Table of Contents Important Safety Instructions ......................... vii Introduction ........................................................ 1 WELCOME .................................................................... 2 HOW TO USE THIS GUIDE ............................................. 2 ABOUT YOUR DISH NETWORK ACCOUNT ..................... 4 WATCHING TV NOW ..................................................... 5 ADDITIONAL SERVICES .................................................
Table of Contents Watching TV ..................................................... 21 CHANGING CHANNELS ................................................ 22 USING THE PROGRAM GUIDE ...................................... 22 USING THE BROWSE BANNER ..................................... 24 USING THEMES AND SEARCH...................................... 25 Pay Per Programs ............................................ 27 PAY-PER-VIEW .......................................................... 28 DISH ON DEMAND ..
Table of Contents REVERSING, FAST FORWARDING, AND SKIPPING ......... 47 SLOW MOTION AND FRAME-BY-FRAME ....................... 47 RECORDING A LIVE PROGRAM .................................... 48 PLAYING A RECORDED PROGRAM ............................... 48 DELETING RECORDED PROGRAMS .............................. 49 GROUPING AND SORTING RECORDED PROGRAMS ....... 49 ENABLING RECORD LINK ............................................ 49 Record Future Programs .................................
Table of Contents Connections ..................................................... 85 CONNECTING TO THE TV ............................................ 86 CONNECTING TO YOUR DISH ANTENNA ....................... 90 CONNECTING THE PHONE LINE ...................................91 CONNECTING A BROADBAND INTERNET CONNECTION .. 93 CONNECTING AN OVER-THE-AIR ANTENNA.................. 93 SCANNING FOR OVER-THE-AIR CHANNELS .................. 94 USING TROUBLESHOOTING TOOLS ..............................
Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Introduction Introduction to DISH Network Services What you’ll find in this chapter: • WELCOME • HOW TO USE THIS GUIDE • ABOUT YOUR DISH NETWORK ACCOUNT • WATCHING TV NOW • ADDITIONAL SERVICES • ABOUT SATELLITE TV RECEPTION • WHY CONNECT TO A PHONE LINE OR BROADBAND • MOVING ON-SCREEN LOGO 1
Chapter 1 Welcome WELCOME Thank you for choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services—with high performance, ease of operation, and a wide variety of entertainment options.
Introduction How to Use this Guide Guide Conventions • • • • • The names of remote control buttons are all uppercase. Example: Press SAT. On-screen options are bold Example: Select System Setup. Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option. Back panel connections of the satellite receiver are small uppercase. Example: Look at the SATELLITE IN connections.
Chapter 1 About Your DISH Network Account ABOUT YOUR DISH NETWORK ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH Network account. Ordering Your Programming Packages Before you can enjoy your new receiver, order your programming packages. You can also add programming using the Customer Support Application through DishHOME (see page 44 for more details). 1 Press POWER on the front panel to turn on the receiver.
Introduction Watching TV Now WATCHING TV NOW After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch; pause live TV; and record your favorite shows. Finding a Program to Watch If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch starting on page 21.
Chapter 1 Watching TV Now Pausing Live TV Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone. For more about the pause feature of your receiver, see Pausing a Program on page 46. Recording and Playing Back a Program Take this tour to learn how to make basic recordings of your favorite shows. For more about the DVR features of your receiver, see Chapter 8 - Digital Video Recording starting on page 46.
Introduction Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 28. Be sure to connect an active phone line or broadband Internet connection to your receiver before you order a Pay-Per-View event (see the instructions on page 91).
Chapter 1 Why Connect to a Phone Line or Broadband Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellite, the programs will reappear.
Introduction Tips TIPS • • Always have the latest software - Turn off the receiver when you’re not using it. Order Pay-Per-View with your remote control - Keep an active phone line or broadband Internet connection connected to the receiver. Not only will you have PayPer-View at your fingertips, but you’ll also avoid unnecessary charges. QUESTIONS • • • How do I find something to watch? Refer to page 5. For more information on finding something to watch, see Chapter 3 - Finding Programs to Watch.
Satellite Receiver About Your Satellite Receiver What you’ll find in this chapter: • SATELLITE RECEIVER OVERVIEW • SATELLITE RECEIVER FRONT PANEL • SATELLITE RECEIVER BACK PANEL • REMOTE CONTROL • USING THE ON-SCREEN MENUS • USING TEXT FIELDS 11
Chapter 2 Satellite Receiver Overview SATELLITE RECEIVER OVERVIEW • This receiver is an advanced MPEG-4 dual-tuner, single-TV high-definition (HD) satellite receiver with integrated digital video recorder (DVR). • View and record DISH Network high-definition (HD) and standard-definition (SD) programming. • Watch one program while recording another program, or record two programs while watching a pre-recorded program.
Satellite Receiver Remote Control REMOTE CONTROL The remote control gives you access to all the features of your satellite receiver. You can set up the remote control to operate the satellite receiver and up to three other devices (see page 66). These devices can be a TV, a VCR or DVD player, and a third device. The remote control uses Ultra-High Frequency (UHF Pro) signals which travel long distances and go through walls and other solid objects.
Chapter 2 Remote Control Remote Control Buttons—SAT Mode To use the features described in this section, make sure you are in SAT mode by pressing the SAT Mode button.
Satellite Receiver Remote Control Remote Control Buttons—TV Mode To use the features described in this section, make sure you are in TV mode by pressing the TV Mode button. Remote programming is required.
Chapter 2 Remote Control Remote Control Buttons—VCR Mode To use the features described in this section, make VCR sure you are in VCR mode by pressing the VCR Mode button. You can use this mode to operate your DVD player instead of a VCR. Remote programming is required.
Satellite Receiver Using the On-screen Menus USING THE ON-SCREEN MENUS The on-screen menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: • Press MENU on the remote control to open the Main Menu, then select any of the other menus from the Main Menu.
Chapter 2 Using Text Fields List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Save or Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu. There are two types of lists: • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time.
Satellite Receiver Using Text Fields Using the On-screen Keyboard Use the on-screen keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Press SELECT to enter the characters you want. Using the Remote Control Number Pad Use the letters above the NUMBER PAD on the remote control—just like on a telephone—while the highlight is in the field.
Chapter 2 Tips TIPS 20 • If you do not do anything in a menu for several minutes, the menu automatically closes. This discards any changes you made, and displays the program you were watching. • On the remote control, press FORMAT/* to change the aspect ratio (display shape) of HD and SD channels.
Watching TV Finding Programs to Watch What you’ll find in this chapter: • CHANGING CHANNELS • USING THE PROGRAM GUIDE • USING THE BROWSE BANNER • USING THEMES AND SEARCH 21
Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver: • Use UP and DOWN ARROWS on your remote control • Enter a channel number with the NUMBER PAD Using the Up and Down Arrows While watching live TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
Watching TV Using the Program Guide • A green background behind a channel means that you can use your remote control to add the channel to your subscription. Press SELECT and follow the on-screen messages to order the channel. • The Program Guide shows which Favorites List is active. If All Chan is active, the Program Guide shows all available channels, whether or not you subscribe to them. The All Sub list shows only the channels in your subscription.
Chapter 3 Using the Browse Banner USING THE BROWSE BANNER Use the Browse Banner to see what other programs are on and not miss any of a program you are watching. Press the RIGHT ARROW (BROWSE) button to open the browse banner. When the Browse Banner is open, you will see the program information of the current channel displays at the top of the screen, and the Browse Banner displays at the bottom of the screen.
Watching TV Using Themes and Search USING THEMES AND SEARCH Use the Themes and Search Feature to find exactly what you want to watch. This section shows you how to use Themes to find your favorite programs by type (such as movies, sports, or news), or by keyword (if you’re looking for a particular actor or description). You can list and choose programs by the theme of their contents, for example, just movies or just sports. Use Themes and Search to quickly find programs based on: • Theme and Sub-theme.
Chapter 3 Tips Using Search History After you have searched previously for programs or other information, your receiver builds a history. You can use the Search History to re-search programming instead of typing the information again. Note: Use the Edit or Delete options to change or delete search keywords. TIPS • Press INFO to get more information about a highlighted program. • Press VIEW LIVE TV to cancel almost any screen and return to live TV.
Pay Per Programs Available Pay-Per-View Services What you’ll find in this chapter: • PAY-PER-VIEW • DISH ON DEMAND 27
Chapter 4 Pay-Per-View PAY-PER-VIEW To order Pay-Per-View programs using your remote control, you must connect the receiver to an active phone line or broadband Internet connection. After you order a PayPer-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events. Go to dishnetwork.
Pay Per Programs Considerations • The My Rentals option shows you how much time you have remaining on rented DISH On Demand Programs. • Be sure to keep Updates and Inactivity Standby enabled so that your receiver always has the latest DISH On Demand programs. See Scheduling Receiver Updates on page 83. CONSIDERATIONS Keep in mind these important considerations about Pay-Per-View and On Demand programs.
Chapter 4 Tips TIPS • You can set up the receiver to record Pay-Per-View programs. See page 56 for more details. • You can prevent others from ordering Pay-Per-View and On Demand programs by using locks (see page 38). • Keep an active phone line connected to your receiver so you can order Pay-Per-View and On Demand programs with your remote control. QUESTIONS • 30 How can I order a Pay-Per-View event for all my receivers? – Order on each receiver, one at a time with the remote control.
Favorites Lists Setting Up and Using Favorites Lists What you’ll find in this chapter: • WHAT ARE FAVORITES LISTS? • CREATING OR CHANGING FAVORITES LISTS • NAMING FAVORITES LISTS • USING FAVORITES LISTS 31
Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are custom lists of your favorite channels. You can create and change the lists, adding and removing channels as you wish. Your favorite channels can be grouped into up to four lists. • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List. When you use the remote control UP or DOWN ARROW to change channels, the receiver skips channels that are not on the list.
Favorites Lists Naming Favorites Lists NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want, up to eight characters long.
Chapter 5 Tips TIPS • Two lists cannot have the same name. • Pressing GUIDE to switch Favorites Lists functions only if you have added channels to the Favorites List. If you have not created a Favorites List, pressing GUIDE switches the receiver between the All Chan, All Sub, and All HD Lists. • Locked and hidden channels do not display in Favorites Lists. QUESTIONS • 34 Why are channels missing from the Program Guide? – You might have a Favorites List that does not contain those channels.
Locks Securing Your Receiver What you’ll find in this chapter: • WHAT ARE LOCKS? • CREATING OR CHANGING RATINGS LOCKS • CREATING OR CHANGING CHANNEL LOCKS • LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS • HIDING ADULT CONTENT OR LOCKED CHANNELS • LOCKING OR UNLOCKING THE FRONT PANEL • CREATING OR CHANGING A PASSWORD • LOCKING AND UNLOCKING YOUR RECEIVER 35
Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-bychannel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. • The receiver allows three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
Locks Creating or Changing Channel Locks 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Ratings Locks. 4 Highlight the least restrictive rating that you want to block. Press SELECT to lock the highlighted rating and all ratings more restrictive than it (for example, locking PG-13 automatically locks R and NC-17).
Chapter 6 Locking or Unlocking Pay-Per-View Channels LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS This locks all Pay-Per-View channels so that a password must be entered before ordering pay-per-view or on demand content. You also can lock individual Pay-Per-View channels by using channel locks. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK.
Locks Locking or Unlocking the Front Panel 3 Select Hide Adult to remove the adult channels from the channel lists or Show Adult to display the adult channels in channel lists. Select Hide Locked to remove locked channels from the channel lists or Show Locked to display locked channels in channel lists. 4 Select Yes. Make sure the receiver is locked as described on page 41.
Chapter 6 Creating or Changing a Password CREATING OR CHANGING A PASSWORD Set up your password before using the receiver locks. Channel Locks Lock System Front Panel Lock Change Password Lock PPV Select Lock System OR Change Password 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Change Password.
Locks Locking and Unlocking Your Receiver LOCKING AND UNLOCKING YOUR RECEIVER You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Setting Up a Password in the previous section). Be sure to refer to this section whenever you set any lock on your receiver. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
Chapter 6 Tips TIPS • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. QUESTIONS 42 • Why didn’t a lock I set take effect? You must lock the receiver for any lock you set to take effect. See page 41 for details.
Interactive TV Interacting with Your TV What you’ll find in this chapter: • DISHHOME • CUSTOMER SERVICE 43
Chapter 7 DishHOME Interactive TV DISHHOME INTERACTIVE TV Press DISH on the remote control to access the DishHOME features available with your service. You can order channels, check the news and weather, and even play games. Make sure you connect an active phone line to your receiver to use all the features available through DishHOME. CUSTOMER SERVICE An important feature of your satellite TV receiver is Customer Support.
Digital Video Recording Recording and Pausing Programs What you’ll find in this chapter: • WHAT IS DVR? • PAUSING A PROGRAM • REVERSING, FAST FORWARDING, AND SKIPPING • SLOW MOTION AND FRAME-BY-FRAME • RECORDING A LIVE PROGRAM • PLAYING A RECORDED PROGRAM • DELETING RECORDED PROGRAMS • GROUPING AND SORTING RECORDED PROGRAMS • ENABLING RECORD LINK 45
Chapter 8 What is DVR? WHAT IS DVR? The Digital Video Recorder (DVR) features let you watch TV the way you want. You can pause, reverse, or skip back through a program. Then you can continue watching TV. Also, you can record and play back programs with full digital audio and video quality, without a VCR. For example, if you get a phone call while you are watching a live or pre-recorded program, you can pause the program, talk on the phone for an hour, restart the program, and not miss any of the action.
Digital Video Recording Reversing, Fast Forwarding, and Skipping REVERSING, FAST FORWARDING, AND SKIPPING This section describes how to use the DVR buttons to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The onscreen bar shows how far you’ve gone.
Chapter 8 Recording a Live Program RECORDING A LIVE PROGRAM Use these steps to record a live program. Keep in mind, if you tune to a program after it starts, you can record only the part of the program after you tune to it. When you record a live program, you have the following recording options available: • Stop Recording Manually—the receiver records until you press STOP. • Extend End Time—you can extend the stop time for the recording.
Digital Video Recording Deleting Recorded Programs DELETING RECORDED PROGRAMS Use these steps to delete previously-recorded programs. 1 Press DVR two times (or press DVR and select My Recordings). 2 To delete multiple programs, select Edit. 3 Highlight and select the programs you want to remove, then select Delete. Select Yes to confirm you wish to delete the programs. GROUPING AND SORTING RECORDED PROGRAMS 1 Press DVR two times (or press DVR and select My Recordings).
Chapter 8 Tips TIPS • If you have a program paused, press PLAY to watch the program. Also, press PLAY to switch from forward or reverse to play. • Press VIEW LIVE TV to catch up with the program as it’s showing now. QUESTIONS • 50 How can I fast forward through commercials? If you’re watching a pre-recorded program or if you’ve delayed a live program, press SKIP FWD or FWD on your remote control. However, you cannot skip ahead while watching live TV.
Record Future Programs Setting Up and Using Timers What you’ll find in this chapter: • TIMERS AND RECORDINGS • CREATING AN AUTOMATIC TIMER • USING THE DAILY SCHEDULE • CREATING AN AUTOMATIC TIMER • CREATING A MANUAL TIMER • CREATING A DISHPASS™ TIMER • DELETING A TIMER 51
Chapter 9 Timers and Recordings TIMERS AND RECORDINGS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. DVR recordings are listed in the My Recordings screen, which you can find quickly by pressing DVR twice on the remote control.
Record Future Programs Using the Timers List • You can override a specific timer's priority by skipping or restoring a specific program. Select a timer in the Daily Schedule, then you'll have an option to Skip or Restore for that timer (see page 54). Timer Options The Timer Options screen lets you set the following: Note: Not all options not available for all timer types. • Protect Event—prevents your programs from being erased when the receiver fills up. • Set Channel—select a specific channel.
Chapter 9 Using the Daily Schedule USING THE DAILY SCHEDULE The Daily Schedule lists the timers that are planned for today, up to nine days in the future, and those that occurred in the recent past. Use the Daily Schedule to: • Review today's timers. You can choose to skip a scheduled timer, or restore a timer that was not planned to occur, perhaps because of a conflict with another program. See Timer Priorities on page 52.
Record Future Programs Using the Daily Schedule Reasons Why Timers are Skipped If a timer is skipped, the reason is stated on the Timers List. • Priority—this timer had a lower priority than other events being recorded at the time. • User—a user chose to skip that timer. • Duplicate event—there is already another timer set to record that program. • Event exists in DVR—the program was already recorded and can be seen in the Daily Schedule list. • Not a new episode—used for New Episode timers.
Chapter 9 Creating an Automatic Timer Special Considerations When Using Timers • For Locked Programs—you must enter the receiver password before you can create an automatic timer. You can create a manual timer for a locked program without entering the password. However, if you do this, when the timer operates the receiver may display only an error or password entry menu. • For Pay-Per-View Programs—you must order a Pay-Per-View program before you can create a timer for it.
Record Future Programs Creating a Manual Timer CREATING A MANUAL TIMER 1 Press MENU and select Daily Schedule. 2 Select Timers. 3 Select Manual Timer. 4 Select the Timer Frequency (see page 52 for more details). 5 Select a Timer Type (see page 52 for more details). 6 Select Options (see page 53 for more details). 7 Select the channel (satellite or over-the-air), using the remote control ARROWS or NUMBER PAD to find the channel. 8 Select Edit Time.
Chapter 9 Creating a DishPASS™ Timer CREATING A DISHPASS™ TIMER DishPASS lets you create timers to record programs automatically based on your search terms. When the receiver finds programs that meet your search term, it will automatically set a timer to record that program. As the program guide is updated, DishPASS will continue to find and record your shows based upon your search criteria.
Record Future Programs Deleting a Timer – Select Exact Match with the Title or Info. – Choose DishPASS when you select a future program within the Program Guide, Browse Banner or Search. This will enter the program's exact title. 8 Select Done. DELETING A TIMER 1 Press MENU and then select Daily Schedule. 2 Select Timers. 3 Select Edit List. 4 Select the timers to delete. 5 Select Delete. The timers are deleted.
Chapter 9 Tips TIPS • Make sure the Updates feature is enabled as described on page 83. This feature ensures the Program Guide will have the most up-to-date information, and can adjust or create timers accordingly. • Weekly, Daily, and Monday-Friday timers move only if the program is within one hour earlier or four hours later than the original time the timer was set up. These timers will adjust their length if their program's time block is extended and the change is reflected in the Program Guide.
Remote Control Setup Setting Up Your Remote Control What you’ll find in this chapter: • IMPROVING RECEIVER CONTROL • OPERATING OTHER DEVICES • THE RECOVER BUTTON • SENDING DISCRETE POWER ON AND OFF 61
Chapter 10 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Remote Control Address Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake. To prevent this, you can change the remote address. 1 Press SYSTEM INFO on the receiver's front panel.
Remote Control Setup Improving Receiver Control 1 Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button. 2 Press POUND (#) twice. The SAT mode button will flash the same number of times as the address number (for example, three flashes means address 3).
Chapter 10 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna on the back of the receiver straight up to improve its operation. The remote control antenna should be angled away so the tip is separated from the electronics by a couple of inches, if possible. If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver.
Remote Control Setup Improving Receiver Control Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver. To prevent such interference, you can install an F-connector attenuator between 6dB and 15dB. Attenuators are available from many consumer electronics parts stores. Adding this attenuator will help reduce interference from other devices, but it also cuts down how far away you can use the remote control.
Chapter 10 Operating Other Devices OPERATING OTHER DEVICES To use the remote control to operate other devices (such as a TV, VCR, DVD player, tuner, amplifier, or DISH Network satellite receiver), you must first program it to operate these other devices. You can do this by either following the instructions in Setting Up Using Device Code Tables on page 67, or the Setting Up Using Device Codes Scan procedure described on page 68.
Remote Control Setup Operating Other Devices Setting Up Using Device Code Tables Set up the remote to control other devices using the device codes listed on page 112. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information. Instructions Additional Information 1 Turn the device on. Use the device’s front panel buttons or its remote control.
Chapter 10 Operating Other Devices Instructions 10 If the code doesn’t work, repeat steps 3 through 9 with the next device code from the tables. Additional Information Try every code listed for your brand until one works for your device. 11 If you can’t find a code that works try, Setting Up Using Device Codes Scan that follows.
Remote Control Setup Operating Other Devices Instructions Additional Information 5 Press the UP or DOWN ARROW As you press the UP or DOWN ARROW, the remote tries each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device will flash rapidly eight times when you’ve scanned all the codes for that device. repeatedly until the device turns off. 6 Press POUND (#).
Chapter 10 Operating Other Devices Instructions 2 Press the POUND (#) button twice. Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero. 70 Additional Information For example, if the code is 570, the mode button flashes five times, pauses, flashes seven times, pauses, and flashes once quickly. For AUX mode: The first group of flashes tells you what the AUX mode controls.
Remote Control Setup Operating Other Devices Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier. When the remote control is set up as described on pages 66 and 71, press the AUX mode button to set the remote to AUX mode. The AUX mode button will stay lit for two seconds to show you’ve set the remote to AUX mode. Make sure to keep the remote in AUX mode to use the following buttons.
Chapter 10 Operating Other Devices 2 Press the POUND (#) button. 3 Press the PLUS side of the VOLUME button. 4 Press 0. 5 Press POUND (#). The AUX button flashes three times. To confirm the VOLUME buttons are operating the tuner/amplifier’s volume control, press SAT and then try adjusting the volume. Your tuner/amplifier’s volume should change rather than your TV’s volume. To Use the TV’s Volume Control 1 Press and hold the TV button until all the mode buttons are lit, then let it go.
Remote Control Setup The Recover Button 2 1 Model ID Receiver CAID Smart Card ID Software Version Boot Strap Version Billing & Programming Technical Assistance Internet Address Receiver Mode Location ID Done 4 AUX ViP612 CVR-SD R0079256789-30 S1907972574-12 DNASP206 Dsh689 AEE2WAND-N 1010WAND 1-800-333-DISH(3474) 1-800-333-DISH(3474) dishnetwork.
Chapter 10 Sending Discrete Power On and Off Note: Press any remote control button other than RECOVER to end this procedure. SENDING DISCRETE POWER ON AND OFF Discrete power ON and power OFF IR commands are used when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the satellite receiver is reliably in one state or the other.
Customizing Receiver Personalizing Your Satellite Receiver What you’ll find in this chapter: • USING MULTIMEDIA • USING CALLER ID • CUSTOMIZING THE GUIDE AND CHANNEL LISTS • CHANGING LANGUAGES • USING CLOSED CAPTIONING • USING DOLBY® DIGITAL SURROUND SOUND • RESETTING TO FACTORY DEFAULTS • SCHEDULING RECEIVER UPDATES • INACTIVITY STANDBY 75
Chapter 11 Using Multimedia USING MULTIMEDIA Photos You can transfer photos from compatible USB storage devices and cameras to view on your TV using your DISH Network receiver. Now you don’t have to pass photos around or have a crowd of people hover around your digital camera.
Customizing Receiver Using Caller ID USING CALLER ID If you subscribe to Caller ID from your local phone company and your receiver is connected to a phone line, enabling the Caller ID feature allows the receiver to display the names of people and/or telephone numbers as they call on your TV. Setting Up Caller ID Display Use these instructions to enable or disable Caller ID. Caller ID Screens When you receive a call, you will see a Caller ID popup screen. Select OK to dismiss the message.
Chapter 11 Customizing the Guide and Channel Lists Using Caller ID History Your receiver also stores a history of the incoming calls. Use the following steps to view and delete numbers from your Caller ID History. CUSTOMIZING THE GUIDE AND CHANNEL LISTS You can set up the on-screen Program Guide to list channels in descending order, with the highest channel number at the bottom of the screen, or in ascending order, with the highest channel number at the top of the screen.
Customizing Receiver Customizing the Guide and Channel Lists Changing the Guide Display The receiver comes set to display the Program Guide with video in the upper right corner. However, you can change the way the Program Guide displays. • Standard - Partial Guide with Video. This is the default option. The Program Guide displays video in the upper right corner and 1.5 hours of schedule per page. • Enhanced - Partial Guide with Video. Choose this option if you’d like larger text on your Program Guide.
Chapter 11 Changing Languages 1 Press MENU, select System Setup, and then Local Channels. 2 Select Chan Display. Note: Changing the channel display preference may cause timers on those channels to be lost. Review your timers list after making any changes (refer to Using the Timers List on page 53).
Customizing Receiver Using Closed Captioning USING CLOSED CAPTIONING The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Also, you can display captions when you play back programs recorded using the receiver’s DVR (Digital Video Recorder), even if you didn't have closed captioning turned on when the program was recorded. Note: Not all programming contains closed captioning information.
Chapter 11 Using Dolby® Digital Surround Sound USING DOLBY® DIGITAL SURROUND SOUND Dolby Digital gives you the capability to enjoy programs in surround sound. An external Dolby Digital decoder is required to enjoy this feature. Refer to your decoder user’s guide. Note: Not all programs contain a Dolby Digital sound track. The receiver uses an optical port for outputting digital audio. The optical output can provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can provide full 5.
Customizing Receiver Resetting to Factory Defaults • Line Mode. When you use this setting, in comparison to RF Mode, the dynamic range is wider, which makes the music and loud noises louder, but voices quieter. This setting is good if you don’t mind turning the volume up louder to hear the speaking portions of programs. • RF Mode. When you use this setting, in comparison with Line Mode, the dynamic range is narrower, which makes music and loud noises quieter, but voices louder.
Chapter 11 Inactivity Standby INACTIVITY STANDBY If your receiver is on for a preset period of time without any activity (for example, no channel changes), the Inactivity Standby feature turns off the receiver so that you’ll always have the latest Program Guide and DISH On Demand programs. Enabling this feature is recommended, as it also helps improve the reliability of your receiver. To change the settings for this feature, use the following steps: 1 Press MENU on the remote control.
Connections Connecting Your Satellite Receiver What you’ll find in this chapter: • CONNECTING TO THE TV • CONNECTING TO YOUR DISH ANTENNA • CONNECTING THE PHONE LINE • CONNECTING A BROADBAND INTERNET CONNECTION • CONNECTING AN OVER-THE-AIR ANTENNA • SCANNING FOR OVER-THE-AIR CHANNELS • USING TROUBLESHOOTING TOOLS 85
Chapter 12 Connecting to the TV CONNECTING TO THE TV High-Definition Connection: HDMI Cable The HDMI (High-Definition Multimedia Interface) connection provides high-quality audio and video to your HDTV or HD Monitor using one cable. If your HDTV or monitor has an HDMI connection available, this is the recommended connection. Note: Connecting your TV directly to the audio/video outputs of your receiver will assure a more vivid picture and enhance your viewing enjoyment.
Connections Connecting to the TV High-Definition Connection: YPBPR (Component) Cables The YPBPR connections provide high-quality video to your HDTV or HD monitor. Use these connections if your TV does not have an HDMI connection.
Chapter 12 Connecting to the TV Setting Up to Display in HD Once the receiver has been activated with qualifying DISH Network HD programming, you will be able to receive HD programs. Use the following steps to select the HDTV display format that best matches your TV or monitor. 1 Consult your HDTV user’s guide for the HD resolution that the TV supports (1080i or 720p). 2 Press MENU, select System Setup, then HDTV Setup.
Connections Connecting to the TV Standard-Definition Connections 1 Connect the receiver to the TV using one of the following: • AUDIO/VIDEO connection (RCA-type composite connection) • S-VIDEO and LEFT/RIGHT AUDIO • TV SET OUT 2 If using the TV SET OUT connection, peel off the white sticker and attach it to the cable close to where it connects to the TV SET OUT connection on the back of the receiver. The sticker is in the front cover of this guide.
Chapter 12 Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA Connect your TV to the satellite receiver using the previous sections before connecting the receiver to the dish antenna. 1 Connect two RG-6 coaxial cables between the SATELLITE IN 1 and SATELLITE IN 2 ports on the receiver’s back panel and two available ports on either the switch, LNBF, or DISH Pro Plus Separator in your existing system.
Connections Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or use other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See www.dishnetwork.com for compatible modem products.
Chapter 12 Connecting the Phone Line Phone System Setup You must also set up the receiver for your telephone system (touch tone or rotary). If you need a prefix to make an outside call, set a telephone number prefix. 1 Press MENU on the remote control, then select System Setup, Installation, and then Phone System. 2 Select the Touch Tone or Rotary Phone option in the Phone Type list. 3 Select the Prefix Code option under Outside Line if you need to dial a prefix to make outside calls.
Connections Connecting a Broadband Internet Connection CONNECTING A BROADBAND INTERNET CONNECTION If you have broadband (high-speed) Internet access at home, you can access additional features and capabilities by connecting your receiver to your home network. Refer to tech.dishnetwork.com and search for “home networking” for detailed instructions on making this type of connection.
Chapter 12 Scanning for Over-the-Air Channels SCANNING FOR OVER-THE-AIR CHANNELS After your over-the-air antenna is adjusted for the best reception and connected to the receiver’s OVER-THE-AIR ANTENNA IN connection, use these instructions to scan over-theair channels into the satellite receiver’s menus.
Connections Scanning for Over-the-Air Channels Peaking Your Over-the-Air Antenna Local Channels Scan Locals 2-1 KWGN-D 2-2 TUBE Select All Add Locals 4-1 KCNC-D Chan Display 6-1 KRMA-D 6-2 V-mo Edit Name 7-1 KMGH-H Delete 0 Not Locked Done Cancel Help 50 100 Signal Strength: 0 8 1 Press MENU, select System Setup, and then Local Channels. 2 Highlight a channel in the local channels list to display its signal strength.
Chapter 12 Scanning for Over-the-Air Channels • You may be able to receive a poor analog signal but not be able to receive a digital signal at all. To get the best possible digital signal reception, make sure you use the best over-the-air antenna for where you live: • You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna.
Connections Using Troubleshooting Tools USING TROUBLESHOOTING TOOLS Your receiver has troubleshooting tools that you can use to solve many common problems. Resetting Your Receiver 1 Press and hold the receiver POWER button until the front panel lights blink. 2 Release the POWER button. The receiver will take several minutes to reset, will display the message “Acquiring Satellite Signal”, may download the Program Guide, and then will return you to programming.
Chapter 12 Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • TROUBLESHOOTING TABLES • REMOTE CONTROL DEVICE CODES 99
Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following: 1 Review the section in this Guide that relates to the problem.
Reference Troubleshooting Tables Message Numbers Message Number Possible Reason What to Do 001 There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Refer to tech.dishnetwork.com for additional steps.
Reference Troubleshooting Tables Message Number Possible Reason What to Do 015 You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temporarily lost the signal. • Wait a few minutes to see if the message goes away. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). • Make sure that the satellite dish has a clear line of sight to the satellite.
Reference Troubleshooting Tables Message Number Possible Reason What to Do 061 The receiver is downloading current software. It is very important for the receiver to get the latest software to function properly. The download may take several minutes. Do not disturb or unplug the receiver during this time. 074 The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes.
Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason What to Do When you press a button on the remote control, the receiver does not do what you expect. The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead. • Install four new AAA batteries in the remote control. • If the remote control has fresh batteries, check whether they are placed according to the label diagram.
Reference Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background. Red means that you have not subscribed to that channel. You must subscribe to a channel before you can view it. • If you want to buy a channel, go to www.dishnetwork.com/myaccount, select the Customer Support option from the receiver’s menu, or call the Customer Service Center at 1-800333-DISH (3474). • Reset the receiver (page 97).
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do Your receiver may be experiencing signal loss due to something blocking your dish’s view of the sky, the dish being mis-aligned, or weather. • Make sure that the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight. • Make sure that the satellite dish is aimed at the satellite.
Reference Troubleshooting Tables Favorites Lists What Is Happening Possible Reason What to Do You press the remote GUIDE button while the Program Guide is displayed. You find that you can apply only the All Chan, All Sub, or All HD list. If you have not added channels to any custom Favorites List, you will be able to apply only the All Chan, All Sub, or All HD lists. You must add channels to a custom Favorites List before you can apply it. You try to change the All Chan, All Sub, or All HD list.
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do You set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer does not operate for a showing of the program. You may have set up a timer with an incorrect frequency. Remember that a Once event timer operates just one time. A Mon.-Fri. event timer operates Monday through Friday on the same channel at the same time. A Daily event timer does the same, Monday through Sunday.
Reference Troubleshooting Tables Hearing A Program What Is Happening Possible Reason What to Do The receiver front panel power light is on and there is a good picture on the TV set, but you do not hear any sound. • You may have muted the sound, or set the volume so low that you cannot hear it. • The audio connections may not be properly connected. • You have selected Dolby Digital Only when there is no Dolby Digital soundtrack. • Check the volume level on the TV or audio device.
Reference Troubleshooting Tables What Is Happening Possible Reason Your computer or fax machine tries to send a fax or modem transmission, but fails. The receiver was sending PayPer-View purchase information to DISH Network using your phone line. When the receiver found that the telephone was busy, it automatically disconnected. The fax or modem found that there was no dial tone, and cancelled the transmission. Re-send the FAX or modem transmission.
Reference Troubleshooting Tables Locks What Is Happening You set a lock (for example, a lock on programs by ratings), but the lock does not take effect. You forgot the password, so that you are unable to unlock the receiver. Possible Reason What to Do You may not have locked the receiver. You must lock the receiver to apply any lock that you have set. N/A Call the Customer Service Center at 1800-333-DISH (3474).
Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
Reference Remote Control Device Codes Ultra 672 Universal 543 690 Vector Research 506 Video Concepts 570 661 Viewsonic 760 Wards 536 573 607 645 650 652 653 654 656 659 664 665 666 667 668 669 674 675 677 682 690 715 723 724 729 White Westinghouse 659 664 670 672 674 Yamaha 505 506 573 652 653 654 656 664 666 672 679 Zenith 501 520 639 652 672 675 693 747 VCR Codes Programming in AUX mode: In most cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering th
Reference Remote Control Device Codes Classic 695 Daewoo 657 Denon 697 698 699 700 Emerson 658 701 Fisher 659 Funai 658 GE 702 703 Go Video 692 693 GPX 704 Hitachi 632 635 660 705 706 707 JVC 636 689 708 711 Kenwood 761 Konka 637 638 753 Koss 745 Lasonic 762 Magnasonic 762 Magnavox 626 661 Memorex 709 Mintek 710 Mitsubishi 629 767 NAD 701 Nakamichi 763 Norcent 712 Onkyo 713 Oritron 723 Panasonic 639 662 663 714 715 716 717 734 765 Philips 640 641 766 Pioneer 665 718 719 Proscan 720 Qwestar 721 723 RCA 627
Appendix What you’ll find in this chapter: • LIMITED WARRANTY • RESIDENTIAL CUSTOMER AGREEMENT • STAYING LEGAL • FCC COMPLIANCE 115
Appendix Limited Warranty LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix Limited Warranty 2 3 4 5 6 A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number. You will be given the appropriate address for which to return your equipment.
Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network as your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day of the year, by any of the following means: Phone: 1 (800) 333-DISH (3474) Email: feedback@customermail.dishnetwork.com Mail: DISH NETWORK CUSTOMER SERVICE CENTER P.O.
Appendix Residential Customer Agreement F. Additional Tuners and Receivers. We may allow you to place additional receivers on your account in our sole discretion. Each additional receiver will be authorized to receive the same Services as your initial receiver. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to your same land-based telephone line.
Appendix Residential Customer Agreement example, DISH Network shall have no obligation to provide Services for which payment is made by you to a third party or payment is made by a third party on your behalf. E. In addition to (and without limitation of) any amounts due for your Services and any other amounts due pursuant to any customer agreement(s) pursuant to which you are receiving Services and/or Equipment, you agree to pay the fees referenced below ("Fees") if and when applicable.
Appendix Residential Customer Agreement C. DISH Network reserves the rights to alter software, features and/or functionality in your DISH Network receivers, provide data and content to Personal Video Recorder/Digital Video Recorder ("PVR/DVR") products, store data and content on the hard drives of PVR/DVR products, and send electronic counter-measures to your DISH Network receivers, through periodic downloads.
Appendix Residential Customer Agreement 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance. 7. LIMITATION OF OUR LIABILITY A.
Appendix Staying Legal C. Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness, including without limitation acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any consumer reporting agency.
Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
Appendix FCC Compliance Connecting to an Over-the-Air Antenna In order to receive local broadcast channels, you may wish to install an over-the-air antenna into your TV distribution equipment. There are many devices that allow you to connect your antenna to your in-home distribution system such as splitters and amplifiers. You must be careful to meet certain FCC regulations with respect to the isolation between the antenna port and the network port of your system.
Index Index A Account Adding Channels 44 Additional Services 7 Information 4 Pay Bill 44 Review Statement 44 All Episodes 52 Alternate Language 80 Attention Message 101 Audio/Video Output 89 B Batteries 13 Broadband Internet Connection 93 Why to Connect 8 Browse 17, 24 Favorites Lists 32 Browse Banner Troubleshooting 105 Buttons Front Panel 12 Remote Control 14, 15, 16 C Caller ID 77 History 78 Screens 77 Setting Up 77 Troubleshooting 109 Canceling a Procedure 18 Changing Channels 22 Troubleshooting 103 C
Index Canceling a Procedure 18 Choices 18 Closing 17 On-screen Keyboard 19 Opening 17 Text Fields 18 Troubleshooting 111 Missed Recordings 55 Missing Channels 34 Multimedia 76 My Recordings List 48 Group 49 Sort 49 N New Episodes 52 O On-screen Keyboard 19 On-screen Logo 8 On-screen Menus 17 Ordering Channels 44 Over-the-Air Antenna 93 Broadcasts 95 Channel Scan 94 Peaking 95 P Parental Controls 36 Change Password 40 Changing 36 Channels 37 Create Password 40 Creating 36 Front Panel Buttons 39 Hiding Ad
Index VCR Mode 16, 66 Resetting Factory Defaults 83 Resetting Your Receiver 97 Residential Customer Agreement 118 S Satellite Receiver Back Panel 12 Buttons 12 Connections 12 Front Panel 12 Front Panel Lock 39 Multimedia 76 Overview 12 Remote Antenna Port 13 Updates 83 USB Port 76 Satellite TV Reception 7 Rain and Snow 7 Solar Interference 8 Screensaver 8 Search DishPASS 52, 58 History 26 Keywords 25 Searching for Programs 25 Skipping 47 Slow Motion 47 Sort 49 Standard-Definition Connection 89 Staying Leg
Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).
