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Warning and Attention Symbols You must be aware of safety when you install and use this system. This User’s Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Contents Important Safety Instructions ........................................... iii Chapter 1: Introduction ..................................................... 1 Welcome to DISH™ ................................................................1 Overview .................................................................................1 If You Need Assistance ...........................................................2 Quick Start Guide ....................................................................
Contents Appendix.............................................................................. 73 Limited Warranty ......................................................................... 73 What the Warranty Covers ......................................................... 73 What the Warranty Does Not Cover ........................................... 73 If You Need Assistance ............................................................... 74 Residential Customer Agreement .............................
Important Safety Instructions 1 Read these instructions. 2 3 4 5 6 7 Keep these instructions. 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety.
Safety 24 25 Do not place the receiver in an enclosure such as a cabinet without proper ventilation. 26 Use an outlet that contains surge suppression or ground fault protection. During an electrical storm or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line.
Chapter 1 Introduction WELCOME TO DISH™ Thank you for choosing DISH. You are about to experience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best in picture and sound quality. DISH consistently provides state-of-the-art, satellite-delivered products and services—with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction IF YOU NEED ASSISTANCE If you need help after you read this guide, choose one of the following resources: • Go to our website at mydish.com. • Press MENU on your remote control and then select Customer Support. • Call the Customer Service Center at 1-800-333-DISH (3474). You can also call the Customer Service number for information on professional installation.
Step 2: Finding Programs To Watch 2. Call the Customer Service Center at 1-800-333-DISH (3474). A customer service representative helps you with your system and discusses the various programming packages available. 3. Choose a package, and the representative authorizes your programming. 4. Wait a few minutes, and the channels you purchased turn from red to white and can now be viewed. STEP 2: FINDING PROGRAMS TO WATCH First, make sure the receiver is turned on.
Chapter 1 Introduction SATELLITE SIGNAL QUALITY RAIN AND SNOW FADE Heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may interrupt your programming service. Your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation helps prevent rain and snow from interrupting the signal. SOLAR INTERFERENCE Twice a year, the sun moves to a position behind the DISH satellites as they orbit the Earth.
Chapter 2 Parts of the System FRONT PANEL Infrared Sensor/Blaster Receives IR signals from the remote control and sends IR signals to DVD/VCR (if programmed) BACK PANEL Tip: Using cable labels makes it easy to tell which cables connect to the right receiver ports. The labels are inside the front cover of this guide. Tip: Tighten the coaxial cable connections only by hand.
Chapter 2 Parts of the System REMOTE CONTROL This section describes the remote control and how to use the buttons to operate the satellite receiver. For information on using the remote to control other devices, go to the section Control Other Devices with the Remote, beginning on page 11. If you lose or damage the remote control, you will not be fully able to control the receiver. If this happens, call the Customer Service Center at 1-800-333DISH (3474) to order a replacement.
Remote Control USING THE REMOTE CONTROL IN SAT MODE To use the features as described in this section, make sure you are in SAT mode by pressing the SAT Mode button.
Chapter 2 Parts of the System USING THE REMOTE CONTROL IN TV MODE To use the features as described in this section, make sure you are in TV mode by pressing the TV Mode button.
Remote Control USING THE REMOTE CONTROL IN DVD MODE To use the features as described in this section, make sure you are in DVD mode by pressing the DVD Mode button. You can use this mode to operate your VCR or BD player instead of a DVD player.
Chapter 2 Parts of the System CHANGING THE REMOTE CONTROL ADDRESS The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices. Note: Do not change the address of the remote unless absolutely necessary because the remote cannot control the receiver if the two devices have different addresses. Current Remote Control Address: 1.
Control Other Devices with the Remote RECOVER BUTTON Follow these instructions if you accidentally change the channel or video input on your TV and have a snowy, blue, or black screen. When you press the RECOVER button as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming.
Chapter 2 Parts of the System LIMITED MODE You can program your remote control in Limited Mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in Limited Mode, you are only able to use the POWER, MUTE, and VOLUME buttons. Also, when you use the remote to control your VCR in Limited Mode, you are only able to use the POWER and VCR tape control buttons.
Control Other Devices with the Remote Enabling SAT Auto-Tune Note: SAT Auto-Tune is enabled by default; however, after enabling SAT Auto-Tune, the channel must be set (see Setting SAT Auto-Tune Channel on page 12). If you disable the SAT Auto-Tune Channel and decide that you want to use this feature, you must enable the feature and then set the channel. 1. Press and hold the SAT mode button until all four mode buttons are lit. 2. Press STAR (*), and then press VOLUME UP. 3. Press POUND (#).
Chapter 2 Parts of the System 6. If you want to program Limited Mode, press 1. If not skip to step 7. See Limited Mode on page 12 for more information. 7. Press the POUND (#) button. If you are programming a TV/ VCR or TV/DVD combination, repeat step 3 with the remote control in DVD mode. If you entered the code correctly, the mode button flashes three times. 8. Press the POWER button to turn off the device. If the device does not turn off, go to step 10. If the code works, the device should turn off.
Control Other Devices with the Remote 4. Press the POWER button. This puts your remote in the scan mode. 5. Press the either the UP or DOWN ARROW button repeatedly until the device turns off. As you press the UP or DOWN ARROW button, the remote is trying each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device flashes rapidly eight times when you’ve scanned all the codes for that device. 6.
Chapter 2 Parts of the System For AUX mode only. The first group of flashes tells you what the AUX mode controls. A quick flash (zero) before the three-digit code is for a TV; one regular flash is for a VCR or DVD player; and two flashes is for a tuner or amplifier. For example, if the TV code is 570, the AUX mode button flashes once quickly (indicating 0 for TV), pauses, flashes five times, pauses, flashes seven times, pauses, and flashes once quickly.
Control Other Devices with the Remote POWER BUTTON Press the blank POWER button to turn the tuner or amplifier ON or OFF. SELECT BUTTON This SELECT button works as the Input Select button for a tuner or amplifier. UP/DOWN (ARROW) BUTTONS Use UP/DOWN ARROW buttons to change channels on the tuner or amplifier. MUTE BUTTON Press the MUTE button to turn off the sound. Press it again to restore the sound. VOLUME BUTTON Press the minus (-) side of this button to lower the sound volume.
Chapter 2 Parts of the System 5. Press the POUND (#) button. The AUX mode button backlight blinks three times. To switch back to TV volume control, do the following: 1. Press and hold the TV mode button for three seconds, then release it. 2. Press the POUND (#) button. 3. Press the plus (+) side of the VOLUME button. 4. Press the 0 number button. 5. Press the POUND (#) button. The TV mode button backlight blinks three times.
Menus PROGRAM GUIDE The Program Guide lists the available channels and programs. It also has a one-quarter screen video window option that shows the last program you were viewing. THEME CATEGORIES MENU The Theme Categories menu allows you to choose programs based on their content. FAVORITES LISTS MENU The Favorites Lists menu allows you to create, change, and activate lists of favorite channels.
Chapter 2 Parts of the System SYSTEM LOCKS MENU The System Locks menu allows you to set and use locks. SYSTEM SETUP MENU The System Setup menu provides several features that help you set up and maintain the system. TIMERS MENU The Timers Menu allows you to set up the receiver to tune in a future “event,” that is, a program. If you have a VCR connected to the receiver, you can set up a timer to start recording a program on the VCR. See page 34 for more information.
Installing the Receiver in an Existing System BROWSE BANNER Use the Browse Banner to change channels, or to see what other programs are available without changing the program that you are watching. INSTALLING THE RECEIVER IN AN EXISTING SYSTEM These instructions explain how to make basic connections between your satellite TV receiver, dish, TV, and DVD/VCR.
Chapter 2 Parts of the System 2. Connect a cable between the TV SET OUT on the back of the receiver and the TV input. Peel off the white sticker and place it on the cable close to the TV SET OUT connection. 3. 4. 5. 6. 7. 8. 9. 10. Note: Connecting your television directly to the audio/video output of your receiver assures a more vivid picture and enhances your viewing enjoyment. Optionally, connect a cable between the TV SET OUT on the back of the receiver and the input to the VCR.
Chapter 3 Using the System CHANGING CHANNELS There are three ways to change channels while watching a program: • Press the remote control UP or DOWN ARROW button to get to the desired channel. • Use the remote control number pad buttons to enter the desired channel number. • Press the GUIDE button and select a program from the Program Guide. See page 26 for more information. USING THE MENUS Menus displayed on the TV screen make using the receiver and selecting programs quick and easy.
Chapter 3 Using the System HIGHLIGHTING A MENU OPTION Tip: To quickly go to any menu option with a number next to it, just press the number on the remote that matches that number. To highlight a menu option, use the remote control ARROW buttons to move the on-screen highlight to the menu option. When you do this, the option appears lighter than the other options. The highlight is like the one that you may have seen on a computer screen.
Using the Menus When you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highlighted. When you highlight a choice in a multiple choice list, it looks like this. In this example, the LIFE 108 option is highlighted.
Chapter 3 Using the System USING THE PROGRAM GUIDE Tip: The channel you select may display one of several program information symbols. If the program is on a channel that is not part of your subscription, the channel will be in red. The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to purchase pay-per-view programs. The Program Guide shows which Favorites List is active.
Using the Program Guide OPENING THE PROGRAM GUIDE There are two ways to open the Program Guide: • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. SELECTING A PROGRAM IN THE PROGRAM GUIDE 1. Use the NUMBER PAD buttons to enter the desired channel number. The Program Guide displays a block of channels including the one that you just entered. 2. Use the ARROW buttons to move the highlight to the desired program.
Chapter 3 Using the System USING THE PROGRAM BANNER The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW button. USING THE BROWSE BANNER Tip: You can use the Browse Banner to see what other programs are available without leaving the program you are watching.
Ordering Pay-Per-View Programs 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons. • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program. Note: The Browse Banner displays programs that are on now. If you press the RIGHT ARROW, it displays information on the program that is on next on the same channel.
Chapter 3 Using the System USING THEMES THEMES You can list and choose programs by the theme of their contents (for example, just movies or just sports). You can then quickly list programs based on that theme, and choose the program you want. Tip: Want to see what movies or sports events are available for viewing? Just press the LEFT ARROW button (THEMES button) and use the up/down/left/right arrows to move to the theme that interests you. Press SELECT and you’ll see what’s playing. 1.
Using Search • Use the remote control number pad to enter the letters in the Name box. Numbers 2 through 9 have telephone-style numbers written above them. To enter an H, for example, press 4 twice because H is the second letter listed above the 4 on the NUMBER PAD. For example, if you are searching for NCIS, enter the first few letters in the title as follows: Press three times for an N. Press twice for a C. Press once for a I. Press three times for a S.
Chapter 3 Using the System DishHOME Interactive TV Applications Press the DISH button on your remote control to use the DishHOME Interactive Applications. You can order channels, check the news and weather, and even play games. Tip: Favorite lists let you create lists of your favorite channels. Press the GUIDE button until the name of your list appears. This way you can quickly see what programs are playing on just those channels and not every channel in your subscription.
Using Favorites Lists 3. Select the list that you want to create or change. 4. Select the Modify List option. Note: At any time you can select the Clear List option to remove all channels from the current list. This does not apply to the All Chan and All Sub. 5. In the Channels list, highlight a channel you want to add to the Favorites List. Note: You can use the number pad buttons to enter the channel number, or select the PAGE UP or PAGE DOWN option to move quickly through the list. 6.
Chapter 3 Using the System 4. Select the Edit List Name option to open the virtual keyboard. Tip: If you try to make an empty Favorites Lists active, the receiver displays an Error message. You must add at least one channel to this Favorites List before you can make it active. Note: You cannot change the name of the All Chan or All Sub list. 5. Select a letter in the keypad area on the screen. Repeat to spell out the name. You can enter up to eight characters, including spaces.
Using Timers EVENT TIMER FREQUENCIES Once—Applies to a one-time program. If the program time changes, this timer operates at the new time. The receiver deletes this timer when the timer operates. Mon.-Fri.—Applies to a program that is scheduled for Monday through Friday on the same channel at the same time each day. Daily—Applies to a program that is scheduled for Monday through Sunday on the same channel at the same time each day.
Chapter 3 Using the System Tip: You may start any timer one minute early. But if you set back-toback event timers and the second one starts early, the first one will end early. An event timer cannot start early for a pay-per-view program. If you try to set a timer for overlapping events, you will get an error message. SETTING UP AN AUTOMATIC EVENT TIMER 1. Select a future program using the Browse Banner, Themes Menu, or the Program Guide. 2. Select a Timer Type option. 3. Select a Timer Frequency option.
Using Timers 6. Select a channel: • Highlight a channel using the UP or DOWN ARROW button. Then, press the SELECT button. • Enter a channel number using the number buttons. 7. Select the Set Date/Time option. The receiver displays the Set Day/ Time for Manual Timer menu. 8. Use the NUMBER PAD buttons to enter the Start Time (this includes selecting AM or PM) and the End Time (this includes selecting AM or PM). 9. Use the NUMBER PAD buttons to enter the Date. 10. Select the Create Timer option. 11.
Chapter 3 Using the System 3. If you want to start the timer one minute early, select the Start 1 min. early option. 4. Select the Yes option. OVERLAPPING EVENT TIMERS If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and times of both programs. The receiver also displays this menu if a program time has changed, causing one timer to overlap another. You must delete or edit one of the timers.
Using Timers The receiver displays the Event Timer Management menu. 3. Select the event timer that you want to edit. A check mark appears in the box next to the event timer. Select the Edit option. 4. You may change the Timer Type, Timer Frequency, or Channel. To do this, select each option that you want. 5. If you want to change the Start Time, the End Time, or the Date, select the Set Date/Time option to display the Set Day/Time for Manual Timer menu. Otherwise, skip to step 8, below.
Chapter 3 Using the System DELETING AN EVENT TIMER 1. Press the MENU button. 2. Select the Timers option. The receiver displays the Event Timer Management menu. 3. Select an event timer that you want to delete. A check mark appears in the box next to the event timer. 4. Move to Delete and press SELECT on the remote. 5. Repeat these steps for any other timer(s) that you want to delete. REVIEWING EVENT TIMERS You can review event timers by using the Event Timer Management menu. 1. Press the MENU button.
Using Timers LOCKS, BLACKED-OUT PROGRAMS, AND EVENT TIMERS You must enter the receiver password before you can create an automatic event timer for a locked program, and you must order a pay-per-view program before you can create a timer for it. You can create a manual event timer for a locked program without entering the password. However, if you do this, or if the program is blacked out in your area, when the event timer operates the receiver may display only an error or password entry menu.
Chapter 3 Using the System 6. Set the code for the VCR using one of the following: • Enter the first 3-digit code number from the table using the NUMBER PAD buttons. • Highlight each digit of the first VCR code, and then press the UP or DOWN ARROW button until you reach the correct number and then press SELECT. 7. Make sure the VCR is turned ON and the switch is set to 3 or 4 (whichever you use). Insert a rewound tape on which you want to record.
Using Locks If you enter the correct password, you can access the locked item or open the System Locks menu. If you exit a locked item or close the System Locks menu, you must enter the password again to access the item or open the menu again. If you forget your password, you will need to call the Customer Service Center.
Chapter 3 Using the System CREATING OR CHANGING RATING (CONTENT) CODE LOCKS Please be aware of the following: The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked. You can lock any program, including pay-per-view programs.
Using Locks PG—Parental Guidance Suggested. Some Material May Not Be Suitable For Children. A PG-rated motion picture should be investigated by parents before they let their younger children attend. The PG rating indicates, in the view of the Rating Board, that parents may consider some material unsuitable for their children, and parents should make that decision. The more mature themes in some PG-rated motion pictures may call for parental guidance.
Chapter 3 Using the System NC-17—No One 17 and Under Admitted. An NC-17 rated motion picture is one that, in the view of the Rating Board, most parents would consider patently too adult for their children 17 and under. No children will be admitted. NC-17 does not mean “obscene” or “pornographic” in the common or legal meaning of those words, and should not be construed as a negative judgment in any sense. The rating simply signals that the content is appropriate only for an adult audience.
Using Locks itself may call for parental guidance and/or the program may contain one or more of the following: some suggestive dialogue (D), infrequent coarse language (L), some sexual situations (S), or moderate violence (V). TV-14—Parents Strongly Cautioned. This program contains some material that many parents would find unsuitable for children under 14 years of age.
Chapter 3 Using the System CREATING OR CHANGING CHANNEL LOCKS Note: You can lock any channel, including pay-per-view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 4. Select the Channel Locks option. 5.
Using Locks 5. Memorize your password. From now on, you must enter this password to lock or unlock the receiver. 6. Select the OK option. Enter the password again. UNLOCKING THE RECEIVER If you unlock the receiver, leave the locks unchanged and then lock the receiver again, the same locks will be in effect as before. 1. Press the MENU button to display the Main Menu. 2. Select the Locks option. 3. With the receiver locked, you must enter the password using the NUMBER PAD buttons.
Chapter 3 Using the System UNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS To unlock the receiver front panel buttons, you must use the remote control. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 4.
Using Locks HIDING ADULT OR LOCKED CHANNELS This keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels or locked channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password.
Chapter 3 Using the System 5. Select the Change Password option. 6. Enter the current password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 7. Press the SELECT button. 8. Enter the new password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 9. Select the OK option to change the password. 10. Enter the new password again, using the NUMBER PAD buttons.
Using Caller ID You can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds. If you are in a menu when a call comes in, you will see a different Caller ID popup screen. Incoming call: Name: DOE JOHN Phone: 303-555-1234 OK TO TURN THE CALLER ID ON AND OFF 1. Press MENU. 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Caller ID option. The following screen will display. 5.
Chapter 3 Using the System CHANGING PROGRAM LANGUAGES Tip: You can choose an alternate language (if available) but this applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver. You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, show at the start whether an alternate language is available.
Setting System Upgrades SETTING SYSTEM UPGRADES Your receiver includes a feature that allows you to have upgrades occur automatically. If you would like to confirm each upgrade, you may also have the receiver notify you before taking any downloads. 1. Press the MENU button. 2. Select System Setup. 3. Select Installation. 4. Select System Upgrades. 5. Select Without my permission for upgrades to occur automatically. Select Ask before downloading if you want to confirm the download before it occurs.
Chapter 3 Using the System RESETTING THE RECEIVER TO FACTORY DEFAULT SETTINGS Use these instructions if you want to reset the receiver to be the same as when it was shipped. Note: Resetting the receiver discards all Favorite Lists except the All Chan and All Sub lists. If you have set any locks on the receiver, and the receiver is locked, these locks will be kept. Only the Customer Service Center can reset the receiver to bypass a receiver lock. 1. Press the MENU button. 2.
Using Troubleshooting Tools DIAGNOSTICS The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver. 1. Press MENU, select System Setup, and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver: • Connection—Tests for a valid receiver phone connection.
Chapter 3 Using the System NOTES Page 58
Chapter 4 Reference TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1.
Chapter 4 Reference ON-SCREEN MESSAGES This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number What to Do There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Make sure that the satellite dish has a clear line of sight to the satellite.
Chapter 4 Reference Message Number Possible Reason What to Do You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective. Connect the receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver is working properly. Note: To be able to order pay-per-view programs, you must keep the receiver connected to an active telephone line at all times.
Troubleshooting Tables HEARING A PROGRAM What Is Happening Possible Reason What to Do The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. The audio connections may not be properly connected. Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.
Chapter 4 Reference USING THE MENUS What Is Happening You were using a menu, and it suddenly closed. Possible Reason The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do Start over again. USING THE PROGRAM GUIDE OR THE BROWSE BANNER What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background.
Troubleshooting Tables CHANGING CHANNELS What Is Happening You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through the channels, and the receiver is skipping channels that you know you have bought. Possible Reason You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered.
Chapter 4 Reference BUYING A PAY-PER-VIEW PROGRAM What Is Happening Possible Reason What to Do Someone orders a payper-view program without your permission. You may have been away from the receiver, and someone else used it. Lock the purchase of pay-per-view programs. Remember that you are responsible for all pay-per-view purchases, whether or not you authorize such purchases. If you lock pay-per-view purchases, then anyone who wants to order a pay-per-view program must enter the password.
Troubleshooting Tables USING EVENT TIMERS What Is Happening You try to set up an event timer and the receiver displays a message noting that the program is locked. You try to set up an event timer and the receiver displays a message noting that the program is a payper-view event. You try to set up an event timer, but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier.
Chapter 4 Reference DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
Troubleshooting Tables TV MTC TV Codes 505, 506, 516, 523, 573, 627, 652, 653, 654, 680 Radio Shack/ Realistic 590, 607, 650, 652, 654, 655, 657, 658, 683, 730 Multitech 657 RCA NAD 502, 617, 627, 631, 635, 637, 654 503, 505, 548, 630, 633, 634, 636, 641, 645, 646, 648, 650, 651, 652, 653, 654, 656, 691, 698, 701, 708, 715, 716, 725, 742, 749, 776, 805, 830, 831, 832, 863, 864 National 509 NEC 505, 506, 507, 517, 523, 573, 627, 651, 652, 653, 654, 731, 732 Nikkai 612 Nikko 654, 727 Norman
Chapter 4 Reference VCR CODES VCR Asha 675 Jensen 595, 682 Audio Dynamics 592 JVC 561, 562, 581, 592, 594, 682 Kenwood 562, 581, 592, 594, 682 Audiovox 676 Beaumark 675 Bell & Howell 581 Broksonic 559 512, 607, 610, 676 581, 584, 588, 675, 676, 678 676 LG 676 Radix Lloyd’s 588 Randex 676 Luxor 518 RCA LXI 676 Magnavox 533, 554, 556, 678, 797, 798 518, 525, 591, 595, 605, 607, 615, 649, 675, 678, 773, 774, 775 Magnin 676 Realistic 534, 549, 554, 581, 584, 585, 588, 675
Troubleshooting Tables TV/VCR COMBO CODES Program the remote control in TV mode and then in DVD mode.
Chapter 4 Reference DVD/VCR COMBO CODES Programming for combination equipment: Use DVD mode to control DVD functions and AUX mode to control the VCR. In AUX mode, press 1 before entering the DVD/VCR code.
Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar Technologies L.L.C.
Appendix If You Need Assistance 1. 2. 3. 4. 5. 6. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the System Info screen to find these numbers. A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative.
Residential Customer Agreement DISH Network is happy to answer any questions you may have (including questions regarding billing, installation, equipment and service) and to provide you with technical and other customer support. You may contact us 24 hours a day, any day of the year: Phone: Email: Mail: Website: 800-333-DISH (3474) care@dish.com DISH NETWORK CUSTOMER SERVICE CENTER P.O. BOX 9033 LITTLETON, CO 80160 dish.
Appendix difference between the price actually paid for Services and the full applicable rate for such Services, regardless of whether we have the right to distribute such Services in such other location. I. Changes in Services Offered.
Residential Customer Agreement 3. CANCELLATION OF SERVICE A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or we otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement. B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone number, email address or mailing address set forth at the top of this Agreement.
Appendix H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes permitted under this Agreement.
Residential Customer Agreement E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET OR OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND GUESTS, AS YOU DEEM APPROPRIATE.
Appendix considered modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation, without affecting the validity of any other provisions. G. Remedies Cumulative.
Residential Customer Agreement Type of Fee Amount Description of When Fee Applies International Service Access Fee $10.00 You do not subscribe to applicable required minimum programming. TV2 Receiver Connection Fee $5.00 You purchase or lease a dual tuner receiver and it is not connected to a phone line and/or a broadband network. DISH 500 Upgrade Fee $5.00 You receive Services in Alaska (AK) or Hawaii (HI). Transactional Fees Agent Assist Fee $5.
Appendix FCC Compliance The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this User’s Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
FCC Compliance Radio Interference EchoStar Technologies LLC declares that this device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Modifying this receiver may void your authority to use the equipment.
Appendix NOTES Page 84
Index TV 68 TV/DVD Combo 72 TV/VCR Combo 71 TV/VCR/DVD Combo 72 TV/VCR/Tuner Combo 72 VCR 69 Diagnostics 57 Disable SAT Auto-Tune Channel 12 DishHOME 32 Displaying Program Information 28 Using the Browse Banner 28 Using the Program Banner 28 DVD Player Codes 71 DVD/VCR Combo Codes 72 A Amplifier Volume Control 17 Audio Changing Program Languages 54 Automatic Event Timer 34, 36 AUX mode Second Receiver 16 B Back Panel, Receiver 5 Banner, Browse 28 Banner, Program 28 Batteries 6 Blacked-Out Program 41 Brows
Index Highlighting a Menu Option 24 How to Control Other Devices with the Remote 11 I PG-13 45 R, Restricted 45 O If You Need Assistance 2, 74 Information Problems and Solutions Tables 59 Install Receiver 21 Install Receiver in Existing System 21 Installation Safety Instructions iv Interactive TV Applications 32 L Language Change Menu 54 Limited Mode 12 Limited Warranty 73 Lists of Choices in the Menus Multiple Choice Lists 24 Single Choice Lists 24 Locks Accessing a Locked Item or Opening the Locks Men
Index Control a VCR 40 Front Panel 5 Install 21 Install into Existing System 21 Locking the Receiver 48 Menus 18 Radio Interference 83 Resetting the Receiver 56 Telephone Communication 82 Receiver Back Panel 5 Receiver Front Panel 5 Locking the Front Panel Control Buttons 49 Recover Button 11 Remote Control 6 Amplifier Volume Control 17 Batteries 6 Change Address 10 Device Codes, Check the 15 Device Codes, Scan for 14 Limited Mode 12 Recover Button 11 SAT Auto-Tune 12 SAT Mode 7 Set Up 13 TV Volume Control
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Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the System Info - One screen by pressing SYS INFO on your remote control (see Ordering Your Program Packages). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number: Receiver Conditional Access Number Smart Card Conditional Access Number: FCC Ringer Equivalence Number (REN): 0.
