sub list. 4. Enter the list’s name by doing one of the following: • Use the virtual keyboard on screen to type the list’s name. • Use the remote control NUMBER PAD to enter the letters in the Enter List Name box.
Using Timers time or recurring), a sports event, a Pay- Per-View movie, or anything else that is available on satellite TV. You can set any one of the following: • A one-time event timer with Quick Record. • An automatic event timer for a program listed with start and stop times in the Program Guide. This can be a recurring program that comes on each day or each week at the same time. • A manual event timer for a program you set custom start and stop times.
Chapter 3 Using the System • Press CANCEL to clear the symbol from the TV screen. This does not affect the timer, which will operate normally. • Press the INFO button to see more information on the event timer. If you do this, you will have the following choices: – Select the OK (or Cancel) option to close the information screen and continue with the event timer. – Select the Stop Timer (or No) option to stop the event timer. Note: This stops only this instance of a Mon.-Fri., Daily or Weekly timer.
Using Timers – Stop Recording Manually—The receiver will record until you press STOP. Note that failing to press STOP could continue recording and fill the DVR hard drive! – Extend End Time—You can set the stop time for the recording. – Create a Recurring Timer—You can set up a timer like the one described in Setting Up an Automatic Event Timer on page 57. – Record the Entire Event—The receiver stops the recording at the scheduled end of the current program or event.
Chapter 3 Using the System 4. Select a Timer Type option. See “Event Timer Types” on page 55. 5. Select a Timer Frequency option. See “Event Timer Frequency” on page 55. 6. Select any applicable timer Options. 7. Select a channel by doing one of the following: Tip: You can edit and delete timers from any TV that is connected to one of the TV1 outputs. • Highlight a channel using the UP or DOWN ARROW button. You can scroll the list with PAGE UP or DOWN. Finally, press SELECT.
Using Timers • Info—Search for key words in program descriptions or titles. 4. Optionally, select Exact Match if you want to find exactly what you enter in your selection of either the program Title or Info, respectively. 5. Enter your search criteria. You can use the keyboard shown on the screen or you can use the letters above the NUMBER PAD buttons on the remote control while the highlight is in the Enter Search Criteria field. 6. Select Options as described on page 55. 7. Select Create Timer.
Chapter 3 Using the System When the Timer Conflict! screen displays, resolve the conflict by doing the following: 1. Select one of the timers. The Timer Conflict Resolution screen displays. 2. When the Timer Conflict Resolution screen is displayed, select one of the following choices: • Delete This Timer—Removes the timer completely. • Edit This Timer—Opens the screen to allow you to edit the timer to • resolve the conflict. This timer now will be a Manual Event Timer.
Using Timers 2. Select the Timers option. The receiver displays the Timers menu. 3. Select the event timer that you want to edit. A mark appears in the box next to the event timer. 4. Select the Edit option. You may change the Timer Type, Timer Frequency, or Channel. To do this, select each option that you want. 5. If you want to change the Start Time, the End Time, or the Date, select the Edit Time option to display the Edit Time for Manual Timer menu. Otherwise, skip to step 8 of this procedure. 6.
Chapter 3 Using the System • For All Blacked-Out Programs—If you set a timer for a program or event that is blacked out in your area, when this timer operates the receiver may display only an error or password-entry screen. If you have set an Ext Event Timer, the device will record this screen and not the blacked-out event.
Watching One Program While Recording Another 5. Press RECORD and select OK when the popup screen displays. You are now recording two programs or events at the same time. 6. Press the DVR button on your remote control. The DVR Event screen will open. You should see the two programs that are recording, indicated by the red dot next to the listings in the Program Guide. 7. Select a program or event that you recorded earlier (not one that is recording now), and then select Start Over. 8.
Chapter 3 Using the System Using More DVR Features Most satellite TV programs and films are copyrighted. In some cases, copyright law may apply to private, in-home recording. Your DVR receiver’s features let you decide how to watch TV. You can pause, reverse, or skip back through a program. Then you can return to watching, fast forward, or skip ahead through the program. Also, you can record and play back programs and events with full, digital audio and video quality, without a VCR.
Using More DVR Features On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen. Consult your TV’s user guide for information on whether this is a problem for your TV, what operating/viewing restrictions may apply to you to avoid this problem, and any associated TV warranty coverage. Note: For a “live” program or event, the on-screen pause timer shows how long you’ve paused the program.
Chapter 3 Using the System Using Quick Recording Turn the receiver on and tune it to a channel with a program you want to record. Note: If you record a locked program or event while you have the receiver locked, then you’ll have to enter the password to play back that recording. Start Recording a Program • • At a program’s start, press the remote control’s RECORD button. If you’ve watched a program from its start, up to about two hours after it’s started, you can reverse to its start: 1.
Using More DVR Features • • If you hide adult channels and lock the receiver, then this menu doesn’t list any programs on adult channels by name. You can use this menu to review programs or events you have recorded or scheduled to record with the DVR receiver’s recording features. The DVR Events menu shows you: • A list of recorded events that includes the one(s) you’re recording now, if any. Note: You can sort the events either by date or by the name of the event.
Chapter 3 Using the System • Press the BACK button once to reverse the program four times as fast as normal playblack speed. Press the BACK button twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. • Press the PAUSE button and then press the BACK button to reverse through the program in slow motion. Press the BACK button once to reverse the program 1/4 the speed of normal playback.
Using More DVR Features Play Back a Recorded Event and Record Another Event 1. Set up the DVR receiver to make a quick recording. Note: You can press the RECORD button or you can use any kind of event timer except a VCR event timer. 2. Press the DVR button. This opens the DVR Events menu.
Chapter 3 Using the System Quick Recording • Quick recording works only when you set it up. • The receiver must have enough room to record on your DVR hard drive: – – – – When you make a one-time DVR recording, you can set the receiver to ask you before it records over what you have already recorded. This is how you “protect” a recorded program or event. You can protect events recorded from either of the receiver’s satellite TV tuners.
Using Themes and Search Using Themes and Search The Themes and Search feature of your receiver makes it easy to find programs to watch. This menu allows you to search for programming by themes (movies, sports, etc.) or by key words used within the program’s information. Themes You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want from the list. 1.
Chapter 3 Using the System Search 1. Open the Search screen by doing one of the following: • Press the POUND (#) button on the remote control. • While watching a program, press the LEFT ARROW button to display the Themes and Search menu. The select Search. • Press the MENU button, and then select the Themes option to display the Themes and Search menu. The select Search. 2. The Search screen is displayed with a virtual keyboard. 3.
Using Themes and Search 5. Select Search. 6. When the Search Results are displayed, you have the following options: • • • Use the UP and DOWN ARROW buttons to scroll through the results. Use the PAGE UP and PAGE DOWN buttons to scroll a page at a time. Select Page Up or Page Down to scroll a page at a time. 7. Select one of the programs to watch, or select Done to close the Search Results screen. Note: If you select a program that is on now, then the receiver tunes to that program.
Chapter 3 Using the System • Delete—Select one of the items and then select Delete. • Delete All—Select Delete All to clear the Search History. Using Locks When you unlock programming delivered by the receiver’s outputs to your coaxial cabling, you are allowing all TVs connected to your reciever to have access to the same programming. In this case, you must rely on the V-Chip technology and settings in the individual televisions to prevent viewing of inappropriate programming.
Using Locks Note: If you want to unlock the receiver or any specific lock (rating, channel, front panel, or PPV) then use the password. 3. Select the Lock System or Unlock System option. The receiver displays a message prompting you to enter a password to lock the system. 4. Enter and verify a password, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. When you enter the fourth digit of the password, the receiver highlights the OK option. 5.
Chapter 3 Using the System 4. Select the Ratings Locks option. 5. Highlight the lowest rating that you want to block. Press the SELECT button to set a lock at the highlighted rating. Note: All ratings that are more restrictive than the selected rating are also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. G—General Audiences.
Using Locks activities related to a mature theme may result in a restricted rating for the motion picture. Any drug use will initially require at least a PG-13 rating. More than brief nudity will require at least a PG-13 rating, but such nudity in a PG-13 rated motion picture generally will not be sexually oriented. There may be depictions of violence in a PG-13 movie, but of the harsher sexually-derived words, though only as an expletive, initally requires at least a PG-13 rating.
Chapter 3 Using the System Creating or Changing Channel Locks You can lock any channel, including pay-per-view channels. 1. Press the Menu button. 2. Select the Locks option. 3. If the receiver is locked, then enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. When you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 4. Select the Channel Locks option. 5.
Using Locks 4. Select the Front Panel Lock option to lock or unlock the front panel. 5. Select the Yes option. 6. To activate the front-panel lock you just set, you must lock the receiver. Locking and Unlocking Pay-Per-View Channels This locks all pay-per view channels. You also can lock one or more pay per view channels by using channel locks or rating locks. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the numeric password using the NUMBER PAD buttons.
Chapter 3 Using the System Hiding and Showing Adult Channels When you hide adult channels, you keep the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or entering the channel number using the remote control NUMBER PAD buttons. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, then enter the numeric password using the NUMBER PAD buttons.
Using Locks 5. Enter the current numeric password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 6. Press the SELECT button. 7. Enter the new password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 8. Press the SELECT button to select the OK option and change the password. 9. Enter your new password again for confirmation, using the NUMBER PAD buttons.
Chapter 3 Using the System Personal Identification Numbers You can set up a Personal Identification Number (PIN) for call-in requests only. Anyone calling the DISH Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service Center at any time to set up a PIN. If you forget your PIN, then you will need to speak with a Customer Service Representative.
Resetting Receiver to Factory Default Settings Turning Caller ID On and Off 1. Press MENU 6-1-2 on your DISH remote control. 2. From the Caller ID screen, select either Enable Caller ID (if it is disabled) or the Disable Caller ID option if you wish to disable this feature. 3. Select Done. Resetting Receiver to Factory Default Settings Note: Resetting the receiver to factory-default settings discards all Favorites Lists except the All Chan and All Sub lists.
Chapter 3 Using the System Changing Audio Languages for Programs You may be able to change the language of some programs’ audio. An alternate language may not be available for all programs or events. Some programs, such as movies, show at the start whether an alternate language is available. An alternate language applies only to the audio portion of the program and does not change the language used in the menus displayed by the DVR receiver. 1.
Receiver Updates Receiver Updates Your satellite receiver is set to turn itself off at 3:00 a.m. so that it can receive updates to the Program Guide. To change this update time, complete the following: 1. Press the MENU 8-5 buttons on your remote control to open the Updates screen. 2. Highlight the Time Set option. 3. Use the UP and DOWN ARROW buttons to highlight the time. 4. Go to the AM/PM option and use the UP and DOWN ARROW buttons to select AM or PM. 5.
Chapter 3 Using the System Control Other Devices with the Remote Control Tip: The IR remote control is used to control the menus and programming on the nearby TV. An optional IR/UHF Pro remote control can be used to control the receiver from another room. This section describes how to use an IR (or optional IR/UHF Pro) remote control to control a TV, a VCR, or other devices. For information on how to use the remote to control the receiver, see Using the Remote Controls on page 37.
Control Other Devices with the Remote Control Set Up the Remote Control 1. Turn the device on. Use the device’s front panel buttons or its remote control. 2. Find the brand name of the device in the tables starting on page 109. If the brand isn’t listed, see Scan for Device Codes on page 88. 3. Press and hold the device mode button until all the other mode buttons light up, and then release the button. For example, hold the TV mode button for a TV until all of the other mode buttons light.
Chapter 3 Using the System 9. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, then stop here. Sometimes the POWER or TV POWER button works when other buttons don’t. If the device does not turn off, continue with step 10. 10. If the code doesn’t work, redo steps 3 through 9 with another device code from the tables. Try every code listed for you brand until one works best for your device. 11.
Control Other Devices with the Remote Control 6. Press the UP or DOWN ARROW button repeatedly until the device turns off. As you press the UP or DOWN ARROW button, the remote is trying each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device will flash rapidly eight times when you’ve scanned through all the available codes for that device. 7. Press the POUND (#) button.
Chapter 3 Using the System Remote Control Buttons Control the Receiver When you get the remote, it’s already set up to control the receiver. However, you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons to control TV sound. Tip: If some of the buttons on the remote control do not control the TV that you have set up in TV mode, then try other codes. See page 86 for details.
Control Other Devices with the Remote Control Volume Button Press this button to raise (+) or lower (-) the TV sound volume. Up and Down Arrow Buttons Use the UP and DOWN ARROW buttons to change channels on the TV. Note: These buttons do not change the channels on the TV if the remote control has been set to operate in limited mode. Select Button The SELECT button works as the ENTER button for a TV. Recall Button Press the RECALL button to go back to the last TV channel you watched.
Chapter 3 Using the System Control a VCR (or a Second VCR or DVD Player) Only the buttons described here control a VCR or DVD player. Some of the buttons may not control your specific VCR or DVD player. See the user’s manual that came with your VCR or DVD player for information about its features. VCR Mode Button You must first set up the remote to control the VCR. See Set Up the Remote to Control Devices, beginning on page 86. Then, you must press the VCR mode button to set the remote to VCR mode.
Control Other Devices with the Remote Control Recall Button Press the RECALL button to go back to the last VCR channel you viewed. Press it again to switch between the last two VCR channels you viewed. VCR Buttons • Press the BACK button to rewind a videotape. • Press the PAUSE button to pause a videotape. Press this button or the PLAY button to go back to playing the tape. • Press the FWD button to forward a videotape. • Press the STOP button to stop playing or recording on a videotape.
Chapter 3 Using the System Control a Tuner or Amplifier Only the buttons described here control a tuner or audio amplifier. Some of the buttons described here may not control your tuner or amplifier. Please see the user’s manual that came with your tuner or amplifier for more information. AUX Mode Button You must first set up the remote to control the device. See Set Up the Remote to Control Devices, beginning on page 86. Then, you must press the AUX mode button to set the remote to AUX mode.
Control Other Devices with the Remote Control Other Remote Control Features Switch Between TV and AUX Device Volume Control When you set up the remote to control a TV, the mute and volume buttons are automatically set to control the TV volume. However, if you want to use the AUX mode to control an audio amplifier or other device with a volume setting, you can set up the remote to control that device’s volume instead of TV volume. To set the remote to control the AUX device’s volume: 1.
Chapter 3 Using the System 5. Press the POUND (#) button. The TV mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The TV’s volume changes and the TV mode button flashes instead of the AUX mode button. Testing the System Starting a Test Press the MENU 6-3 buttons on your remote control to access the Diagnostics menu. You will see several options available for testing your DVR receiver.
Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1. Review the section in this Guide that relates to the problem. 2.
Chapter 4 Reference On-Screen Messages This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number Possible Reason • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do • You may have tried to tune to a program on a channel which you have not bought. • You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake. • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
Chapter 4 Reference Message Number Possible Reason What to Do • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.
Troubleshooting Tables What Is Happening Possible Reason When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light does not light up. You use a pyramid type IR extender (not a “mouse tail”), and it does not seem to work. What to Do • Other lights are too bright. • Try other remote control buttons to see if the receiver is responding. • Remote control not operating properly or the batteries are weak or dead.
Chapter 4 Reference Using the Menus What Is Happening You were using a menu, and it suddenly closed. Possible Reason The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do Start over again.
Troubleshooting Tables What Is Happening Possible Reason What to Do A “black box” fills almost all of the TV screen. • You may have turned on the Closed Captioned feature on the TV, and put that feature into Text mode. • Using the TV remote control and/or menus displayed by the TV (not the receiver remote control or the menus displayed by the receiver), turn off the closed captioned feature. The TV screen is all blue.
Chapter 4 Reference Changing Channels What Is Happening Possible Reason What to Do You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. • You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered.
Troubleshooting Tables What Is Happening Possible Reason You find that you are not able to order a pay per view program. What to Do • The receiver may not be connected to an active telephone line. • You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times. • The credit limit may have been exceeded. • Review your pay per view purchases to check the credit limit.
Chapter 4 Reference Using Event Timers What Is Happening You try to set up an event timer and the receiver displays a message noting that the program is locked. Possible Reason What to Do • You must enter the password before you can create an event timer for a locked program. • To be able to set up an event timer for the program, first enter the password. You try to set up an event • timer and the receiver displays a message noting that the program is a pay per view event.
Troubleshooting Tables Using DVR Features What’s Happening What’s Wrong You find you can’t • watch part of a program you’re auto recording. You find the receiver didn’t on-demand record a program. What You Can Do If the receiver runs out of room to auto • record a program, it starts to erase the oldest part of the program to make room • for new audio and video. To make sure you can watch all of a program, on-demand record it instead of auto recording it.
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Device Codes These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide. TV Codes TV Programming in AUX mode: Daewoo Press 0 before entering the TV code.
Chapter 4 Reference TV MTC Codes 505, 506, 516, 523, 573, 627, 652, 653, 654, 680 Multitech 657 NAD 502, 617, 627, 631, 635, 637, 654 National 509 NEC 505, 506, 507, 517, 523, 573, 627, 651, 652, 653, 654, 731, 732 TV Radio Shack/Realistic RCA Symphonic 632, 657, 662, 692, 694, 846 Tandy 521, 605 503, 505, 548, 630, 633, 634, 636, 641, 645, 646, 648, 650, 651, 652, 653, 654, 656, 691, 698, 701, 708, 715, 716, 725, 742, 749, 763, 776, 805, 830, 831, 832, 863, 864 Tatung 509, 651, 698 Techn
Device Codes VCR CODES VCR VCR CODES CODES Amstrad 588 JCL 678 Quartz 581 ASA 556 Jensen 595, 682 Quasar Asha 675 JVC 554, 678, 770, 771, 772, 805, 806 Audio Dynamics 592 561, 562, 581, 592, 594, 682 Radio Shack 512, 607, 610, 676 Kenwood 562, 581, 592, 594, 682 Radio Shack/Realistic 581, 584, 588, 675, 678 Kodak 676, 678 Radix 676 LG 676 Randex 676 Lloyd’s 588 RCA Luxor 518 518, 525, 591, 595, 605, 607, 615, 649, 675, 678, 773, 774, 775 LXI 676 Realistic Magna
Chapter 4 Reference DVD Player Codes Programming in AUX mode: Press 1 before entering the DVD code.
Device Codes TV/DVD Combo Codes Programming for combination devices: Program the remote control in TV mode using the TV code, and then in VCR mode (or in AUX mode - press 1 before entering the DVD code) using the DVD code. TV/DVD Codes Apex 757 Broksonic 752 Cytron 904 TV/VCR Combo Codes Programming for combination devices: Program the remote control in TV mode using the TV code, and then in VCR mode using the VCR code.
Chapter 4 Reference Notes Page 114
Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar Technologies L.L.C.
Appendix If You Need Assistance 1. 2. 3. 4. 5. 6. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the System Info menu to find these numbers. A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative.
Residential Customer Agreement Residential Customer Agreement Thank you for choosing DISH Network®. To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at 800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame all 1800-333-DISH (3474) y le enviaremos una copia.
Appendix ability to access the Internet using your receiver at any time without notice. We may also limit or restrict the websites and information that you may access on the Internet using your receiver at any time without notice. H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your private home. You agree that no Services provided to you will be viewed in areas open to the public, commercial establishments or other residential locations.
Residential Customer Agreement shall have no obligation to provide Services for which payment is made by you to a third party or payment is made by a third party on your behalf. G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when billing is provided through a third-party billing agent, including without limitation, a local telephone company. H. Early Termination Fees.
Appendix F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality in your DISH Network receivers; provide data and content to DVR products; store and remove data and content on the hard drives of DVR products; and send electronic counter-measures to your DISH Network receivers.
Residential Customer Agreement 7. LIMITATION OF OUR LIABILITY A. INTERRUPTIONS AND DELAYS.
Appendix must: (i) keep your account username and password confidential and not share them with anyone else; and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of security. D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances.
Residential Customer Agreement Type of Fee Amount Description of When Fee Applies Whole Home DVR Service Fee $4.00 You have a Whole Home DVR Hopper 2000 on your account. DVR Service Fee $6.00 You purchase or lease a digital video recording receiver and you do not subscribe to a “with DVR” programming package. (If you have a HD Duo SlingLoaded DVR receiver on your account, a $10.00 fee will also apply.) Protection Plan $6.00 You participate in the Protection Plan. DISH Pause $5.
Appendix FCC Compliance The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this User’s Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
Signal Strength Present at the Television The attenuator provided with the satellite receiver will limit the signal present at your television set to below the FCC signal strength limit of 75.6dBuV. If you choose not to install the provided attenuator, you must ensure that the signal strength present at the TV set does not exceed 75.6dBuV. Connecting to an Over-the-Air Antenna In order to receive local broadcast channels, you may wish to install an off-air antenna into your TV distribution equipment.
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Index Index Dish Antenna System Connecting 29 Dish Home 8 DishPVR 69 Auto Record and On-Demand Record at the Same Time A Arrow Buttons 19 Arrows/Select 19 Attach a UHF Antenna 23 Attach a UHF Attenuator 33 Auto Recording 64, 69 Automatic Event Timer 57, 63 64 Auto Recording 64, 69 Copy Recordings to Videotape 70 DishPVR Recorded Events Menu 67 Once You’ve Made One or More Recordings On-Demand Recording 66, 70 Recorded Event’s Info Menu 67 Displaying Program Information 50 DVR 1 DVR Events 66 DVR Feature
Index PG, Parental Guidance PG-13 76 R, Restricted 77 H Hiding Adult Channels 80 Highlighting a Choice in a Menu Highlighting Menu Options 45 46 N Naming a Favorites List 54 Nearby TV Changing Output Channels 27 Coaxial Connections 24 Connecting 24 Power 19 RCA and S-Video Connections Recording 19 Remote Control 22, 26 Remote Control 1 2, 25 TV1 Connections 20 TV1 Power 19 I Important Information About This Receiver Installation Summary 30 Installing Batteries 23 1 L Languages Changing 84 List of Cho
Index Using Picture in Picture (PIP) Watch and Record 16 17 Selecting a Choice in a Menu Selecting Menu Options Menus R Selecting Options Radio Interference 125 Ratings G 76 NC-17 77 NR/AO 77 PG 76 PG-13 76 R 77 RCA Out 20 Receiver Radio Interference 125 Telephone Communication 124 Recording 19 Recover Button 26, 42 Remote Antenna 21 Remote Control Other Features 95 Switch Between TV and Device Volume Control 95 Remote Control 1 22 Change the Address 32 Using 38 Remote Control 2 2, 22, 26 Change the A
Index U UHF Antenna 23 Unlocking Pay Per View 79 Unlocking Receiver Front Panel Unlocking the Receiver 74 Updates 85 Using DVR Features 107 Using Quick Record 56 78 V VCR Codes 110 W Warranty 115 Watch and Record Welcome! 1 16 Page 130
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 4).
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 4).
