: ION the T EN view ation T T A to re form ure t" in e! Be s e Firs st pag ir M ad n the f e R " o
ATTENTION SYMBOLS, WARNING SYMBOLS, AND GRAY BOXES You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention. The WARNING! symbol means that if you are not careful, You could injure or kill yourself, or You could damage equipment or property.
Contents Safety Instructions ..............................................................v Chapter 1 - How to Get Started ..........................................1 Welcome! .....................................................1 Overview ......................................................2 New Features Video .....................................2 Getting Started .............................................3 Quick Tour of Basic Features .......................4 Quick Tour of the Menus ................
Contents Chapter 4 - Installation Instructions ................................. 83 How to Use these Instructions ..................... 83 Installing a DISH 500 Antenna ..................... 83 DishPro Wiring Diagrams ............................. 94 Running Coaxial Cable ................................ 101 Connecting Each Receiver to a Phone Line 102 Chapter 5 - Reference......................................................... 105 Use the Troubleshooting Tables .................. 105 Test the System ...
Important Safety Instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Chapter 1 How to Get Started Welcome! You’re about to enjoy a Digital Video Recorder! This satellite receiver lets you decide how you watch TV. You can record and play back audio and video with full digital quality. You can pause a live program and not miss any of the action or you can record a program to watch later, without a VCR.
Chapter 1 How to Get Started Overview Before you use your satellite receiver, you need to install the system or have it installed by a professional technician. For a professional installation, please call the Customer Service Center at 1-800-333-DISH (3474). If you install the system yourself, use the instructions in Chapter 4. A vital part of the installation is to set up the receiver to get the latest software via the satellite signal.
Getting Started Getting Started Order Your Program Packages 1. Turn on the receiver and your TV. 2. Press the SYS INFO button on the receiver front panel to open the Important System Information screen on the TV screen. Leave the menu open while you do steps 3 and 4. Note: The numbers in the figure below are for example only. Use the numbers on the Important System Information screen displayed on your TV. 3. Call 1-800-333-DISH (3474) to tell us you’ve installed the system and want to get services.
Chapter 1 How to Get Started Choose a Program to Watch 1. Make sure the receiver is on and its green front panel POWER light is on. Also, make sure you turn on the TV. 2. Press the remote control GUIDE button to open the receiver’s Program Guide on the TV screen. The Program Guide is your key to satellite TV programs. The receiver displays the Program Guide on the TV screen. 3. Use the remote control ARROW buttons to move the highlight around the Program Guide, and to highlight a program that is on now.
Quick Tour of Basic Features 4. Press the THEME (LEFT arrow) button to open the Themes menu. 5. For example, press the 1 button to see a list of movies. 6. Press the VIEW button to go back to watch a program. 7. Press the INFO button to see info about the program. 8. Press the CANCEL button to go back to watch the program. 9. Press the BROWSE (RIGHT arrow) button to open the Browse Banner.
Chapter 1 How to Get Started 10. Press the UP or DOWN ARROW button to change the channel information you see at the bottom of the TV screen. Until you do, the bottom info is the same as the top info. 11. Press the RIGHT ARROW button to change the channel information you see at the bottom of the TV screen for the program coming next. Press the LEFT ARROW button to got back to the program on now. 12. Press the VIEW button to clear the Browse Banner from the TV screen and to go back to watching a program.
Quick Tour of the Menus 3. Press the MENU button to go back to the Main Menu. Any time you’re in a menu and want to go directly back to watching your program, just press VIEW on the remote. 4. Press the 2 button to select the Themes and Search option on the Main Menu. This opens the Themes menu on the TV screen. Tip: Themes let you get a list of just movies, just sports events, or just programs in several other categories. 5. For example, press the 1 button to see a list of movies.
Chapter 1 How to Get Started Tip: You can set up a Favorites List of your favorite channels. Then, when you use this list as your program guide, you see only those channels that really interest you. 6. Press the MENU button to go back to the Main Menu. 7. Back on the Main Menu, notice the Mail option. The mail feature is for DISH Network to send you messages, and only at special times. 8. Press the 4 button to select the Favorites option on the Main Menu to open the Favorite Lists menu.
Quick Tour of the Menus 13. Press MENU to go back to the Main Menu. 14. Press the 7 button to select the Timers option on the Main Menu to open the Event Timer Management menu. Tip: You can press the CANCEL button to back out of any menu. Unless you’re in the Important System Information screen, if you want to immediately go back to watching a program no matter where you are in the menus, press the VIEW button. This menu is used for creating and changing timers used to trigger automatic recordings. 15.
Chapter 1 How to Get Started L 17. Press the VIEW button to go back to watching a program. Quick Tour of DishDVR Features Tip: You can pause a live program to answer the phone or get a snack! 1. Watch a program for just a few minutes. 2. Press the PAUSE button to pause the program. 3. Press the PLAY button to watch the program from the point where you paused it. 4. Press the VIEW button to go back right away to the “live” program. 5.
Quick Tour of DishDVR Features 6. Press the PAUSE button and then press the BACK button to reverse the program in slow motion. Press the BACK button once to reverse the program 1/4 the speed as normal play. Press the BACK button twice to reverse at normal speed. If you press the BACK button again, the program reverses as described in step 7. 7. Press the BACK button once to reverse the program four times as fast as normal play.
Chapter 1 How to Get Started 9. Press the SKIP AHEAD button to skip ahead about 30 seconds in the play back. Note: You cannot skip ahead if you are watching live TV. 10. Press the PAUSE button and then press the FWD button to forward the program in slow motion. When you press the FWD button once the program advances at 1/15 the speed of normal play. Press the FWD button twice to forward at 1/4 as fast as normal play. Press the FWD button three times to play the program at normal speed.
Quick Tour of DishDVR Features 12. Press the VIEW button to go back right away to the program in progress. 13. Press the RECORD button to start recording the program right now. 14. The Start Recording Options menu displays. Select Manual user stop. See page 48 for an explanation of the other recording options. 15. Select Done to start recording the program. Notice the receiver’s front panel RECORDING light turns on. 16. If you want, press the STOP button.
Chapter 1 How to Get Started 21. Use the remote control arrow buttons to highlight an event on the Recorded Events menu (it’s OK to highlight an event you’re recording). 22. Press the remote control SELECT button to select the event you highlighted. This opens a menu of info about that event. 23. Press VIEW to return to your live programming. Conclusion This is the end of the quick tours. Continue on to the next chapter, Parts of the System, for a detailed description of your DishDVR receiver.
Chapter 2 Parts of the System The Receiver Receiver Front Panel Smart Card Door The Smart Card is behind the door on the front panel. Note: Leave the Smart Card in, and keep the door closed. Front Panel Buttons The front panel buttons work the same way as the buttons on the remote, to control the receiver. For more information on the remote control buttons, see Remote Control on page 20 of this User Guide.
Chapter 2 Parts of the System Arrow Buttons Tip: First, you move the highlight to an item with the Arrow buttons, and then you press the SELECT button to select that item. Use the ARROW buttons to move a menu highlight to an option or a program. Use the UP and DOWN ARROW buttons to change channels while watching a program. When watching a program, pressing the LEFT ARROW button opens the Themes menu and the RIGHT ARROW button opens the Browse Banner.
The Receiver Receiver Back Panel The receiver back panel has ports you can use to connect the receiver to other devices (you may not need to use some of these ports). The back panel also has the power cord and phone jack. Tighten the connections only by hand. If you use a wrench you might over-tighten the connections and cause damage that would not be covered by the Limited Warranty. Receiver Fan and Air Holes The receiver has a fan behind the air holes.
Chapter 2 Parts of the System TV Set Out This connection provides good picture quality and good mono sound quality (even if you have a TV or other devices that provide stereo sound). If you use TV SET OUT to watch satellite channels, you must keep the TV(s) tuned to the same channel (either channel 3 or 4) as you selected on the Channel 3/4 Switch of the satellite receiver.
The Receiver Accessory Jack If you connect a multi-dish switch to the ACCESSORY JACK, or if you use an IR extender, you must set up the receiver properly. See Set Up the Accessory Jack on page 81. Power Cord Even when the receiver front panel’s green POWER LED is off, the receiver keeps working and it needs power. So, don’t unplug the receiver’s power cord unless you need to move the receiver or if it will not be used for an extended period of time.
Chapter 2 Parts of the System Remote Control Tip: If the receiver does unexpected things (for example, changes channels, starts DVR features randomly), you may have to change the remote control address. See Change the Address on page 26. This section describes the remote control and its buttons used to control the receiver. To find out how to use the remote to control other devices, see Control Other Devices with the Remote, beginning on page 68.
Remote Control Remote Control Batteries The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or carbon zinc, and don’t mix batteries of different kinds. Alkaline batteries last longer. Changing the Batteries 1. Press down on the battery cover’s top latch and lift the cover off. 2. Take out all of the old batteries. 3. Put the new batteries in.
Chapter 2 Parts of the System Remote Control Buttons SAT Mode Button Press this button to set the remote to SAT (“satellite”) mode. The SAT mode button’s back light lights up for two seconds to show you’ve set the remote to SAT mode. While the remote control is in SAT mode, the remote control buttons operate as described below to control satellite receiver functions.
Remote Control Power Buttons Press the blank POWER button to turn the receiver on or off. Use the TV POWER button to turn the TV on or off. See Set Up the Remote to Control Other Devices for instructions on programming the remote to control your TV. Menu Button Press this button to open the Main Menu.
Chapter 2 Parts of the System • While watching a program, press the THEME button (the LEFT ARROW button) to open the Themes menu. • To enter a number in a menu, highlight the place where you need to enter the number. Then, press the UP or DOWN ARROW button to increase or decrease the number in the highlighted place. Or, you can use the number buttons. Select Button Press this button to select the option you highlight in a menu, Program Guide, or Browse Banner.
Remote Control Cancel Button Press this button to cancel and return to the previous menu or to watch a program if there are no previous menus. Number Buttons • While watching a program, using the Program Guide, or using the Browse Banner, use these buttons to enter a channel number. • When you have the Program Guide open, enter a number of hours you want to skip forward with these buttons, and then press the RIGHT ARROW button. This is how you can quickly move the Program Guide forward.
Chapter 2 Parts of the System Change the Address Because UHF signals travel long distances and go through walls, a neighbor’s remote could control your receiver by mistake. To handle this problem, you can change the address on the remote and receiver as follows: 1. Make sure you turn on the TV and receiver. 2. Open the Important System Information menu by pressing the receiver’s front panel SYS INFO button. 3. The Important System Information menu shows a Remote Address. Write down this number: 4.
Receiver Menus Receiver Menus This section shows examples of the key menus the receiver displays on the TV screen and how to use them. Open or Close a Menu • Press the MENU button to open the Main Menu. You can open any other menu starting from the Main Menu. • Press the CANCEL button to close a menu. Make a Choice in a Menu Tip: Whenever a menu option has a number next to it, you can just press that number on the remote to instantly access it. 1.
Chapter 2 Parts of the System Here’s what to do: Tip: Any time you’re in a menu and want to immediately go back to watching your program, just press the View button. 1. Use the ARROW buttons to highlight an option. 2. Press SELECT to choose the option(s). 3. Select Save. Cancel a Procedure To cancel a procedure, press the remote control CANCEL or VIEW button before you do the last step of the procedure. • To go back to watch a program, press the VIEW button.
TV and VCR Connections TV and VCR Connections Use the following diagram and instructions to connect the satellite receiver to a TV and VCR (optional). TV Set Out to a TV - Connect a coaxial cable between the TV SET OUT on the receiver an the TV’s input. Be sure to set the CHANNEL 3/4 switch on the receiver to the channel you use to watch satellite TV. TV Set Out to a VCR (Optional) - Connect a coaxial cable between the TV SET OUT on the receiver and the VCR’s input.
Chapter 2 Parts of the System Notes Page 30
Chapter 3 Using the System Change Channels You can change channel on your satellite receiver while watching a program by doing one of the following: • Press the remote control UP or DOWN ARROW button to change the channel. • Use the NUMBER PAD buttons to enter the channel number you want. Note: If you apply a Favorites List, you can use the UP or DOWN ARROW buttons to change channels on the list you apply, or use the number buttons to change to any channel, even if it is not on your applied list.
Chapter 3 Using the System • Tip: Be sure to turn off the receiver (so the green power light is off) when you’re not using it. This way, the Program Guide will be automatically updated, and you won’t have to wait for it to be updated when you’re watching a program. • The Program Guide shows which Favorites List you apply. Pressing GUIDE scrolls through the available Favorites Lists: • All Chan - Displays all of the channels available on DISH Network.
Use the Program Guide Set the Channel Order in the Program Guide You can set up the Program Guide to list channels in ascending order (with the highest channel number at the top), or in descending order (with the highest channel number at the bottom). Note: If you don’t set a channel order, the Program Guide lists the channels in descending order. 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Channel Order option. 4. Select the Ascending or Descending option. 5.
Chapter 3 Using the System Note: When you use the Program Guide, if the receiver needs to get the latest information (which might take a few minutes), it’ll display a message that asks you to let it download new program information. As it downloads, the receiver displays a status bar. To avoid getting this message, turn the receiver off when you’re not using it. It’ll get the latest information by itself and maintain an updated Program Guide. 3.
Use the Browse Banner In this example, the Browse Banner shows information on a program we’re watching at the top, and information on another program at the bottom. The bottom Browse Banner displays the Favorites List that is currently applied. If the All Chan list is applied, the Browse Banner shows all channels. If another Favorites List is applied, the banner shows only the channels on that list. If you hide adult channels and lock the receiver, the banner doesn’t show adult channels.
Chapter 3 Using the System Buy a Pay Per View Program Once you confirm an order for a pay per view program, you can’t cancel thereafter and we’ll bill you for it. Tip: If you have a DSL line, the receiver’s modem may not be able to dial out. If so, you will need to get a DSL filter and install it between the receiver and the phone wall jack. You should be able to obtain one of these filters from your DSL provider. Remember: Enjoy your Pay Per View events but be careful.
Use Themes 3. Select the Purchase Info option. This opens a list of shows you’ve bought, both the ones you’ve watched and the ones you haven’t watched yet. 4. Select the Cancel option to close the list. Use Themes 1. While you watch a program, press the THEME (LEFT ARROW) button to open the Themes (Theme Categories) menu. 2. Select a Theme category. This opens a list of programs that match the Theme you selected like this example.
Chapter 3 Using the System 4. Highlight the program you want. You can press the INFO button for more information about the program you highlight. If you do, press the CANCEL button to go back to the list of programs. 5. Press the SELECT button to watch the program or set a timer. Use Favorites Lists Tip: Favorites Lists let you set up lists of your favorite channels.
Use Favorites Lists Set Up or Change a Favorites List 1. Press the MENU button. 2. Open the Favorites Lists menu. 3. Select the list you want to change. A check mark shows up next to the list. For example, here we selected List 1. Tip: Be sure to set up a list of your favorite channels because it makes finding programs to watch much easier! 4. Select the Modify List option. Note: You cannot modify the All Chan and All Sub lists. 5.
Chapter 3 Using the System Tip: It’s easy to apply a Favorites List. Just press GUIDE on the remote repeatedly, and watch for the name of your list to appear in the upper left most area of the Program Guide 5. Select a letter on the on-screen keypad (it’s just like selecting a menu option). For example, here we selected B. Do this again to spell out the name. You can enter up to eight letters, numbers, or spaces.
Use the Search Feature 4. There are two ways to enter the name of the program you want to find: • Use the UP, DOWN, LEFT, and RIGHT ARROWS to scroll around on the virtual keyboard and then select the letters you want. • Use the remote control number pad to enter the letters in the Name box. Numbers 2 through 9 have telephone-style numbers written above them. To enter an H, for example, press 4 twice because H is the second letter listed above the 4 on the number pad.
Chapter 3 Using the System 8. If the Create An Event Timer menu opens, select Create to record the program. See Use Event Timers for more options on setting up timers. 9. After setting up the timer, select Cancel to exit the menu or press View to go back to watching a program. Use Locks Tip: You can lock out programs by a rating such as PG-13, or you can lock out entire channels. The Locks feature allows you to lock out certain programming, channels, or receiver functions.
Use Locks Set or Change the Password 1. Press MENU and then select the Locks menu. Note: If you’ve locked the receiver previously, you must enter the existing password to open the Locks menu. So, unless you know the password you can’t change it. 2. Select the Change Password option. 3. Use the number buttons to enter the password you have now. The receiver displays stars (*) as you enter the digits of the password. When you enter the last digit of the password, the receiver highlights the OK option.
Chapter 3 Using the System • Rating Codes: G: General Audience. Suitable for young children. PG: Parental Guidance suggested. PG-13: Parental Guidance suggested. Not recommended for children under 13. R: Restricted. Not recommended for children under 17 unless accompanied by an adult. NC-17: Not recommended for Children under the age of 17. NR/AO: Not Rated/Adult Oriented Expanded Ratings: L: Language. Adult language. V: Violence. Graphic Violence. SC: Sexual Content. Sexual scenes. N: Nudity.
Use Locks Set or Change Channel Locks Note: You can lock any channel, even a pay per view channel. 1. Press MENU and then select the Locks menu. 2. Select the Channel Locks option. Select the channel(s) you want to lock. A checkmark shows up next to the channel(s), as you can see in this example. 3. To unlock a channel, select that channel. The checkmark next to the channel goes away. 4. Select the Save option to save your changes. 5. You must lock the receiver to apply the lock you just set.
Chapter 3 Using the System To unlock the receiver front panel buttons: 1. Press MENU and then select the Locks menu. 2. Select the Front Panel Lock options Unlock Front Panel Buttons popup displays. 3. Select the Yes option. Lock or Unlock All Pay Per View Programs Note: This locks all pay per view channels. You can lock one or more channel(s) with channel locks or rating code locks. To lock all pay per view programs: 1. Press MENU and then select the Locks menu. 2. Select the Lock PPV option. 3.
Use Locks Hide or Show All Adult Channels You can keep the Program Guide, Themes lists, Favorites Lists, and the Browse Banner from showing any adult channels. This means no one can tune to adult channels with the remote control UP or DOWN ARROW button or number buttons. Note: This locks all adult channels. You can lock one or more adult channel(s) with channel locks or rating code locks. Tip: You can lock single adult channels or all adult channels.
Chapter 3 Using the System When You’ve Locked the Receiver • If you try to watch a locked channel or program, erase a protected DishDVR recording, or open the Locks menu, the receiver displays a message that tells you to enter the password. • The receiver gives you three tries to enter the right password. If you can’t do this, the receiver doesn’t let you try again for several minutes. If you enter the right password, you can watch a locked channel or program or open the Locks menu.
Use Event Timers • If you use an event timer, you can record only the channel you’ve got tuned. This means you can’t record one program and watch or record another “live” program at the same time. • If you open a menu while you record to a VCR, the tape may record the menu. If you change the volume or press the MUTE button, the tape may record the change depending on how your VCR is connected in your system.
Chapter 3 Using the System When an Event Timer Works Only during the five minutes right before an event timer works, you’ll see a small picture of a clock blinking on the TV screen. This clock goes away when the program begins. While you see the clock, you can do either one of the following: Tip: You can also press the SELECT button to see more information about the event timer. • Press the remote control CANCEL button to clear the clock from the TV screen.
Use Event Timers Set an Automatic Event Timer 1. Highlight and select a future program in the Browse Banner, in the Program Guide, or in a Themes list. This opens the Create an Event Timer menu. 2. Select a Timer Type option. A check mark shows up next to the option you select. For example, here we selected the DVR option. 3. Select a Timer Frequency option. A check mark shows up next to the option you select. For example, here we selected the Once option. 4.
Chapter 3 Using the System Set a Manual Event Timer Use a manual event timer to manually set the start and stop time of a recording. This is useful for recording all of a sports event, even if it goes into overtime. Or, you can record part of a program, or several programs one after the other. Notes: • Before you set a manual timer, use the Program Guide or program lists to find the start and end times you want to set. • You can’t set a manual timer for a pay per view program.
Use Event Timers 4. Select a Timer Type option. A check mark shows up next to the option you select. For example, here we selected the DVR option. 5. Select a Timer Frequency option. A check mark shows up next to the option you select. For example, here we selected the Once option. 6. Select a channel: Either: Use the UP or DOWN ARROW button to highlight a channel. Then, press the SELECT button. Or: Use the number buttons to enter a channel number. 7.
Chapter 3 Using the System Edit an Event Timer • You can edit any type of event timer. • You can change any feature of an event timer. • When you edit an automatic event timer you change it to a manual event timer. A manual timer works at the times you set, which don’t have to be the actual program times. • You can change one type of event timer to any other type of event timer and back, within the limits on each type of timer.
Use Event Timers 7. If you want to change the Start Time, the End Time, or the Date, select the Set Date/Time option. This opens the Set Date/Time for Manual Timer menu. Note: If you don’t want to change the date or time, please skip to step 10. 8. Use the number buttons to enter the Start Time (make sure you select AM or PM) and the End Time, (make sure you select AM or PM). Note: The menu displays zeroes for you in numbers like “0925”. 9. Use the number buttons to enter the Date. 10.
Chapter 3 Using the System 3. Select an event timer you want to delete. A check mark shows up in the box next to the event timer. For example, here we selected a DVR event timer. 4. Select any other timer(s) you want to delete. 5. Select the Delete option to delete the timer(s) you selected. Pay Per View Programs and Locked Programs Tip: You must buy a Pay Per View event before you can set an automatic event timer for it. And you cannot set a manual event timer for any Pay Per View event.
Use Event Timers • To use VCR Event Timers, you must set up the receiver to control the VCR (see below). If the receiver can’t control the VCR, use an AutoTune Event Timer to tune the receiver to the channel you want to record. Use the timers built into the VCR to start and stop the VCR at the right times. • The receiver’s front panel IR BLASTER sends an IR signal to control the VCR. This signal can bounce off walls or other objects on its way to the VCR. This works in most home setups.
Chapter 3 Using the System 8. To test the device code, highlight the Test option. The receiver displays a message that warns you to make sure you turn the VCR on. 9. Press the SELECT button to start the test. The VCR records for a few seconds, stops, and then rewinds. 10. The receiver displays a message that says the VCR test is done. Do what the message says. If the VCR did not do the test, enter another device code from the table, and then do step 8, step 9, and this step again. 11.
Use Dolby® Digital Sound When You Get a Call When you receive a call, you will see a Caller ID popup with the same kind of information you see on your regular phone or Caller ID device. You can select OK to close the message. If you do nothing, it will disappear after 20 seconds. If you are in a menu when a call comes in, you will see a different Caller ID popup screen.
Chapter 3 Using the System 4. Select the Dolby® Digital option. 5. Select one of the options below. If you select the Dolby® Digital/PCM option and the amplifier can’t process both types of signals, you could damage the speakers. Please see the user’s manual that came with your amplifier for more details. • Dolby® Digital Only - Select this option if the amplifier can • PCM Only - Select this option only if the amplifier can’t process Dolby Digital signals.
Use the DishDVR Features On-Demand Recording You can record a program on now or a future program to watch later, or you can keep your recording. You can pause, go back to play, reverse, skip back, fast forward, or skip ahead through a recorded program. You can also use slow motion forward and backward, and frame advance and reverse while using the DishDVR’s auto recording feature. You can play back a program you already recorded and record a new program at the same time. For more information, see page 62.
Chapter 3 Using the System Press the PAUSE button and then press the FWD button to forward the program in slow motion. When you press the FWD button once the program advances at 1/15 the speed of normal play. Press the FWD button twice to forward at 1/4 as fast as normal play. Press the FWD button three times to play the program. Note: Of course, you can’t “forward” into the part of a “live” program that hasn’t been broadcast yet. Press the PLAY button to watch the program.
Use the DishDVR Features Stop Recording a Program • Press the remote control’s STOP button. When you press the RECORD button, you control how long the receiver records. The receiver won’t stop recording too soon. This also means you must remember to stop the recording! You can use an Event Timer to start and stop the recording: • Use Quick Record to set a one-time DVR event timer for a future program. Please see page 50.
Chapter 3 Using the System • • Select the Start option to play back the event from its start. Select the Start Over option to play back the event from its start. Select the Stop option to stop play back and go back to the event’s information menu. Select the Resume option to play back the event from where you stopped it before, if ever. Select the Protect option to “protect” the event. The receiver will ask you before it records over the event. Select the Unprotect option to “unprotect” the event.
Use the DishDVR Features • Press the PLAY button to play back or go on with a paused play back. Also, press this button to switch from fast forward or reverse back to normal play back. • Press the SKIP BACK button to skip back about ten seconds in the event. Press this button again to skip back again. • Press the PAUSE button and then press the SKIP BACK button to reverse the recording one frame at a time. • Press the SKIP AHEAD button to skip ahead about 30 seconds in the event.
Chapter 3 Using the System More About the DVR Features Auto Recording • Whenever you turn the receiver on, it’s auto recording. • With auto record, you can record up to about an hour of a program. This total recording time applies to auto recording only. • The receiver needs more room to record programs with more action. So, the total recording time isn’t exact. • After about an hour, the receiver starts to record over its oldest audio and video to have room for new audio and video.
Use the DishDVR Features Copy Recordings to Videotape You may want to keep a videotape copy of a recording you made on the DishDVR. Or, if the receiver is out of room, maybe you’ll want to move recordings to a videotape to store them. Many satellite TV programs and films are copyrighted. In some cases, copyright law may apply to private, in-home recording. You will not be able to play back events with full digital audio and video quality from a videotape.
Chapter 3 Using the System Control Other Devices with the Remote This section describes how to use the remote to control a TV, a VCR, or other devices. For information on how to use the remote to control the receiver, see Remote Control on page 20. You can set up the remote to control the satellite TV receiver and up three other devices. These devices can be a TV, a VCR or DVD player, and a third device.
Control Other Devices with the Remote Set Up the Remote Control You can set up the remote to control other devices using the device codes listed on page 120. 1. Turn the device on. Use the device’s front panel buttons or its remote control. 2. Find the brand name of the device in the tables starting on page 120. If the brand isn’t listed, see Scan for Device Codes on page 70. 3. Press and hold the mode button until all the other mode buttons light up, and then let go of the button.
Chapter 3 Using the System Scan for Device Codes If the code for your device is not listed in the tables starting on page 120, use this procedure to scan the remote control’s memory for the device code. 1. Turn the device on. Use the device’s front panel buttons or its remote control. 2. Press and hold the mode button until all the other mode buttons light up, and then let go of the button. For example, hold the TV mode button for a TV until all of the other mode buttons light.
Control Other Devices with the Remote Check the Device Codes You can find out what device code you’ve set for each remote control mode. 1. Press and hold the mode button until all the other mode buttons light up, and then let go of the button. For example, hold the TV mode button for a TV until all of the other mode buttons light. When you let go, the TV mode light will flash. The mode button flashes. 2. Press the Pound (#) button twice. Watch the mode light to determine your code.
Chapter 3 Using the System Remote Control Buttons Control the Receiver When you get the remote it’s already set up to control the receiver. But, you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons. For information on the remote buttons that control the receiver, please see Remote Control on page 20. Control a TV (or a Second TV) Only the buttons described here control a TV. Some of the buttons described here may not control your TV.
Control Other Devices with the Remote Up/Down Arrow Buttons Use these buttons to change channels on the TV. Note: These buttons do not change the channels on the TV if the remote control is in limited mode. Select Button The SELECT button works as the ENTER button for a TV. Recall Button Press this button to go back to the last TV channel you watched. Press it again to switch between the last two TV channels you watched. Number Buttons Use these buttons to directly enter a different channel.
Chapter 3 Using the System TV/Video Button Use this button to switch the VCR between its TV mode and its VCR mode (see your VCR user’s manual for information). Power Button Press the blank Power button to turn the VCR on or off. Press the TV power button to turn the TV on or off. Mute Button Press this button to turn the TV sound off or on. Up/Down Arrow Buttons Use these buttons to change channels on the VCR. Note: If you are using the remote control in Limited Mode, the TV will not change channels.
Control Other Devices with the Remote Number Buttons Use these buttons to enter channel numbers. Note: If you are using the remote control in Limited Mode, the TV will not change channels. Control a Cable TV Box Only the buttons described here control a cable TV box. Some of the buttons described here may not control your cable TV box. Please see your cable box user’s manual for information about the box’s features. AUX Mode Button You must first set up the remote to control the cable TV box.
Chapter 3 Using the System Up/Down Buttons Use these buttons to change channels on the cable box. Select Button Press the Select button in place of the ENTER button for the cable box. Recall Button Press this button to go back to the last cable box channel you used. Press it again to switch between the last two cable box channels you used. Number Buttons Use these buttons to enter channel numbers. Control a Tuner or Amplifier Only the buttons described here control a tuner or amplifier.
Control Other Devices with the Remote Mute Button Press this button to turn the sound off or on. Volume Button Press this button to raise (+) or lower (-) the volume. Up/Down Arrow Buttons Use these buttons to change channels on the tuner or amplifier. Select Button This button works as the INPUT SELECT button for the tuner or amplifier.
Chapter 3 Using the System 5. Press the POUND (#) button. The AUX mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The device’s volume changes and the AUX mode button lights instead of the TV mode button. To set the remote back to control the TV volume: 1. Press and hold the TV mode button for three seconds, and then let go of it. The TV mode button will blink. 2. Press the POUND (#) button. 3.
Upgrade the Receiver Software Upgrade the Receiver Software Once in a while, we may upgrade your receiver’s software for free. You can set up the receiver to Receive a Software Upgrade and/or Set Up the Receiver to Tell You About Upgrades. Receive a Software Upgrade 1. Make sure you turn the receiver off, so its green front panel POWER light is off. To do this, press the remote control’s blank POWER button while the remote control is in SAT mode. 2.
Chapter 3 Using the System Reset the Receiver You can reset the receiver with the setup it had when you bought it. If you reset the receiver, you throw away all Favorites Lists except All Chan and All Sub. If you reset a locked receiver, you keep the locks. If you reset an unlocked receiver, you throw away the locks. If you lock the receiver, even resetting it won’t bypass a lock or unlock the receiver. You can’t reset the receiver to get rid of a password you forget. 1. Press the MENU button. 2.
Set Up the Accessory Jack 4. Select a language in the Languages list. A check mark shows up in the box next to the language. For example, here we selected Spanish. Note: If the program is broadcast in a language that isn’t listed, select the Alternate option to hear that language. If the program is broadcast only in the listed languages, select the Alternate option to hear English. 5. Select the Save option to save your choice.
Chapter 3 Using the System Notes Page 82
Chapter 4 Installation Instructions How to Use these Instructions These instructions guide you through the installation of a satellite system which includes your DishPro receiver (included with this manual), and a DishPro antenna system that can be identified by the DishPro logo shown below.
Chapter 4 Installation Instructions 2. Make sure that the remote control batteries are fresh, and are installed properly. If needed, make sure that the remote is in SAT mode to control the satellite receiver. 3. Turn ON the television and receiver. 4. Display the Point Dish and Signal Strength menu by pressing MENU and and then 6-1-1 (unless the receiver already displays this menu). 5. If you Point Dish/Signal screen looks like the one on the left, continue to step 6.
Installing a DISH 500 Antenna Mounting the Dish 1. Using these azimuth and elevation angles, find a location for the satellite dish which can be pointed towards the satellites located at these angles. With a compass, find the required azimuth angle. Then, use the elevation angle to find out how high the satellites are in the sky from your location. Make sure nothing blocks the line of sight between the dish and the satellites. 2.
Chapter 4 Installation Instructions 4. Assemble the satellite dish as shown below, except do not attach the Ybracket or LNBF at this time. 5. Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on 84. Tighten the skew bolts securely to keep the dish from rotating. Once the skew is set, do not try to fine-tune this angle when aiming the dish. 6.
Installing a DISH 500 Antenna Note: You can have as much as 200 feet of cable between the DishPro LNBF and the DishPro receiver. However, you must use only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say "Swept tested for 2150 MHz." If you have any doubt about this, ask your DISH retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150 MHz. These other cables may cause signal loss.
Chapter 4 Installation Instructions below. Be sure there are no multi-dish switches between the LNBF and the receiver. Port 2 Port 1 Connect to Port 1. It’s on the left when the LNBF is pointed towards you 10. Attach the LNBF to the Y-bracket using the two LNBF screws. 11. Slide the dish assembly down onto the mast. Make sure the pivot bolt rests on the top of the mast. Turn the dish assembly so that it points in the general direction of the satellites, using the azimuth angle from 84. 12.
Installing a DISH 500 Antenna 16. Select Cancel or OK to return to the Point Dish/Signal screen. Make sure the check mark is next to 119 West. If not, move the highlight to 119 West and press SELECT. Notice the signal strength bar. This is used to help you aim the dish by showing the strength of the signal you are receiving. Look at the signal strength bar while you aim the dish. Don’t stand in front of the dish while you aim it, because your body will block the satellite signal.
Chapter 4 Installation Instructions 19. You are now ready to verify reception from both satellites. Select the Check Switch option. When the Check Switch menu opens, select Check or Test. The receiver shows you a message that it is checking the switches. When the procedure is finished, you will see an Installation Summary screen. This screen may look different than the one shown below.
Installing a DISH 500 Antenna 23. After you select Yes, the receiver will begin taking a software upgrade. You will see a Warning that “Vital program information will now be downloaded into your receiver.” You will also see a status bar showing the progress of this upgrade. 24. Once the software upgrade is complete, you will see a message that your receiver’s memory is being upgraded. Do not disturb the receiver while the receiver’s memory is being upgraded.
Chapter 4 Installation Instructions 2. Make sure the check mark is next to the satellite your dish will be pointed toward. 3. If your Point Dish/Signal screen looks like the one on the left, continue to step 4. If your Point Dish/Signal screen looks like the one on the right, select Peak Angles and the Dish 300 option. Azimuth: Elevation: 4. Select Peak Angles. 5. Use the number buttons on the remote to enter your ZIP code to get the necessary azimuth and elevation.
Installing a DISH 500 Antenna 10. Press CANCEL to exit back to the Point Dish/Signal menu. 11. Point the dish for the strongest possible signal, following the instructions that came with it and the DishPro wiring diagrams that start on page 94. 12. Connect any switches in your system, using the instructions which came with the switch(es). 13. Select Check Switch from the Point Dish/Signal menu. When the Check Switch menu opens, select Check or Test.
Chapter 4 Installation Instructions DishPro Wiring Diagrams DISH 500, One DishPro Twin LNBF, Two DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
DishPro Wiring Diagrams DISH 500, One DishPro Quad LNBF, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. To four DishPro receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
Chapter 4 Installation Instructions DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro LNBF, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
DishPro Wiring Diagrams Two Dishes, Three Single-Output DishPro LNBFs, Three Cables, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Chapter 4 Installation Instructions Two Dishes, One DishPro Twin LNBF, One DishPro Single LNBF, One DishPro Compliant Splitter, Two DishPro 21 Switches, Two Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
DishPro Wiring Diagrams Two Dishes, Two DishPro Single LNBFs, Two DishPro Compliant Splitters, Two DishPro 21 Switches, Two Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Chapter 4 Installation Instructions One DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro Single LNBF, and One DP21 Switch This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. Note: This setup supports only one receiver from three satellite locations and the other receiver from only two satellite locations.
Running Coaxial Cable Running Coaxial Cable 1. Using the shortest path possible, run the coaxial cable(s) from the ground block or switch to the satellite receiver(s). Do not kink or pinch any cable. Cables should be bent only in gentle curves. Do not use a longer cable between the satellite dish and the receiver than is specified in the DishPro or Legacy system installation instructions.
Chapter 4 Installation Instructions Connecting Each Receiver to a Phone Line You must keep each receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the Dish Interactive features. Run a telephone cable with a standard RJ-11 connector from each receiver’s back panel PHONE JACK to an active telephone connection. Note: You may be able to use a wireless telephone extender.
Connecting Each Receiver to a Phone Line 5. Select one of the following: • If you do not need to dial a prefix, select the No Prefix option. • If you need to dial a prefix (for example, dial 9 to get an outside line), select the Prefix Code option. The receiver displays the same number of boxes (highlighting the first box) where you must enter the digits. Use the Number Pad to enter the prefix code. As you enter each number, the highlight moves to the next box. 6. Move the highlight to the Save option.
Chapter 4 Installation Instructions Notes Page 104
Chapter 5 Reference USE THE TROUBLESHOOTING TABLES You can often save yourself time if you troubleshoot the system before you call the Customer Service Center! 1. If the receiver displays an Error message on the TV screen, see the On-Screen Messages table on page 112. Also, check the cables and make sure their connections are tight. If the receiver doesn’t display an Error message, go on to step 2. 2.
Chapter 5 Reference CHANNEL CHANGES What’s Happening What’s Wrong What You Can Do • Carefully enter the channel number you want again. • Press the remote control RECALL button to go back to the previous channel number. • To buy a channel, call the Customer Service Center at 1-800-333-DISH (3474). If you apply a Favorites List that’s not All Chan, the receiver skips channels that aren’t on the applied list. • Press GUIDE until All Chan is the active Favorites List.
Use the Troubleshooting Tables DOLBY DIGITAL SOUND What’s Happening Instead of Dolby® Digital sound, you hear only regular stereo or non-stereo sound. What’s Wrong What You Can Do • Maybe the program you’re watching doesn’t have Dolby Digital sound. • Not all programs have Dolby Digital sound. Check the program’s Program Guide entry for the (DD) mark. • Maybe you selected the wrong sound option on the Dolby Digital Setup menu. • • Maybe the amplifier/decoder can’t process Dolby Digital sound.
Chapter 5 Reference EVENT TIMERS What’s Happening What’s Wrong What You Can Do Remember, a Once event timer works just one time for one program, at the program’s actual time. A Mon-Fri event timer works Monday through Friday on the same channel at the same time, not keyed to any program. A Daily event timer does the same, Monday through Sunday. A Weekly event timer works once a week on the same channel at the same time, not keyed to any program.
Use the Troubleshooting Tables EVENT TIMERS What’s Happening You set a VCR Event Timer, but the VCR doesn’t record the program you want. What’s Wrong • • • Maybe you didn’t turn on the VCR, or put a rewound tape in, or maybe you took the write-protect tab off the tape. If you use the receiver back panel TV Set Out ports in the wiring setup, maybe you didn’t set the receiver channel 3/4 setting and both the VCR modulator output and viewing channel to either 3 or 4.
Chapter 5 Reference FAVORITE LISTS What’s Happening What’s Wrong What You Can Do You press the remote GUIDE button while you’ve got the Program Guide open. You find you can apply only the All Chan list or the All Sub list. If you don’t add channels to any custom Favorite List, you can apply only the All Chan list or the All Sub list. You must add channels to a custom Favorite List before you can apply it. You try to change the All Chan list or the All Sub list. The receiver displays an Error message.
Use the Troubleshooting Tables MENUS What’s Happening What’s Wrong What You Can Do You’re using a menu, and it suddenly closes. The receiver “times out,” and closes any menu after several minutes with no action. This throws away any changes you make, but the receiver is still okay. Start over again. A menu option is “grayed out,” and you can’t select it. The option is for a feature that may come with a future software upgrade. Ignore the option. In the Program Guide, a channel has a red background.
Chapter 5 Reference ON-SCREEN MESSAGES Note: Here we list on-screen messages in message number order. Just find the message number in the upper right-hand corner of the message, and then find the same number on the Left-hand side of this table. Message Number 001 What’s Wrong Maybe there’s a problem with the multi-dish switch. Make sure all the cables are in place, and their connections are tight. • If this doesn’t work, call the Customer Service Center for help. Check the local weather.
Use the Troubleshooting Tables Message Number What’s Wrong • 015 018 019 • What You Can Do Maybe you just plugged in the receiver, and it’s acquiring the satellite signal. • Wait a few minutes to see if the message goes away. • Make sure all the cables are in place, and their connections are tight. Maybe the receiver briefly lost the signal. • Make sure the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight.
Chapter 5 Reference Message Number What’s Wrong What You Can Do 061 You set up the receiver to get an upgrade of the latest software via the satellite signal. It’s very important for the receiver to get the latest software, so let it. This may take several minutes. Don’t disturb or unplug the receiver while it gets the upgrade. 074 The receiver gives you three chances to enter the right password. If you can’t, the receiver “times out” and won’t allow you to try again for several minutes.
Use the Troubleshooting Tables PAY PER VIEW What’s Happening What’s Wrong What You Can Do Someone orders a pay per view program without asking you. Maybe you were away from the receiver, and someone else used it. Lock pay per view. Remember, you have to pay for all programs you or anyone else buys with the receiver. If you lock pay per view, anyone who wants to order a pay per view program must enter the password. You find you can’t order a pay per view program.
Chapter 5 Reference PICTURE What’s Happening The receiver’s front panel POWER light is on, but the TV image: • is black (no picture), • is frozen, • has break-ups, • has “snow,” or • shows small squares of many colors. The receiver’s front panel POWER light is on, and there’s a picture on the TV screen, but the picture: • has sparkles or is grainy, • has a herringbone pattern, • lacks color or vertical hold, or wobbles, or • looks “washed out” or fuzzy.
Use the Troubleshooting Tables REMOTE CONTROL What’s Happening While you do a remote procedure, the remote control “times out.” You can’t find the remote control. When you press the remote control POWER button to turn the receiver on, the receiver’s front panel POWER light doesn’t turn on. When you press a button on the remote control, the device doesn’t do what you expect. When you press the remote control MUTE or VOLUME button, nothing happens.
Chapter 5 Reference SOUND What’s Happening What’s Wrong What You Can Do The receiver’s front panel POWER light is on and there’s a good picture on the TV set, but you don’t hear any sound. • Maybe you muted the sound, or set the volume so low you can’t hear it. • Check the volume level on the TV or audio device. Turn off the mute or turn up the volume. • Maybe you didn’t connect the audio cables the right way.
Test the System TEST THE SYSTEM START ANY TEST 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Diagnostics option. Note: “Diagnostics” are just “tests.” 4. Select the option for the test you want to do. Note: If we upgrade the receiver software,we may add new tests. TEST THE PHONE CONNECTION 1. Make sure you connect a phone line to the receiver’s back panel PHONE JACK. 2. Select the Connection option.The receiver displays a message that asks you to wait until the test is done.
DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, cable box, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes to not work, the remote may not control your device. In some cases codes may operate some but not all buttons shown in this guide.
Device Codes TELEVISION CODES NEC 505, 506, 507, 517, 523, 573, 627, 712 Nikkai 612, 613, 618 Nordmende 551 Normandic 717 Novabeam 561, 698 Nyon 701 Onwa 541, 691 Optonica 605, 607 Orion 694 Osaki 612 Panasonic 508, 509, 510, 511, 512, 566, 574, 685, 686,687,689, 697, 698, 700, 706, 714, 716 Device Codes TELEVISION CODES TELEVISION CODES SBR 588 Thompson 709 Schneider 588 Thomson 551, 616 Scott 526, 534, 537, 541, 593, 600, 691,696, 701 TMK 523, 573, 695 Toshiba 516,
Chapter 5 Reference VCR CODES Croslex 553 Curtis Mathes 554, 592, 605 Daewoo 534, 545, 546, 547, 593 Daytron VCR CODES VCR CODES Magnavox 527, 553, 554, 556, 565, 611 Samsung 517, 534, 579, 580, 591 Marantz 530, 554, 565, 585, 592, 594, 600, 601, 603 Sansui 532, 544, 562, 600, 621 Sanyo 546 MEI 554 549, 581, 582, 583, 608 DBX 594, 600 Memorex 533, 549, 554, 566, 581, 585, 588, 608 SBR 565 Dumont 549 Schneider 589 MGA 567, 568, 609 Scott 508, 559, 590 Mitsubishi 562, 56
Device Codes DVD PLAYER CODES DVD Players Codes Device Codes Tuner/Amplifier Codes Nakamichi 671, 694 NEC 716 Onkyo 660, 662, 678, 689, 699, 700 Aiwa 634 Hitachi 632, 635 JVC 636 Optimus 664, 697 Konka 637, 638 Panasonic 652, 707 Magnavox 626 Pioneer Mitsubishi 629 658, 661, 667, 668, 675, 679, 688, 692, 702 Panasonic 639 Proton 654, 705 Philips 640, 641, 642 Quasar 652, 707 Pioneer 619 RCA 655, 704, 729 RCA 627 Realistic 665, 666 Sanyo 643 Scott 659, 701 Son
Chapter 5 Reference Notes Page 124
Appendix A Installing a DishPro Receiver into an Existing System These instructions guide you through the installation of your new DishPro satellite receiver in an existing system where your satellite dish(es) has already been installed and pointed for the strongest possible signal. If your DishPro dish antenna(s) is not already installed, you will need to follow the Installation Instructions found in Chapter 4. There are two dish antenna systems that are covered by these installation instructions.
Appendix A 2. 3. 4. 5. 6. 7. 8. 9. Warning: Tighten all the coaxial cable connections only by hand. Using a wrench may over-tighten the connections, causing damage. Such damage is not covered by the Limited warranty. Connect a coaxial cable from the TV SET OUT connection on your receiver to your television's RF tuner input. Check to see that the Channel 3/4 switch on the new receiver's back panel is set to the same channel (3 or 4) as your TV. Plug in the receiver's power cord.
Appendix B Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix B Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
What the Warranty Does Not Cover Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
Appendix B Residential Customer Agreement Effective as of September 1, 2001 until replaced. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE.
Residential Customer Agreement C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in order to receive adult-oriented programming services. D.
Appendix B G. Changes in Services offered. DISH Network reserves the right to change the Services that we offer, and our prices or fees related to such Services at any time. If the change affects you, we will provide you notice of the change and its effective date. The notice may be provided on your billing statement or by other communication permitted under Section 9B.
Residential Customer Agreement D. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amounts owed to us, at our option we may suspend any or all Service until payment is received, and/or convert your annual or other multi-month subscription to a monthly subscription.
Appendix B C. DISH Network has the right to terminate your Services at any time without providing notice to you if: (i) you fail to pay your bill when it is due; (ii) we receive confirmation that you have received the Services, or any part of the Services without paying for them; or (iii) you otherwise violate the terms of this Agreement. D. If you Service is canceled for any reason, you are still responsible for payment of all outstanding balances accrued, including any applicable Fees. E.
Residential Customer Agreement 5. LEASED EQUIPMENT A. If you decide to lease your Equipment from DISH Network, such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right, at our discretion, to replace it with new or reconditioned equipment and to remove the equipment upon termination of Services. None of the equipment shall be deemed fixtures or part of your realty. Our ownership of the equipment may be displayed by notice contained on the equipment.
Appendix B B. It is your responsibility to impose any restrictions on viewing by you, other members of your household, or guests, and we shall have no liability to anyone due to or based on the content of any of the Services furnished to you. 8. WARNING AGAINST PIRACY It is a violation of several U.S. federal and state laws to receive any Services, or any portion of such Services, without paying for them.
FCC Compliance FCC Compliance The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules. On the rear panel of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
Appendix B If you experience trouble with this equipment, please contact Customer Service at 1-800-333-3474 for repair and warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. There are no customer repairable parts inside. Any attempts to repair the receiver will void your authorization to use it. Radio Interference This device complies with Part 15 of the FCC Rules.
Index Index A Event Timer Types 49 How Many Event Timers You Can Set 56 Manual Event Timers 48 Pay Per View Programs, Locked Programs, and Blacked-Out Programs 56 Power Off and Event Timers 56 Quick Record 50 Set a Manual Event Timer 52 Set an Automatic Event Timer 51 Start One Minute Early Check Box 50 When an Event Timer Works 50 When Event Timers Overlap 53 Accessory Jack Set Up the Accessory Jack 81 Adult Channels Hide or Show All Adult Channels 47 Audio Change Program Languages 80 Dolby® Digital Sou
Index M Menus 27 Radio Interference 138 Reset the Receiver 80 Set Up the Accessory Jack 81 Telephone Communication 137 Receiver Back Panel 17 Receiver Front Panel 15 Receiver Menus 27 Cancel a Procedure 28 Make a Choice in a Menu 27 Open or Close a Menu 27 Remote Control 20 Address, Change the 26 Attenuator, Install an 19 Batteries 21 Buttons 22, 72 Control Devices with the Remote 68 Device Codes, Check the 71 Device Codes, Scan for 70 Device Codes 69 Modes 68 Other Features 77 Set Up the Remote to Control
Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).
